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Great sales experience! - Courtneylane77
We highly recommend Steve Iler. He was knowledgeable and patient and not pushy. Felt very relaxed and he dealt with us over the phone while we enjoyed our Saturday away from the dealership.
They fix it right the first time. - Mike444
Very knowledgeable and helpful. I have bought several cars from Rocky and he has been very helpful when I have questions about my new car. He never tries to pressure the customer and takes time to explain each new feature on the car. The technicians are experts at what they do and I have never had to return for the same problem. They get it right the first time.
Love My Subaru - Nancyh
Dave at service is always very friendly and helpful. Very happy with the service I have always gotten. The wait area is comfortable, and there is coffee and usually donuts available
They do not honor the USAA price - Brandycloud
Buyer be ware. This dealership is listed as a dealership that honors the USAA price, but they do not. They are unwilling to honor their agreement with USAA and therefore do not honor service members and their families. I would recommend to anyone looking to buy a car to work with a different dealership. If they do not honor their agreements up front you can’t trust them if something goes wrong. There are other dealerships that will honor the USAA price and are happy to work with service members and their families. After the way they treated my husband today, I would give them negative stars if it were possible.
Terrible Service Dept - stratmansblues
I bought my Crosstrek in Nov of 2018. I have yet to get into this dealership for service since no one answers phone calls whenever I try to call.
Most recently, my console lid started to show a defect. I sent an email to the dealership manager and then I finally was able to speak to a rude service advisor.
I was told my console lid would be ordered on 6/19 and I would receive a call when it arrived. Here we are 7/8 and I haven't heard a peep from anyone. I tried calling to check and wasn't able to get through. I sent an email to the service advisor and the manager again and no reply.
This dealership needs to work on communication better. If I was interested in buying a car, I'll bet someone would be answering the phone.
Pleasant buying experience - JHayes
We went in last week to buy our first new car and Brent Morris was a great help. He was knowledge and very willing to work for the deal we wanted and he got it done. He wasn't pushy and I didn't feel like I was getting a lot of the salesman BS that makes buying a car a hassle. Very friendly and professional. Will use them again in the future.
You did a fast job with the service, but... - Hutchensgd
There was a nice spot of grease on the drivers door that I had to clean. I just came away shaking my head on this.
Great car buying experience. Glenn Landstrom does a great! - Shelbym
Today I purchased a Subaru Outback Limited from Wallace Imports in Johnson City, TN. This is the first time I have ever purchased a vehicle from them. Glenn Landstrom was the sales representative . Glenn was really Knowledgeable on the vehicle I purchased. He did not put a lot of pressure on me and made me feel very comfortable. After closing the deal, Glenn went through the entire car explaining all of the features and how to operate everything. He was very passionate about the Subaru Outback Limited. I have purchased many vehicles in my 55 years of driving and Glenn Landstrom one of the best sales representatives that I have dealt with. If and when I’m ready for another automobile I will go to Glenn and Wallace Imports. Joe Bryant Sales Manger was also very helpful.
A very good experience - Wmom
I have had good experiences mostly with this dealership. The salesman was friendly and knowledgeable. Everyone in the service department has been very nice and the service done in a timely manner. The only bad experience was when someone from this dealership sent my information to my ex-husband's email. I never figured out how they got his email but I finally got it taken off my account.
Liars Cheats - Zscho
Always read the paper work. Management will “LIE” to your face talking about all these great tax incentives to trade in a vehicle just to find out 3 weeks later you owe over 1,000 dollars (from the bmv NOT Kelly Subaru) in outstanding balances because the taxes weren’t paid. Car salesman’s was fine, He didn’t know. Management with over “20 years experience” apparently did not know or did not offer the information that tax credits are not guaranteed to keep me in the door when trying to “earn my business” as he said. His response? Well you should of known. After a very colorful conversation I was hung up on after being called hateful names from someone whose literally paid to be professional.
I was recommend to this dealer from a friend whose family has always bought their cars here who had since apologized on behalf of Kelly Subaru for the all around terrible service.
I highly suggest shopping somewhere else. You deserve to shop at a dealership that will not hold information just to “get a sale.”