974 Virginia Used Car Service Centers

Well I had a great experience with Josh putting me in the... - Biggie1230

Well I had a great experience with Josh putting me in the vehicle I wanted and he was very friendly and professional with me. I would recommend Him and the dealership anytime to my friends and people I know looking for a great and affordable vehicle! I look forward to doing business in the future again with them!

Guy has been wonderful and professional with my car... - londalicious

Guy has been wonderful and professional with my car shopping experience. Every step was a smooth transaction. Every detail was explained to me and all questions were answered. It was a pleasure working with him and will remain a customer to Guy for all my car inquiries.

Beyond any expectation. - Milan Cukalovic

Beyond any expectation. From the moment i reached out with a brief inquiry, service department was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. 10 stars

I was visiting from out of when my vehicle broke down. It... - cslagoon

I was visiting from out of when my vehicle broke down. It was a Saturday, I called the dealership told them my problem. They were super helpful. Drive axle was broken, warranty thank goodness, parts were order the following Monday. When part got to them, my vehicle was fix and I was on my way. Paul and everyone I spoke with were great. Here I was from out of state and they made feel like I was a neighbor and right at home. Thank you Paul.

Always makes appointment fast,gets done what is promised - linda whitlock

Always makes appointment fast,gets done what is promised and explains the process.Makes your waiting time comfortable and comes to find you when your car is done .Always enjoy my Subaru visits.

Despite a mix up on the day of the appointment, they - rigman1

Despite a mix up on the day of the appointment, they worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteous, friendly and knowledgeable. I appreciated the attention to detail he provided. The Service Manager also came and introduced himself and explained the results of the extra service I had requested, which was greatly appreciated.

I had a great and excellent service from Mr. - Jez

I had a great and excellent service from Mr. Roger Hodges in my first visit. I have little knowledge about cars and so he made sure i understood well on what he needs to do in my car by explaining it thoroughly. I probably go back in there.

Nick Agrella was absolutely exceptional. - Niti A.

Nick Agrella was absolutely exceptional. My dad is elderly and struggles w technology. He patiently walked him through the link and then arranged for perfect service including car pick up and drop off. everything was smooth, very reasonable cost and, most importantly, with a beautiful human touch.

Tom Gallimore serviced my vehicle yesterday. - Daisybd2008

Tom Gallimore serviced my vehicle yesterday. He was so courteous, helpful and very knowledgeable. He was great. Thank you, Tom.

First time visiting this dealership. - 2017 Corvette Grand Spirt

First time visiting this dealership. The seryteam was, quick and efficient and kept me updated throughout the entire process.

The service was excellent . - mmartin113078

The service was excellent . Chuck was amazing . A great place to do business with . Everyone was friendly.

I’m very pleased with the service and the service - Edna_23112@yahoo.com

I’m very pleased with the service and the service provided. Matt and the staff have gone above and beyond to keep me happy

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

All ways professional and polite. - marionmcmackle

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful

Best advice, service, and commu Notation from advisor - Ed

Best advice, service, and commu Notation from advisor I’ve had with over 45 years of my Fords. The advisor was the best”””””

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

Excellent repair service! - dweledd

Excellent repair service! Like the fact that they're open later hours than most shops.