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Inspection - LARA W
It was easy to schedule and done in a timely fashion, Everyone we worked with was very nice, The price was great. We will use their service again.
Great job - anderson
Everyone here was very professional, and they kept their word. I recommend you to check out this dealership if you live in the immediate or nearby area.
Easy Purchase - Medic 102
Had a great experience. The only thing they could improve on is the paperwork process that takes way too long. Otherwise it was nice to see old friends
Friendly, helpful service - kgkmom
Caleb connected me very quickly with Bryan and Mike, who were very helpful and patient as they worked with me to find a new car to replace my leased vehicle.
Really? - Fed up customer
Bought new tires in March. It took them 2 hours to change them. They claimed it was because they were "low profile" tires. Really? Had to get one of those tires replaced today along w/an oil change. I was there again for TWO hours, to change one tire and an oil change. Checked in around an hour and a half, because no one came to talk to me. They said they had to go into town to get the correct oil filter. REALLY? So that's two visits that I've come away from angry and stressed. Just another lousy mechanic in Lamoille County that I will NOT be recommending to anyone.
Chris (Dutch) Ducharme are Sales Rep. Was Great. - Dodge 2009 Ram 2500
My husband and I had a great experience with are sales rep Dutch, He made sure that he fit us with the best vehicle that would meet our needs. He understood what we were looking for and he helped to make sure we got the vehicle we wanted. We would definitely recommend this dealership to our friends and family. Everything went very smoothly and we had our new vehicle in just a few days.
DOC Fee excessive, low ball trade price - Grnmtman
Saw a 2010 Patriot on their lot. Lots of miles, over 100K.Thought it was strange this vehicle was there.Should have been on one of those "Midnight Auto Sales" lots. Looked at the maintenance records and thought I would chance it.
They tried to low ball me on my Jeep trade. Offered a little over three K.After insisting more,they went up to 5K. They sold my Jeep for 10K or around there. It was listed for 10.
I paid too much for the Patriot.I thought it was listed correctly but found out later, not so. The Dealer DOC Feee is a dollar short of $400.00. My first two car payments went to pay that off.
The Patriot is a total junk vehicle. I have driven it just a few thousand miles and it is throwing codes like 4x4 and ABS and skid control,etc, gas cap. Now I am stuck with a junk that I owe 6K on. The 4x4 will not go into position when the codes decide to pop up.
Fooled me once, you will never fool me again.
Had one repair done under 30 day warranty.Code on dash. They determined it was the gas cap.The vehicle came with a attached gas cap line. They replaced it with a non attached gas cap,the kind you get at Walmart for 6 bucks. That alone sent a red flag to me about this situation.
The WORST CAR BUYING EXPERIENCE EVER IN MY 30+ YEARS!! - cjcarden98!@
I would not recommend - DO NOT BUY !! If you Buy here......This place is very unethical & extremely shady. Even the place where I was getting my Financing said these guys had a bad reputation in the local community and had several complaints. I wasn’t able to make the deal because I was finalizing my financing.
I thought I was good after I signed my contract and drove off with my 2018 GMC Acadia AWD SLE-1 but that it when the trouble started. Within a week, they called demanding an additional payment of $6000 or that I return the 2018 Acadia. Ally Bank had already sent me my loan packet and payment plan. They falsely accused of not disclosing that my 2014 Camaro RS (fully loaded) was in a previous accident on multiple occasions and threatened me with a police felony charge (I cannot make this stuff up) . I had in fact disclosed this fact by phone on two or more occasions to two different sales people between April 2019 and June 2019.
I offered to take back the 2014 Camaro RS and turn in the 2018 Acadia (it was in minor accident the day after we thought we bought it) --then their demands got crazy! We want the insurance claim shifted to our body shop, we want you to pay us and additional $1000 for the swap to void this deal, etc.
Very quickly as I had never been through something like this before (by the way, I have bought/sold over 20 cars in my lifetime) I contacted the Vermont State Police. They quickly referred me to the Vermont Attorney General's Office of Customer Assistance. Thankfully, GMC Customer Care came calling at the same time as part of the Sales Survey and I was able to tell them about all of this experience.
18 days later and they have not PAID off the 2014 Camaro Loan as per our sales contract, and meanwhile my Camaro has been sitting on their lot for the last 3 weeks collecting dust and I am overdue on a bank payment due 2 days ago. Better yet, they are still threatening police charges and asking for the 2018 Acadia back after I have registered it in another state and Ally Bank has starting sending me my loan documents. I don't know where this will all end, but know I did nothing wrong other than choose the wrong car dealer.
They charged a lot and screwed up pretty badly - Marie
My F350 broke down up in Springfield, and the person driving it took it to the nearest place that seemed like it could handle a truck that size. They installed new brake calipers on the rear tires backward, causing it to turn into a smoking mess a few hundred miles later. Took it to the place I trust closer to my home, and my $1700 repair from Springfield GMC Buick ended up costing me another $1250 in parts and labor to re-repair.
3 failed appointments for a simple repair. - Jiseph King
Scheduled an appointment a week ahead for certified service. After waiting an 1-1/2 hours they informed me that they did not have the parts and would have to reschedule. When the parts arrived I asked if they would mount and balance my tires at no cost. Mike told me to bring them and ask management. I spoke with Heath about waving the fee and he said no. So I explained this is my second trip and I have a 1 hour commute each way, then he said he would split it with me because he has to pay his tech. I told Heath to forget it and I would rather leave negative feed back for my unpaid 7 hours of inconvenience. Thanks Heath for unacceptable hospitality.