935 Washington SRT Service Centers

I had a terrible experience with the service department. - NBG

I had a terrible experience with the service department. They like to nickel and dime you. I am purchasing a new car next month and I'm afraid to buy one there just because of the service department.

Car returned finally- Charged my card for rental car gas - Mr. Rob Will NOT

My car was finally returned 8-14-18 at 3:30pm... Then they charged my CC to put gas in the rental that they brought to me yesterday! Imagine that--then I got a SORRY from them again! What has happened to customer service especially with this dealership... Would not recommend so unprofessional.

Great, as always. They are the best!! - GRANNYANDPAMILLER

We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs to check out. If they don't have it, they will check around & get what we want.

Excellent Service and Communication - T. Bergstrom

Had our truck towed in due to tranny line failure on Monday afternoon. They were booked full but still managed to do a quick trouble shoot to get parts on order. After said and done, back on the road Tuesday. With good communication on what they found and had to replace and going the additional mile to check an engine light code and quick diagnosis. Bre was wonderful to work with and I am very much greatful for the quick and above average workmanship and customer service. I highly recommend University Auto for your auto needs. Thank you, Tim Bergstrom ARI INC, Or

Great Service - Ford1973

The service staff are very friendly and helpful. I've never had a problem making an appointment to have fluid changes or something done on my car. Since I bought the car at the dealership I've been taking it to the service station since day one.

Poor Communication, Wasted My Time and a Day of Work - Matt Sinnes

First off I would highly recommend buying a vehicle from this place as we had a great experience. The Service Department, on the other hand, was awful. About 2 weeks ago I took my truck to get the tires rotated at Les Schwaab. The manager came to me and said they could not get the wheel off because the lug nuts were so tight and suggested I bring it back to the dealer. I call the Service department, let them know the situation and made an appointment. When I got there they said they would have to order me another rim because the other one is stuck on there and they would have to ruin it to get it off. All in all so far not a big deal everyone makes mistakes. They said they would order the new rim and call me when it came in. I got a call the very next day asking to come back down to the dealership because they messed up and needed to get more information on the rim. No apology or anything for me having to take time out of my day to go down there. I get down there and wait an hour. They come out and said the wheel should be here in 3-4 days we will call you. Six days go by and I have not heard a word from these people. When I called I talked to a very nice young man who said he was sorry nobody called me and that the rim came in the day before but they were booked that day and could not get me in until Tuesday. I asked how long it should take when I was there he said no longer than a couple of hours. When I came in for the appointment I got to the service center at 7:45 AM for my 8 AM appointment. My truck did not get done tell 1:30 PM in the afternoon! I went up and asked the lady I was working with and all I got was a bunch of run around answers. The best answer was "well we did not have the correct weights to balance your wheels so we had to run and go get some." No apology. Not only did I waste an entire day but the communication throughout the day was horrible. I should not have had to go and ask them what was going on. I am a very forgiving person but this was a horrible experience. I did not have to pay for anything thank goodness but the communication should have been better and I should not have had to sit there for five and a half hours. They have loaner car programs for a reason. At the very least tell me to just drop it off and have me come back later in the day. I would not recommend anybody going and getting service at this dealership.

I took my 2006 Mercury Mountaineer in for service, My... - petylite

I took my 2006 Mercury Mountaineer in for service, My main concern was the stereo radio which has a 6 disk CD player quit working, I was told that it would cost $299.00 just to remove the radio and then it would be sent to the manufacturer to be fixed and that it would take at least a week and the cost of repair was up to them. I has already paid for the services needed and a couple of extra things it needed at a cost of $250.00, I am going to go back to Toyota!

Service dismissed our key fob issue; felt unheard,. - Jerbear64

Service dismissed our key fob issue; felt unheard,. And problem still not fixed. Very disappointed.

Dropped a car off for repairs. - Kinggrantz

Dropped a car off for repairs. Knowing what the issue was and thinking warranty would cover it. Warranty denied it. Do to a nut coming off the turbo. They had to do there diagnostics for the warranty to know what the issue was. Warranty denied, so of course I'm forced to have to pay for the diagnostics. $1300! Show up to pick up the car and it wasn't together all the way. Drove over 2 and half hours pulling a car dolly to show up with the car in worse condition then when we dropped it off. Note in the window from the technician saying cars in pieces see technician. Instantly not happy. Go inside pay my bill and ask why isn't it together all the way like when it was dropped off? They say, Oh we're doing you a favor not putting it back together all the way. Not happy... I say, So I have to wait for you to put the car back together completely and waste more of my time waiting and you want me to pay full price? They say, Oh we can put it back together. I say no way. Your done touching the car I'm not waiting I'll do it myself. I'm a diesel technician and have been working on vehicles and anything with a engine for over 40 years. The only reason the car is there is for warranty to cover it. The warranty was denied. I paid the diagnostics and labor fees. Not happy of course since the car was not put back together all the way like when it showed up. The Intake was left off of it and so was one of intercooler hoses. Left wide open for the dust to get in. They expected me to want to tow a vehicle on a car dolly over 2 and half hours with the intake and intercooler hose off of it. Id expect for everything to be put back on it. It rains quite often and the roads are usually wet. I put the car back together right there in the parking lot noticed more stuff broken from them taking it apart for diagnostics. Please don't do people a favor and leave there car in pieces and expect them not to be upset and not want to wait. And have to pay full price for shoty diagnostic work. Now I have to fix more broken connectors and plastic pieces after I replace the turbo and everything else that might be needed. Be nice if warranty actually was a warranty. Not this dealerships warranty a bought added on warranty. It would be great if you gave a vehicle to someone in a certain condition it would be in the same condition when you picked it up. Now the car will get repaired by me and get better parts put on it for way cheaper then what they wanted to repair the vehicle for. Absolutely ridiculous!

I have been a loyal Volkswagen customer for years, but - Mknlopez

I have been a loyal Volkswagen customer for years, but my experience with Puyallup’s dealership service department has been incredibly disappointing. One of the main reasons we purchased our new vehicle here was the promise of a lifetime free oil change—something they heavily market. However, beware: this offer comes with a catch. You must get all your services done at this dealership, and that would be fine if it weren’t so difficult to get an appointment in a reasonable timeframe. I called in January to schedule a service appointment, and due to their backlog, the earliest availability wasn’t until March—nearly two months later. My vehicle needed urgent maintenance, so I had no choice but to go to another dealership that could actually get me in. Fast forward to my appointment, I told them since I couldn’t wait for certain things that needed immediate attention I had it a serviced already and that I just needed to get the oil change. I couldn’t wait two months as there was stuff in the red already. But now, I was told that because I had service done elsewhere, I was no longer eligible for the free lifetime oil change. I explained that I had no choice because they couldn’t get me in, but they didn’t care. This is unacceptable customer service. A dealership should not make it so difficult for loyal customers to schedule maintenance and then penalize them for going elsewhere when they are forced to. If honoring their promises was a priority, they would ensure that customers could actually get timely service. We will soon be purchasing another new vehicle, and after this experience, we will be taking our business to the Volkswagen Tacoma Dealership instead. They were able to schedule me quickly, and their service department is far more efficient and accommodating. I would highly recommend getting serviced at Volkswagen Tacoma instead. They were incredibly friendly, transparent, accommodating, and reliable—everything this dealership failed to be. I usually don’t leave reviews, but I want others in the market for a new car to be aware of this dealership’s “lifetime oil change” promise. You need to get your car serviced there, but be warned it is hard to get appointments in a timely manner which makes it hard to get service done. I hope charging for an oil change was worth losing a lifetime customer.

Great customer service!!! - TJ

I was assisted by Deisy@Volkswagen of Tacoma. Her customer service and care for the service she provided was above and beyond. She was very knowledgeable about the services my car needed and carefully explained everything. Keep up the great work!!! I so appreciate you!

They did the right thing - DrCJames

Car was originally repaired but mechanic missed something major. They towed the car back and repaired for free. It was impressive. Rex was the service manager and was wonderful