Best dealership in the Valley - Dealer rating
Caleb Agnew and the rest of the people at Bob Robinson were very easy to deal with and I will buy all of my cars there.
Great service - customer
Great service, appreciate the care and service I receive, especially the driver. Darrell who picks up and returns my car in great shape. Hope to deal with them in the future0
Excellent - Charlene Sheets
Zach and Dennis were wonderful. I did not like the Cruze that I had and they worked with me and my husband to get me the Trax I wanted and a payment I could afford. We are loyal customers. And would recommend to anyone that is looking for a new or used vehicle.
Exceeded my expectations. - Jim
I-77 Chevrolet exceeded my expectations, I had an excellent experience. I shopped three other Chevrolet Dealerships and I-77 had the best price, and I didn't even negotiate. I would highly recommend I-77 Chevrolet.
Sales and Service - craftylady016
I have bought 2 pickups from this dealership.
The sales have always been an enjoyable experience.
That is also true about the service.
I have always been greeted by a smile and kind word when I have to go back there for something.
Our New 2018 Silverado - New Silverado
We started on a used Silverado but soon saw the advantages explained by Steve Rhoades in switching to a new truck. The entire process was smooth and effortless and we are extremely happy with our new 2018 Silverado Crew Cab!
Beware of this dealer - DAVID RILEY
I purchased my new Volkswagen Jetta GLI with 48 miles on it. After only 5 days of ownership I discovered a massive oil leak, out of alignment and a substantial baseball-size paint defect in the rear passenger door. All of which should have been caught during the pre-delivery inspection. After bringing this to Joe Holland's attention they told me to take it to the manufacturer which I did. The manufacturer offered no resolution other than the strip the door of its paint, fix the oil leak and had the alignment corrected. Manufacturer nor Joe Holland has offered any kind of compensation or resolution for me being out of my car for a full week after only one week of ownership. Also when taking it in for the oil leak I found oil smeared all over my door when I got it back. Needless to say I will never purchase another Volkswagen vehicle again and we'll never purchased from Joe Holland again.
The ruse of luring people in to pay top dollar for trade-in - Pissed123
I knew better..but after 3 calls from dealership promising me top dollar for my trade in I took the bait. They were not offering top dollar but rather just trade-in....i should have got up and left but I didn’t and thats my fault...but I’m glad to see the shady underbelly of this part of the automobile industry is still alive and bending Americans over and wearing them out..good job guys....keep up the good work.
Extremely satisfied customer - James Abbott
The sales and management at C&O Motors was very down to earth and friendly. But professional and very well to work with. I would recommend them to anyone.
Highly Specialized/Competent Service - DRBOBWV
All service department professionals are highly competent, relate well to all people, and inspire confidence that services provided were in the customer's best interest
Worst salesman - Heavyd
Drove over 2 hours each way to look at a truck that had "plenty" of room for negotiation, sales manager would only come off a little. Walked outta that place. Sales guy didn't even know engine size of truck I was looking at!
Service Department is Horrible - Kate
The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and didn't come on again for about 1-2 months later. I stopped my car immediately and had it taken to the dealership. They told me all of my oil had leaked out, there was a hole in my coolant container and a hole in some type of water pump. They "said" they replaced the parts and put all new oil in my car since I had practically none in it. In their words, I wouldn't have been able to drive mile down the road I was that low on oil. About two months later, I get the warning again. I took it to them, and they said my oil was low and that there was a hole in my coolant container. There's no way that's a coincidence. The people in the service department also lied on the invoice. I didn't read his comments until after I left the dealership, but he had written down my low oil light was on. The light never came on. They also didn't write where they put all new oil in my car the last time the warning came on, so they tried saying it was my fault I hadn't had an oil change in 4 months. Since they said I was low a quart of oil the second time, I left and had my dad add a quart of oil in my car. I didn't trust them to do anything to my car at that point once I found out how bad they tried screwing me over. Once my dad added oil, the warning light went off. About three days later, my car broke down. Now they're not going to fix their mistake because them adding all new oil wasn't "recorded" on the paper. I added how much they said I was low, and yes it was the correct oil. So, I did what they were going to do. Besides, I didn't need an oil change yet. If they went by the last time they added all new oil, I would've been under the recommended mileage for an oil change that was listed on a maintenance spreadsheet on chevy's website. I shouldn't have been low on oil at all. But since it wasn't written down on the papers, they said I was "over the mileage." Another dealership put in a claim about this incident to gm and gm referred back to premier's invoice. Since premier didn't put down that I had all new oil in my car, gm denied covering it. I'm never buying a chevy from here again because I can't put up with these clowns at Premier. All Premier does is lie and cover up their mistakes.
Good and quick service - gerald ray
Used them repeatedly very good service and good folks. Went in for oil change and tire rotation but used them for service on 4 other vehicles always fair and efficient
Incredibly Disrespectful - renvrant
My husband and I had a terrible experience here. We saw a very attractive car here with low mileage, talked it over for about a week, then called the dealership to ask if we could come in for a test drive. When we arrived, the salesperson we had been dealing with was plenty courteous, but his manager came out and said something along the lines of "Let me make this simple for you: No."
We're a young couple who showed up in T-shirts and jeans, and it became clear from the conversation that he had taken one look at us and decided we weren't serious buyers. I told him we were here to buy, and after several doubtful prodding questions about how we planned to pay for the car (cash from savings), he told us we couldn't test drive it if we weren't going to buy it on the spot because they didn't want to put any miles on the car.
He didn't talk to us, he didn't try to feel us out, and he offered no alternative solutions (like just sitting in the car for example). He didn't even try to direct us to any other cars, just told us no and then tried to explain away why.
All in all this was probably the worst sales experience I've ever had in my life.
Disaster - headache - liars ! - Foreign
Buying a brand new vehicle in Dutch Miller in South Charleston was my biggest mistake I made. Now, I am being punished. Absolutely horrible customer service, a lot of promises but all lies just to make you feel better. When I put a car in the shop ( still having full warranty) they keep my car for a week, put 80 miles on it and burn my gas I had in. Same issue wasn’t fixed 3 difference times I had to bring it in.
Silverado 1500 LTZ - Disabled Vet
I tried to purchase a new 2017 truck. The salesman and manager tried to give me a very low trade in price for my Chrysler 300C that was fully loaded and in excellent condition. A $4000 below NADA and Black book value listed on their very own website. The had not even seen my car yet and tried to rip me off. I went to King Coal Chevrolet and got full asking price and traded for an even better truck. I will not deal with salesman that lie to custemers and tried to tell me that the employee discounts were less than what they bought the truck from the manufacturer. Just a bunch of BS!
Has not been good - steve123
2009 Tahoe never fixed problem with airbag wanted to charge me 350 light was on 3 days after I bought it!! once you pay for it they don't know you
My cobalt air cont was putting out warm air & surging... - randy52
My cobalt air cont was putting out warm air & surging in & out.They checked it out and said nothing was wrong.I took it to another location and they found a dirty air cond filter they changed it and do it works great. By the way King coal charged me $35.00 for nothing.Thats how King coal will put the screws to you,but we wont be buying any more there.........
Buyer beware of used cars... If you are considering a... - research101
Buyer beware of used cars...
If you are considering a used car from this dealer, be aware of potential misrepresentation. We found a great looking car on line and enlarged the many photos provided. As we were out of state and hundreds of miles away, we requested additional photos based on the seller's verbal comments. We were assured the car was in fantastic shape, no visible marks, etc. In fact, the dealer posted these comments about the vehicle: “The paint on this car has no serious defects, blemishes, scratches or scrapes,” and “The interior of this (car) has been through meticulous inspection and could almost pass for a brand new vehicle.”
As soon as we examined the vehicle, there were over a dozen very visible deep scratches permeating the paint around all exterior areas of the vehicle. For a 2012 vehicle, understandably there might be a couple of minor scratches. The key word describing the exterior, we were later told by the general manager, was 'serious'. Obviously the word has very different connotations... As far as the interior, there were brown specs of 'who knows what' on the roof lining, and would never pass for a brand new vehicle.
We were expecting the dealership to offer some compensation, but after discussions with the sales personnel and general manager about the portrayal verbally and on-line, the GM informed us they would offer nothing additionally, and it was take it or leave it as-is. We had not mentioned that we had a certified bank check for the list price. Consumers should be aware that dealers tend to make good profits based on the mark up on trade-ins, even if leeway is given. Unfortunately the general manager would do nothing to compensate for their misrepresentation and non-disclosures in order to maintain a positive reputation with potential customers. We had not only spent our time, but hundreds of dollars between gas and hotel accommodations. Interestingly, the price has now dropped over $430 since our visit, which is a strange mode of operation.
The employees all reiterate about how long the company has been in business; but that doesn't matter to most people – it is honesty and treatment of customers, along with standing behind your company and what they are selling, that makes people return – favorable experiences. Presumably the owner did not treat customers the way we were, or rest assured, likely wouldn't be in business. Based on our first (and last) experience, be aware that what you read is not always what you get here as far as used vehicles, and there are too many places deserving of your business.
Respectful, explained everything so I could understand.... - Happyplace31
Respectful, explained everything so I could understand. Had follow up calls to ensure service met my needs. Waiting room customer friendly. Walked thru with mgr from arrival to departure
in and out quickly, no waiting, i use this dealership... - billlane
in and out quickly, no waiting, i use this dealership exclusively and will probably buy my next car here. they are close to my house and easy to reach