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I am a new customer a Ramey. Both my visits were top... - Bess’s Dad
I am a new customer a Ramey. Both my visits were top notch. Tech Roger explained and fixed my 2016 Explorer. More than very satisfied!
Top Reviewed Service Specialists At This Dealership
Real good service department.They do the work Audi need... - Federinco
Real good service department.
They do the work Audi need and do it very good.
I don’t take to local garages here. They no how to work on the older German cars. Clarksburg Audi does terrific work. Thank you
Service department went above and beyond and saved me... - Pnoman
Service department went above and beyond and saved me over $1,000 by replacing the original tires under warranty when they wore down unevenly at only 18K miles. They also did a 4-wheel alignment and explained the handout showing the before and after settings. I originally stopped at a dealer out of town and they wanted me to pay for everything. Glad I waited until I got home. Quick and courteous. Angela and Bryan were very helpful and treated me with respect. I appreciated that all employees wore masks and the checkin and waiting areas were very clean.
Beware! - Maxwell1
I made an appointment several weeks ago to bring my 2014 Flex in for the Works oil change, an inspection sticker, and recall work on Friday March 3. At the time of drop-off, I advised the service technician that on a previous oil change, it was overfilled by a 1/2 quart, he told me that was "impossible", that if anything they would underfill. He then explained to me that the oil was metered and only an accurate amount would be used (how then is it possible to underfill??) However, it's certainly possible that a plug could be put in before all of the old oil drains out, a mechanic could be a hurry, sloppy work, whatever, the net effect was it was overfilled. I then received a call from a service technician at approximately 4:15 stating the tires were wearing on the inside and it needed an alignment. (The invoice stated "customer requested...", not true, he called me.) The tires only have approximately 5000-7000 miles on them, I said to do the alignment if it was necessary. When I picked the car up, again, it was overfilled by less than 1/2 quart. Also, there were no before and after numbers from the alignment that I've received from previous alignments. When my husband checked the tires with a standard depth tire gauge in multiple places on all 4 tires, the reading was exactly the same in all of them and could not see any wear. So......$79+ dollars for an alignment that absolutely was not needed and an overfilled block. I did get an inspection sticker and am hoping that the recall work was done, of course there is no way to be sure. If it needs aligning again, be sure I will take it to one of the many other Ford dealers in the area known for their integrity, honesty, and quality work. Since I have always regarded Bert Wolfe as a reputable dealership, I am very disappointed in the service but my commitment is let know all of my Ford friends know of this unfortunate situation and move on.......just $79 poorer!
P.S. I was told by a Service Mgr. at another dealer that rarely are mechanics paid an hourly rate, they usually earn a percent of the total job. The more jobs they can cram into a day, the more money they make....which explains why they are in a hurry to complete an oil change, not allowing the oil to completely drain out, takes time....