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Great service department visit for normal oil change.... - KB
Great service department visit for normal oil change. Easy to schedule online and they were waiting for me when I arrived. Friendly, knowledgeable, and thorough.
Bought daughters first car a few years ago. Many issues... - SBBHGILBERT
Bought daughters first car a few years ago. Many issues when we bought the new car with the upgrades we purchased. Should not have given them the money upfront as once they had it all customer service was done.
Even had 1 vendor come back to us to see if we could get them to pay for the upgraded work we had already paid the dealership for.
Fast forward to today. When we bought the car it came with lifetime oil changes and since we live in Davis County no problem you can stop at our Bountiful dealership. Well everytime we have had it serviced they have argued that it was not covered and last month said this is the last time unless you drive to Logan.
Poor customer service from the start! But hey “you are the heart of their business”. (As long as they get the money up front)
Jason Creech took great care of us. He was upfront and... - Drfamilyholdings
Jason Creech took great care of us. He was upfront and transparent. Pretty painless experience and got a great SUV. Recommend Murdock Hyundai for a new vehicle.
I bought a hybrid from Murdock last August. The salesman... - TWE
I bought a hybrid from Murdock last August. The salesman marked up the price SO MUCH that my credit union called them to ask if there was a mistake because, as she said, "There's no way they could be trying to sell it for this much." The salesman faxed another contract that brought the price down $1,500+! Two months after I bought the car I was driving on the freeway and the front driver side fender liner FELL OFF! I ran over it when it fell off and it scratched the side of the car. The dealership was not interested in helping AT ALL when I called them about this. I couldn't afford to fix it (it was around $300 to fix according to Murdock) so I just left it off. Later when my splash guard shield was starting to droop down in the front I called them for a quote to fix it. They said it would be over $400 to fix. I ordered the part online for $25 ($15 for the part, $10 for shipping) and did it MYSELF in 30 minutes! THEN I got a warning message while driving last week that said to pull over and turn the car off because there was an issue with the charging system. I had to have it towed to the dealership and found out 4 days later (5 DAYS so far of missed work as my jobs DEPEND on me having a car) that the hybrid battery is DEAD - this is a $9,000 fix!!!! I still owe $9,000 on the thing and it is now WORTHLESS! I have ONLY ever had terrible experiences with Murdock!!! They treat you like you're the most important person in the world when they're trying to get you to buy and then once you do you they are suddenly difficult to get ahold of and have NO interest in making things right when they inevitably go wrong. ZERO STARS, I WOULD NOT RECOMMEND THEM TO ANYONE. These guys are as sleazy and shady as dealerships come!!!!
I will NEVER purchase another car from Ken Garff... - Doug
I will NEVER purchase another car from Ken Garff companies. I went to purchase a low end (commuter car) with my son. We were going to pay cash. It was a $2300 car. I realize not high priority vehicle but what a horrible experience. We were supposed to be issued a temporary tag as we would not be able to license the vehicle until next week. He said he would. After lots of discussions, including the sales manager "Luis", we walked out. Apparently when they promise something they don't deliver. Too bad as I purchase many vehicle in my life and would never return to a Ken Garff dealership after them not supporting their salespeople and not standing behind their promises. "We back you up". What a joke. I feel bad for "Sean" as he was basically thrown under the bus by finance and the sales manager
Went to dealership to get my car appraised. Because i... - Kosinsnow
Went to dealership to get my car appraised. Because i kept getting e- mails from them that they wanted to buy my 2018 hyndai sonata with 31000 miles. So i decided to get it apraised at ken garff hyndai. They only offered me $17,000. Car was like new!!! They were trying to rip me off!!!!. Ive bought from them twice a loyal customer i thought!! They lost my business for life. If your selling your car go to carmax in southjordan. I got $19,000 for my car.
Wow these guys don’t mess around. - Aptmaster
We got the best price right out of the gate. I’d done my research so I knew. Also the 2nd car we’ve leased from them. Easy to do business with and Kevin our salesman is just great. Paperwork was fast and easy. Literally in and out in an hour. Hyundai is awesome and this dealer makes you want to buy from again. Highly recommend.