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Megan Scollin is an amazing saleswoman. She truly cares... - Yvonne_geddie
Megan Scollin is an amazing saleswoman. She truly cares about people and it definitely shows. Her # 1 priority is you the customer. It was a pleasure workinng with her and Steve at Crown Subaru.
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I purchased 2 Subaru Outbacks from Jim Keras. The staff... - JFF
I purchased 2 Subaru Outbacks from Jim Keras. The staff were friendly and considerate. My Salesman went the extra mile to follow up on questions we had and seemed to genuinely care about us.
Rarely do I give give stars. However in the case of this Dealership, it was earned through their professional and caring staff.
I was in the market for a new car for a fair price and... - Jason.lea262
I was in the market for a new car for a fair price and that was better on gas. Subaru of Gallatin was my first stop. I really liked the ascent as far as what I had read about it and seen online. Long story short after a test drive and talking with there amazing sales team I made the switch and traded my gas hog of a truck In for a 21 Subaru Ascent. Stellar showroom with all of the amenities and an awesome staff. Tim Anderson was the Manager that helped me out, Jonathan Ault arranged the Dealer Trade to get my vehicle ) wasn’t in stock immediately but there the next day. Eric Yates my salesman and Will Price who answered a lot of my questions . Mark Benfatto was the finance manager and Chris Hall is the Gm. They answered every question in a clear precise and comfortable non stressful environment. They were all knowledgeable in their brand and willing to help me. As well as making me feel like family. I walked or drove out I should stay of there store Subaru of Gallatin with exactly the vehicle I wanted the package the color and the price. They first listened to what I was looking for and my budget. No hassle atmosphere made the experience a breeze. I recommend Subaru of Gallatin for any of your car shopping needs.
#askforBucknerThank you to James Buckner at Wyatt... - KM
Thank you to James Buckner at Wyatt Johnson Subaru. Best car buying experience EVER. We appreciate everyone who helped make this a fantastic experience!
I bought a brand new Outback from this dealership a and I... - Gavin Hawk
I bought a brand new Outback from this dealership a and I live in a different county in Tennessee. Upon signing paperwork, I was told that when my new plate arrived I could go to my county’s clerk’s office to get sticker for the bottom of the license plate that represents the county that I live. There was no mention of me having to pay any more money. I paid the fees that were asked of me at the dealership for tax, tags, and title. Well, when I went to my clerk’s office I was told that I had to pay $74 for my sticker because it was not paid according to the state’s records. I called the dealership to have them rectify the situation and I was told that they were sorry and couldn’t do anything about it. They said that my finance guy was new and didn’t know any better. So, instead of opting to either refund the money I paid for Roane county or just eat the $74 for my license plate in Montgomery county, since they made the mistake, they opted to blame the new guy and say sorry. They should know exactly how much tax is to be collected no matter what county you live, xxxx, even no matter what state you live for that matter. Bad business practices here. They will treat you like you’re their best friend while you’re there but will show their true colors if there is any problem after the sale. I’m honestly shocked they would choose this path. I expected more from a reputable Subaru dealership. I will talk trash about this place until the day I die, yes over $74, it’s the principle of the matter. By the way, I’m a lifetime Subaru owner. I will only write a bad review when I’ve been wronged, no matter how small. I hope this changes your mind about doing business with this place because if they’re willing to take this stance over $74, imagine what they’ll do when there’s more money at stake. Potential buyer’s be ware.
I stopped by the dealership to see Alex and was able get... - Jenn
I stopped by the dealership to see Alex and was able get into a new Subaru!
I could go into great detail about my experience with... - sandrawyrick
I could go into great detail about my experience with this dealership since buying a new Subaru there in 2016. Had a recent service problem which continued to escalate into other problems. The service manager was so unprofessional, she never returned any messages. We ended up having to deal with the general manager which also took several trips. The customer should be taken care of the first time.
This was the BEST car buying experience I have ever had!... - Christin_smith87
This was the BEST car buying experience I have ever had! I met Chris over a year ago when I helped a friend purchased a Subaru and was so impressed by him that I said I would come back to him when I was ready to buy a Subaru. And I am so glad I did! He is friendly, funny, helpful, incredibly knowledgeable, and seemed to genuinely care more about me finding the vehicle I wanted than he cared about “making a sale”. I also had the pleasure of working with Cliff, Mike, Jason, and Michael! Go to this dealership! You will be happy you did :-)
Bought new 5 years ago, great CROSSTREK at a fair price.... - jimmy
Bought new 5 years ago, great CROSSTREK at a fair price. It has been fantastic! Every time I have had service it’s been very good. Myra helped us this time and she was excellent!
Long story short. I went to look at a used vehicle for... - shaunaL
Long story short. I went to look at a used vehicle for our 16 yr old daughter. The sales person, Greg Vittetoe, was very 'uninterested' in addressing my questions and concerns about the air conditioning having poor air flow, not very cold and making a noise.
The generic answer I received was "we price our cars according to what's wrong with them". Wow. That absolutely told me nothing....other than to stay away from this dealership.
If this is how they conduct business, then there should be a widescale internal 'audit' of the staff and their dealership practices.
As much time, effort and attention Grayson has ( and still continues to) put into various organizations in and around the Knoxville area......maybe it's time to put more effort into giving we, the residents/potential customers, more trustworthy and competent customer service.
Highly disappointed in a business that partnerships with, and has done so much for Knoxville organizations and surrounding areas, but has honest and quality selling practices to the residents, at the bottom of their 'totem pole' of importance.
Chose Darrell Waltrip Subaru to complete the repairs on... - kentmatherGregM54
Chose Darrell Waltrip Subaru to complete the repairs on our 2019 Outback Touring with the fuel pump replacement safety recall. Set up appointment and got the repairs done quickly. Alan was my service representative and another Allen completed the repairs. Process was seamless and COVID friendly. No issues getting this safety recall completed.
Subaru Certified Service Advisor
Subaru Certified Service Advisor
Subaru Certified Financial Services Manager
Subaru Certified Express Lube Advisor