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Jason provided incredible customer service. I was treated... - JEDGREEN
Jason provided incredible customer service. I was treated politely and professionally. He worked with my warranty company and he was able to smoothly take care of the financials. The work was done completely and correctly. I will be bringing my Traverse back for all maintenance needs.
Top Reviewed Service Specialists At This Dealership
Worked with Chuck White on diagnosis of a 2014 Chevy... - tddlang7
Worked with Chuck White on diagnosis of a 2014 Chevy Cruz. Chuck White got me in quick and got me the answers I needed. I will be returning to get the problem fixed as soon as the part comes in and would expect the service to be at least the same. Thank you Chuck, you nailed it.
Amazing service! Quick and east! Kevin was amazing! I... - Brittney.l.cruse
Amazing service! Quick and east! Kevin was amazing! I would highly recommend going here for your car needs. They don’t weasel you into buying!
Great dealership. EmployeesWere great and very helpful.... - Marie Eggart
Great dealership. Employees
Were great and very helpful.
I bought a car and they were great to deal with. They have even called
To check everything was alright and if I had any questions.
Just Great - Cookie
We have been dealing with Valley GMC since the 70s, we have bought many many new vehicles, the service dept is great and the front office staff are very curtiouse and freidly, even the owner comes and greets you if your in the front office if he's not busy. Yes, very good dealership.
I come to Clyde Revord Motors to have all my service... - zuukeper
I come to Clyde Revord Motors to have all my service done, and I come from Seattle. Rob and the entire crew there have always treated me like family and I am sorry to say, the only place I trust. If you feel honesty and integrity are as important as I do then have this crew work on your cars regardless of the make.
Lancer and Nick are my go to people at Kirkland Buick... - Adam.hill788
Lancer and Nick are my go to people at Kirkland Buick GMC. Always take care of me. Recommend them to anyone looking for a new car.
Everyone was great to work with, especially Kathe. Great... - Jean
Everyone was great to work with, especially Kathe. Great customer service! She was very responsive and got is the vehicle sooner than she promised. Ask for Kathe!
I bought a brand new 2020 Jeep Cherokee from UAC approx 5... - sriel2510
I bought a brand new 2020 Jeep Cherokee from UAC approx 5 months ago. Drew Snider is absolutely incredible at his job and made the buying process fun and easy. He is the only reason I am still happy I bought my car locally. However I would honestly not recommend this dealership because of their service center.
Approx 1 month ago my vehicle started having problems shifting and randomly would not come out of park. The first time it got stuck in town for a day and half because it was the weekend and wouldn't work. It randomly came out of park and I called the service department. Initially they told me they couldn't get me in for another week. After telling them this was unacceptable since the car literally could not be driven reliably they found a spot for me. I dropped my Jeep off early in the morning and they had it all day. Eventually calling be fore they closed saying they couldn't recreate the problem so I could come get the car and gave me the number of Chrysler to call next time it happens to have the car towed. 4 days later the jeep again would not shift out of park, I call UAC service and the tow number. I waited 4.5 hours for a tow truck and when it got towed to UAC they looked at my car, they told me it was probably my fault and I must just be shifting wrong because they can not get the car to fail. However they state they are going to order a new shifter anyways just in case that is the problem. They inform me the shifter is back ordered and they will call me when it comes in. In the meantime because they inform me there is absolutely no way they can give me a loaner car, "they don't have loaner cars," the service tech teaches me a way to override the shifter if it happens again. I thought great at least this way I won't get stuck at work since I drive 160 miles to the west side to work.
I go to work a couple days later and attempt to drive home.....the car will not come out of park, I attempt the override and it does not work. I am stuck at a gas station for over an hour because of this issue. Finally after multiple attempts and people trying it the jeep comes out of park. I call UAC they tell me there is nothing they can do to help me, the shifter will be in in four days and I can bring it in there. I ask them for a loaner car or a rental since I have to go to work they say their hands are tied and it is impossible. So here I am with an unreliable car that randomly will not work that I have to drive over the pass.
The car goes in to get the shifter changed. They have the car all day. I get the car back and a few days later same problem won't come out of park. I then manage to get the car back to UAC and they keep my car overnight without an update, without a phone call. When I call the next morning they say they just forgot to call and dropped the ball. They state they still haven't checked everything out and are waiting for Chrysler support to call them back. They state I will call you back in 20 mins. No one calls. 4 hours later when I am headed out of town I stop by because I need things out of my car I get a "oh i was just about to call you." They hand't heard back yet and forgot to call to follow up. 3 days later I get the car back with a Chrysler recommended we do the computer updates and everything will be fine.
At this point I am just waiting for it to happen again and hope I can actually make it home. I know that the car not working is not the dealerships fault. However the incredibly poor customer service is. I have multiple videos of what is happening when it won't come out of park. I have had numerous people try it when it happens, something is failing. The hard part for me is I just spent of 30,000 on a new vehicle, bought the VIP service membership and over the course of a month I can't get a loaner car or even a smidge of help to have a reliable car to drive to work.
Thanks to reach to me I can’t say something else... - laranar
Thanks to reach to me I can’t say something else different but,when I got home I discovered the trunk where is the spare tire always flood of water why they didn’t tell me that? and the windshields were broken
2017 Ram 2500 6.7L - Bogus diagnostic of DEF pump - jholen
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered.
I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty.
This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair.
The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump.
What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window.
In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck.
2020 Denali pickup 71000 two weeks old. I purchased new... - Mardy
2020 Denali pickup 71000 two weeks old.
I purchased new tires needed to have the computer reset to 60 instead of 80 psi. Matt told me that will cost u a 100 dollars for us to figure out . This place sucks for customer service . Buy a Ford
Bought a 70000 dollar truck at this dealership. Having a... - guyvaughn58
Bought a 70000 dollar truck at this dealership. Having a recall issue and started out with minimal cooperation from the service department which has now turned into no response.At this point problem is unresolved and they won’t even return calls.
They treat their employees like garbage. - Sunny2560
The management here is terrible. They've been trying to weasel their way out of paying my dad his backpay after an on-the-job injury, hoping that if they held out long enough we'd just give up. Wrong! They owe my dad a lot of money and he's going to get it.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
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