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This was a recall and oil change. The service was on... - JONANCE
This was a recall and oil change. The service was on time, the waiting area is clean and welcoming. This is my second Acadia, love the vehicle. Always enjoy my visit to the dealership, just wish it was closer.
This was my first time ever buying a car and it was a... - Lizbaker1989
This was my first time ever buying a car and it was a great experience. I've only ever seen the car buying process on shows and movies so I was anxious about going at first. Within moments Adam had me completely at ease and made the whole experience a very pleasant one. Along with the financial worker Chris they made it a wonderful experience. We will definitely be going back for our next vehicle. The price was more than fair, the car fits our needs perfectly, and the staff made the whole process painless and even pretty fun. Super happy with the whole experience! Truly a great place to go!
I did a lot of research before purchasing my 2017... - John
I did a lot of research before purchasing my 2017 Silverado pick up. I highly recommend Handy Buick, GMC, Cadillac. I drove 1hr. 45 min. one way to get it. Tanner, responded quickly to all my questions, and got things prepared for me to come up on a Saturday . Terrance worked with me when I got there. Great pricing! Great team! Look forward to trying service dept. Thanks, John
Fantastic experience from first contact to... - zgunr
Fantastic experience from first contact to pick-up.Matthew (my buyer) was exceptional and Corey (my pickup guy) could not have been more friendly. I got $2500 more than any dealer offered me for trade-in.
Excellent customer service! - Robc
Dropped off my Sierra 2500 for inspection, oil change, and to have the summer tires put on. I was notified by Monica from the service department that the current condition of the brakes would not allow the truck to pass inspection. I was not surprised as the truck is 5 years old and has just over 80K on it and these were the original brakes all the way around. I had dropped my truck off that morning planning on a few hours in the shop and then was going to pick it up after my short day of work that day. With the brake work it was going to add another several hours to the work. I asked Monica about a loaner vehicle since I live 45 minutes away. The dealership gave me a loaner vehicle at no charge and without any issue. The next day I picked my truck up and it was noticed to be making a grinding noise from one of the brakes. I took the truck back to the dealership. It was a Saturday and they only had about an hour left of business that day when I arrived. They had a tech come right out and look at the truck. They again offered me the same loaner truck,which by the way was an almost brand new Silverado crew cab. Really nice when you buy a full size truck to be given the same as a loaner and not some tiny little car. I was understanding with the dealership as I know sometimes it may even be a parts issue not so much human error, and they were great to work with the entire time. The service manager (Todd) even called me and asked if I wanted him to drive the truck home that afternoon and meet me half way to my house so I didn't have to take the loaner all the way back (45 minutes each way). Great customer service from everyone I dealt with!!!
Vehicle illegally inspected twice. Went through multiple... - rustic2ritz
Vehicle illegally inspected twice. Went through multiple front ends the lost locking lug nuts. Service department does poor quality repairs more goes wrong everytime it's there. 4 1.5 month garage visits 2.5 weeks after getting it back transmission fails. Now I have a 36k hunk of junk. Extended warranty was a waste of money. Dealership is a xxxx show. Even the service manager messaged it's been a xxxx show with the truck. But yet now I have a worthless truck and a huge loan
Price of my repair was $2000 over other dealerships in... - markdfournier
Price of my repair was $2000 over other dealerships in total price. Understanding that there will always be some difference (a few hundred or so); this difference is unacceptable! Upon confronting the service writer and showing him an invoice from another dealer, I was met with argumentative, rude and condescending attitude. I’ve purchased (2) new trucks from them and many Maintenance visits and have always felt overcharged and like “My business” doesn’t matter. They are great if you don’t mind doing expensive repairs with no resistance on your part. They will be great to you as long as you pay their Top Dollar prices. I’ve known others that they have failed inspections for invalid reasons costing them a lot of money unnecessarily! They will no longer get any business from me!
3 failed appointments for a simple repair. - Jiseph King
Scheduled an appointment a week ahead for certified service. After waiting an 1-1/2 hours they informed me that they did not have the parts and would have to reschedule. When the parts arrived I asked if they would mount and balance my tires at no cost. Mike told me to bring them and ask management. I spoke with Heath about waving the fee and he said no. So I explained this is my second trip and I have a 1 hour commute each way, then he said he would split it with me because he has to pay his tech. I told Heath to forget it and I would rather leave negative feed back for my unpaid 7 hours of inconvenience. Thanks Heath for unacceptable hospitality.
DOC Fee excessive, low ball trade price - Grnmtman
Saw a 2010 Patriot on their lot. Lots of miles, over 100K.Thought it was strange this vehicle was there.Should have been on one of those "Midnight Auto Sales" lots. Looked at the maintenance records and thought I would chance it.
They tried to low ball me on my Jeep trade. Offered a little over three K.After insisting more,they went up to 5K. They sold my Jeep for 10K or around there. It was listed for 10.
I paid too much for the Patriot.I thought it was listed correctly but found out later, not so. The Dealer DOC Feee is a dollar short of $400.00. My first two car payments went to pay that off.
The Patriot is a total junk vehicle. I have driven it just a few thousand miles and it is throwing codes like 4x4 and ABS and skid control,etc, gas cap. Now I am stuck with a junk that I owe 6K on. The 4x4 will not go into position when the codes decide to pop up.
Fooled me once, you will never fool me again.
Had one repair done under 30 day warranty.Code on dash. They determined it was the gas cap.The vehicle came with a attached gas cap line. They replaced it with a non attached gas cap,the kind you get at Walmart for 6 bucks. That alone sent a red flag to me about this situation.
Chris (Dutch) Ducharme are Sales Rep. Was Great. - Dodge 2009 Ram 2500
My husband and I had a great experience with are sales rep Dutch, He made sure that he fit us with the best vehicle that would meet our needs. He understood what we were looking for and he helped to make sure we got the vehicle we wanted. We would definitely recommend this dealership to our friends and family. Everything went very smoothly and we had our new vehicle in just a few days.