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We had a problem where the battery was drained and the... - jbarlow6062
We had a problem where the battery was drained and the Outback wouldn't start. We were given a priority service appt and the problem was found and fixed. We appreciate the prompt service and the professional treatment give us by the service department.
Top Reviewed Specialists At This Dealership
Nick G. was so helpful. He answered all my questions and... - ljhumphrey47
Nick G. was so helpful. He answered all my questions and arranged for a test drive, even knowing up front that I wasn't ready to purchase yet. I just needed to start the process. I am not able to buy just yet, but he was so helpful.
Sales and Leasing Consultant
Sales & Leasing Consultant
Super helpful and informative staff, no pressure buying.... - drainch
Super helpful and informative staff, no pressure buying. I love the car and purchasing it was an easy endeavor. Brian Moore was especially helpful.
Phil Maxwell and the finance manager provided a pleasant... - w mutschler/NL-X
Phil Maxwell and the finance manager provided a pleasant experience this week for me in my used car purchase. Phil was human, friendly, professional, very much at ease. The finance person pulled off a minor miracle that I won't elaborate, or everyone would expect it. Suffice to say, I drove down that day to look, and thought with my lack of paperwork I'd be coming back in 2 days to complete the purchase. They pulled it all off so I didn't have to make another 5 hour round trip. Thanks again.
Treat St J Subaru like the Black Plague, run away and... - Steven
Treat St J Subaru like the Black Plague, run away and never go near it. These people are horrible crooks who will rob you of your time and money whenever they get the chance. I made an appointment and took my subi in for a bunch of manufacture defects and warranty work. I made sure to let them know that I needed a loaner car because the work was going to take a while, when I get there they seem to have lost that info, no idea that I needed one, despite making sure they knew when I made the appointment, leaving me to sit and wait around until one came back. I tell them all the things that are broke on the car. They fix the recalls but don't fix any of the other problems that I brought it in for, instead try and sell me tires and an overpriced oil change. Despite doing LITERALLY nothing to my car, they hand me a bill for $120 saying it is a charge for “diagnosing” my car, the diagnostic where they couldn’t see the issues I was describing (so evidently I am just a lier and those problems don’t exist). And despite DOING NOTHING and FIXING NOTHING, they want to charge me a bunch of money. I walked out and went to talk to the manager of the dealership. After the clerk went and told him that I wanted to talk, he and some salesmen in the glass walled office just sat there and stared at me while I waited. At that point I just left. Dealing with St J Subaru has been easily the worst dealership experience of my life. I will never buy another Subaru again because of them. I wasted $34,000 on one and it was a giant mistake. I won’t do it ever again. Forget Subaru! They are trash. And St J Subi sucks. Avoid these crooks.
Our Salesman Phil at Subaru Dealership was amazing, I... - Debbi
Our Salesman Phil at Subaru Dealership was amazing, I found my 15 Jeep Wrangler on Cargurus. I called the dealership told them I was on my way . They stayed late and definitely gave me a pymnt I could afford. Kudos to Phil & Michelle.
Extremely Nice, Great place. Thank you all So much for your hard work and dedication!!
Debra Williams & Ron Robinson.
Thank you for saving the little ones Car seat cover. It meant a lot to a 6 yr old.
Frankie was incredibly rude, dismissive, aggressive, and... - FCsux
Frankie was incredibly rude, dismissive, aggressive, and combative. I have seen many other reviews mentioning him by name, so I really expected a better experience. He is lucky these cars sell themselves, because if it was up to him, they would have trouble. Having worked in customer service for 20 years, I was appalled as Frankie's attitude and lack of care. It's obvious that the current sales market provides enough momentum for Frankie that he doesn't have to care about any individual buyer.
I did end up purchasing a vehicle today, but not a Subaru and not at Twin City. This is why it's important to come armed with a plan whenever you visit a dealer, and be prepared to stick to it to the point of walking out. Instead of getting abused by Frankie, I had a fantastic shopping experience at 802 Honda just down the road and drove home in a beautiful new CRV.
This was my first time financing a car, and salesperson... - roderick
This was my first time financing a car, and salesperson Anthony Notaro was able to make a traditionally cumbersome process very streamlined and pleasant. He showed an excellent amount of patience and empathy when dealing with my customer needs. He responded politely to all of my inquiries in a way that made it seem as though I was talking to a good friend. I will be recommending his services to anyone in the market for a new vehicle. Thanks again Anthony!
Vehicle Acquisition Manager
Lundgren Subaru of Bennington