931 Virginia Used Car Dealers

Our experience with this dealership has been a nightmare. - atribute1

Our experience with this dealership has been a nightmare. If I could leave negative stars, I would. Before I divulge I want to note that I have read past negative reviews and am aware that the dealership will likely respond with excuses and try to put the blame on the customer. Don’t assume this dealership will sell regularly serviced vehicles, or even service it before you receive it, even they assure you that it is. Get proof. Insist on seeing service records prior to purchasing. Insist on seeing the full paper trail of titles also, or you will run into issues at the DMV. This dealership tries to use a ‘good cop/bad cop’ approach with their sales reps/manager which is beyond unprofessional. Employees made promises, but then the manager stepped in and tried to blame us for misuse more than once or insisted that promises made by an employee were baseless, implying that we were lying. We were led to believe that the vehicle we purchased had been properly serviced and would be safe for us. Within a couple weeks, returning to the dealer, as the alternator needed replaced. When buying the vehicle, it would not start originally, and they told us they threw a new battery in and it would be fine. They replaced the alternator and we discovered the vehicle had been sold to us without a spare and we were given one out of a different Honda on their lot. Just a week later check engine light came on and the car seemed to be misfiring, going into “limp mode”. The dealership was contacted immediately the next day, and we were told to drive the vehicle to them. Despite driving the car carefully, as one would with a 10+ year-old vehicle, the dealership blamed us for misuse, and diagnosed a blown head gasket, stating we would need a new engine. The owner blamed me for "overheating the vehicle" and implied that I didn't know enough about vehicles because I am a woman. A nearby mechanic, authorized to perform work under the warranty, did an overall check of the vehicle for a $200 fee. They found the oil had been overfilled They drained excess oil and there were no further problems with the vehicle after a lengthy drive, however they did note that numerous maintenance services needed addressed that had NOT been done as the dealership had promised prior to sale, including multiple fluid changes/flushes. The dealership wanted to see for themselves if really needed to be done. They took the vehicle back into their possession and decided to loan us a replacement vehicle to use, as we needed a vehicle to drive back to our home 90 minutes away. Again, we made the assumption that this loaner vehicle was roadworthy and safe.. Keep in mind, this loaner vehicle is listed for sale on their site. While driving the loaner car blew a rear tire. We noticed that this tire, and the opposite tire, had been wearing unevenly, and that both rear wheels seemed to be cambered in to cause that uneven wear. We were nearly 90 minutes from the dealership, so there was no way for us to expect them to come get their car. To our shock, when we went change tire, there was no spare When we contacted the dealership with our situation of being stranded with their undriveable car, (Rod) told us to get a tow truck to get the vehicle back to them, promising they would be there to receive it and cover the cost. The tow arrived with the vehicle at night, where he wasnot met by Rod. Rod told the tow truck driver he would be there, however no one was there, nor did anyone answer the phone so he returned to his tow yard with vehicle. The following day my husband spoke with Ameen who insisted that they did NOT authorize this tow, and were insisting that we pay the $2200 tow bill, and threatening to not return our Honda to us until we paid AND somehow got their undriveable vehicle back to them! They knew they had him between a rock and a hard place, as we had no transportation with two children and infant. with no help from them we had to arrange getting the vehicle back to them, paying for

Bad car - Kporter

I had the worst experience every with dese people I brought a 1996 Lexus drove it home got up the next day drove it out the car was overheating so I call them they said it wasn't doing it yea rit I paid cash for dis car and cnt even drive it took it to the shop only to find out it need head gasket maybe a engine. The car is a piece of junk and so is the dealer they sale car as is so now I got a car that I can't drive & I'm stuck with it. Please stay away from these people.

Needed a better vehicle - T

Harriet Salley Auto is the best! I actually applied online,didn't expect a response because I didn't have A+ credit. But Harriet called me and asked me to come in, I did a few days later and drove off in a nice truck which was 4yrs old. No problem getting financed and not a lot down.

Richard is a great, personable salesman and made our - V Moody

Richard is a great, personable salesman and made our goals happen with no issues. The managers are responsive and made the process seamless.

My wife & I purchased a 2009 Smart fortwo from this - easy55

My wife & I purchased a 2009 Smart fortwo from this business & the whole experience was "first class"! We live 120 miles away & seen the car on line when we conducted a search for a Smart car. We weren't sure about buying a car so far away but the owner was so nice on the phone we took a chance & drove there. The car looked like it was brand new & drove like a dream! Everything worked as it should & the whole experience was great! We recommend this dealership to anyone looking for a great used car! Thank you so much for making us so happy!

Excellent - Joey Reid

And if there's anybody out there looking for a good used car and a great dealership and no less a great car salesman go see Mike at Shoreline auto he will get you qualified and in a car today and thanks Mike for a a great deal on our beautiful Acura TL

Responded in a timely manner. - Rick

Responded in a timely manner. Clean vehicle. Runs great, no issues. Friendly people with easy going financing

Amazing experience of buying a Subaru Crosstrek from - Morteza

Amazing experience of buying a Subaru Crosstrek from First Team Subaru. I was looking for a japanies car about 3 month, but I could not do that because of the bad condition of car market these days. Finally, I ended up in purchasing Crosstrek with First Team. I was taken care by Zippora and she is very nice woman (I really appreciate for being patient and kind because I am a foreigner and my English is not perfect). I could buy my car with peace of mind. The financing team (especially Paul) offered me very good finance. Totally, I feel happy with my purchase and my car. Thank you First Team Subaru Norfolk.

Koons is amazing! - Kimthomas874

Koons is amazing!!! Just started a new purchase with them. Glenn was amazing to work with he kept in contact and was able to have everything ready before I was able to come in and finish my paperwork and insurance.. Keep up the great work!!

Great service, very friendly, upfront truthful people - Joseph

I would go back a million times over again if I had enough money to buy these cars, the people are great, truthful and trustworthy to their word. I recommend 10/10, talk to Bobbie he is the guy to talk to, he is determined gentlemen to sell a car to you and with your satisfaction. Thank you please go see them that have a great selection!

Best car buying experience ever!! - Jen S

UAG is friendly, fair, they will work hard to meet all your needs. They gave me what I wanted and needed in a car and met my financial needs also. They truly listened to what I wanted. They were quick and evened called after our deal was done to make sure I was satisfied. Great Group!!! Great experience!!! If you need a vehicle try them. You will not be disappointed. They will change your view on car dealerships and the whole car buying experience!!

The salesman that contacted me was very short with me on - disgusted

The salesman that contacted me was very short with me on the phone, if he was busy he could've called when he wasn't. I have been to the lot before and they are very rude and the cars are really not all they say they are. I was giving them another chance. I told him I was gonna come in to do a test drive but I ultimately didn't go because on the cars.com app you can put in a lower down payment and it tells you the monthly payment. The car I was looking at was 3995, they want at least $1000 down, why? If people had it like that they would go somewhere with better cars. And this was on a 15 year old car!! Do not waste your time dealing with this dealership honestly. It's not worth it.

I bought a 2004 Mercury station wagon sight unseen - itsthesmithfamily

I bought a 2004 Mercury station wagon sight unseen (except for the online information) and from talking to Cam in Virginia Fine Cars. All the information given online about the car was very accurate. Dealer salesman Sam met me and was very professional, helpful and efficient in making the sale. When I discovered there was no spare tire and contacted Sam, he was willing to pay for the wheel (not in the original contract). The car as detailed and presented is a very good buy and the sales process was very expedient and professional. I recommend buying a car from Virginia Fine Cars.

Ali took the time to listen to my needs and exactly what... - stevenryagoda4

Ali took the time to listen to my needs and exactly what my budget was. He put in the best car for my money and the car was delivered to me in showroom condition. I would definitely recommend this dealership and plan to buy another car there for my son.

I went to AA Motors because the price looked great and... - Luginbra

I went to AA Motors because the price looked great and the reviews I saw were higher than others, and I can say for sure that what other wrote was the exact kind of experience I had. Andy was helpful, explained everything I needed to know, and I drove away with a car I was excited to drive. If you can, buy a car here!

My recent experiences with Advantage Certified Service... - ajaffe

My recent experiences with Advantage Certified Service and Sales have motivated me to write this review. I was attracted to Advantage Certified while searching for a specific car and found it on their web site. The site described the business model and the values by which they operate - selling and maintaining superlative products while providing superlative service and support to their customers. The site also contained comprehensive information on inventory items and many photos thoroughly depicting their cars. I called and spoke to Pauline, made arrangements to visit and had a very enjoyable experience seeing and test driving the car. I found all as was advertised and Pauline was knowledgeable and professional. I also enjoyed discussing Advantage Certified with John, who underscored the philosophy and values of the company. As a CEO who shares those same values, I found much I identified with and appreciated the candor and professionalism as well as the time John provided to my purchasing experience. My experience with Sean in Finance was equally informative and professional. In fact, my experience discussing the car was such a pleasant experience, I agreed to terms that same day. However, my experience didn't end there. Advantage Certified promises to deliver as nearly a perfect car as can be delivered. Consequently, I was told that I would need to wait a couple of days while a seal was replaced and overall service was completed. I then picked up the car, drove it home and activated the Sat Radio to find that there was a problem with the manufacturer's installed antenna. I then brought the car back. Andrew and Glenn handled the case, kept me informed during the assessment of the problem, gave me a loaner, and kept me informed of progress. Advantage Certified ordered replacement parts, coordinated issues with XM on my behalf, and solved the problem at no cost to me. If that isn't enough, while the car was test driven, it was discovered that the air condition compressor was not operational. Bryan, the Service Director, informed me that Advantage Certified had already ordered the new parts and that they would take care of the issue, again at no cost to me. While I need to wait a few extra days to pick up my car, I will take possession of the car in near perfect condition, saving about a $4K service bill, and thanks to a loaner, at no detriment to my logistical requirements. Needless to say, Advantage Certified has secured my patronage for many years to come - for service and future car purchases. There is no question in my mind that Advantage Certified has an established and understood corporate culture, values that are evident in the conduct and professionalism of its employees, and policies that are executed in keeping with advertised objectives. AJ, Alexandria

Great experience from start to finish! - Explorer

Great experience from start to finish! Our salesman was Jay. He found the right car for my daughter and was just so easy to speak with. Justin the store manager was absolutely phenomenal! I purchase a vehicle a couple years back with AutoMember and the management team was just ok. Now they have a new store manager in Justin and he is extremely pleasant! He gave us a gift bag and a air freshener for our vehicle and even had a balloon for my youngest child!

Scott Henderson made our car buying experience amazing. - bethliggett6

Scott Henderson made our car buying experience amazing. He found the perfect car for me, the transaction was seamless and I couldn't be happier with my 2024 Mazda CX-5. We drove close to 1.5 hours to get to this dealership and it was well worth the drive. I would highly recommend Scott to anyone who is in the market for a new or previously owned vehicle. You'll be glad you took the drive, as we did! Thanks, Scott!

Great communication,easy to deal with. - jcm13029

Great communication,easy to deal with. They also set up a transporter for my car to ship to NY.

Zac was wonderful, professional, patient and very patient - A.Jan.borowski

Zac was wonderful, professional, patient and very patient during the process of purchasing our car.

Every week they would make the effort to contact me to - ALR1016

Every week they would make the effort to contact me to see if my financial situation had change. Then it finally it did. Before I even got to the dealership they had me approved for a loan and all I needed to do was go in fill out the paperwork then just drive off with my car.

I was very well pleased with my exposure to DMV. - Bob

I was very well pleased with my exposure to DMV. Their response was both prompt and professional. It was nice to get useful information without being pressed.

I am giving this shop an average grade, its not great,... - baramo

I am giving this shop an average grade, its not great, nor is it bad, just ok. First impressions are good, clean shop for an older mercedes repair facility. I was greeted promptly, but not 'friendly'. My father-in-law goes to this shop and it is fairly close (as can be in Northern Virginia with traffic). Told them what needed to be done, and to do an overall look over of the car. Did they repair the car, yes. But their work isn't 'clean' as I would like--which makes me suspect of the work that was performed. For example, there is a wing nut on the air filter cover. I know it was there because I inspected the air filter prior to taking the car in for repair. When the car was returned the wing nut was missing. I asked where was it? Was told we don't know, and you don't need it anyways since you have two clamps holding down the air filter cover. Seriously? You couldn't get a $.75 cent part and put it on to satisfy the customer? He did not accuse me of saying it wasn't on there to begin with--but just that you don't need that part. So, what other parts don't you need when you're fixing my car and not replacing because you forgot to put back on the car? Secondly, as I inspected the work that would be visible, I noticed they didn't put on the extra belt that was previously missing. I pointed that out and was told again, you really don't need it as there is one already there and the other is extra. Again, really? You think Mercedes Benz just put an extra pulley and belt there for the fun of it. There wasn't a, "Sorry, we'll put one on there right away" or anything--he just looked at me with a blank stare. The work that I was having done was on an older Mercedes, having the timing chain guides replaced. As they get brittle when they age, and can cause catastrophic damage if they break within the engine. The timing chain will lock-up and basically making the engine inoperable without an expensive rebuild. So, what did you not put in that repair because 'it wasn't necessary'. I don't know because I can't see their work. The car runs fine, but what surprises await because of shoddy work, I do not know. Go somewhere else. .

The vehicle purchased was presented as passing a valid VA... - crapperpoet

The vehicle purchased was presented as passing a valid VA inspection. Nothing could be further from the truth. Tires would not pass NYS inspection due to dry rot. The front hub assemblies were shot. The rear wheel cylinders are leaking. The front pinion seal is weeping gear oil. Falsifying a VA state inspection is a Class 4 offense, the VA state police have been notified, and due to "unclean hands" or in the vernacular "dirty hands" the sales contract which stipulates "as is" is null and void. See you in court...

My fiancée' and I recently purchased a used car... - EdnaButron

My fiancée' and I recently purchased a used car from Frontline Ready Motors. It was such a pain free and stress free process. We are starting to build his credit and the financing company, Westlake, approved him without any run a rounds. To our surprise this even shot his credit score up 30 points! Richard and Patrick also guaranteed the car was in mint condition. They even provided a link to car facts and gave us a history of all the up keep maintenance services that the car received.We have had the car for a couple of months now and it runs great we love it! Apart from everything they have exceptional customer services. We highly recommended them :)

Great customer service I came from out of state to - dphillips

Great customer service I came from out of state to purchase the vehicle, Yasser (Sales Rep) allowed me to put a small deposit down and he held the vehicle until I was able travel to the dealership. Also they paid me a fair amount for my trade in vehicle.

The team at Honey Car made the process easy. - alexanderbland3

The team at Honey Car made the process easy. From start to finish there was no pressure and they answered all of our questions. Would definitely use this group again.

Great experience. - troy839918

Great experience. Quick transaction highly recommended must go see them they have qualified cars in spotsy