Non responsive and unethical - Tif_bus
I purchased a vehicle sight unseen from out of state. I was looking for something very specific and they are hard to come by. Understanding that a used vehicle will have repairs needed and that it is an as-is situation is something I was fully aware of. I did, however, ask what was "wrong" with the vehicle or what needed work on it. I knew something had to be up with extensive repairs when I saw how long this vehicle had been sitting on their lot. I specifically pointed the length of time out to Ixel during our conversations initially because it worried me. I was told that nothing was wrong and nothing needed done. When the vehicle arrived, the first drive off the truck and into town the check engine light came on. I immediately took it in to find out that this car had a bad heating element (literally making it unable to be driven without risk of overheating). This alone should have been told to me- not to mention that it could not have been driven in this state-it was completely faulty- meaning a light was reset on this vehicle before being shipped to me. I was not told about the brakes being at only 20% (nothing that would have deterred me from buying a 50K mileage vehicle but should have been told to me). I was not told about the bad Nitrogen Oxide Sensor, which again would have been setting off the check engine light. And, I was not told about a leak in the oil cooler seal-which should have been seen easily in their inspection on the lot. When I reached back out with the initial findings and quote I was told by Ixel that, "we won't leave you hanging like that" ...since I am well over $5000 now to fix all of these items I should have been told about up front. Once my situation was taken to the manager I was told to get a second quote they thought the one I had gotten was high, so I did, and submitted that quote to them as well. No response. So, apparently, they are leaving me hanging like that. I know I took a risk buying sight unseen, and I did expect some repairs on a used vehicle. In fact, I told Ixel that I would be happy with the costs of the faulty heating element reimbursed and nothing else, since I know they had to of known about this issue, and that the rest is reasonable for me to cover. I also told her even though the rest are reasonable-they should have been upfront about the issues when I asked. Again, no response from Ixel or her manager. Terrible ethics-they lied to me, no doubt about it, to unload a vehicle out of state. They told me when I first called that they would make it right- and now since sending in all my quotes they won't respond. I would not recommend buying from them without an extensive test drive and detailed inspection from a third party. They can't be trusted and they won't make it right.
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