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I had my timing belt serviced on my 2015 Passat TDI.... - montymuseitef
I had my timing belt serviced on my 2015 Passat TDI. Franklin Boucher Volkswagen earned my business. Jason, the service manager was the best !! Thanks
Top Reviewed Specialists At This Dealership
Troy P. was a delight to work with. Friendly and... - Kimbo
Troy P. was a delight to work with. Friendly and knowledgeable. Good test drive to really get to know truck. Dealt with my wife 3 kids and I for the whole time!
New Vehicle Sales Manager
Certified Sales Professional
Car saw set up for Friday appointment, drop it off midday... - JCCHIMO
Car saw set up for Friday appointment, drop it off midday Thursday, received a call about 5PM the car was done they got it in early and got the work done. Picked it up same day. Very nice a speedy service. Thanks
Sales & Leasing Consultant
Used Car Sales Manager
Welcoming service that was done quickly. Waiting area was... - TKENEKLIS
Welcoming service that was done quickly. Waiting area was very comfortable. Office staff were very nice and friendly. Word Word Word Word Word Word word
They suck and tried to rip me off, fraudulently tried to... - VR
They suck and tried to rip me off, fraudulently tried to run my credit. Customer service was horrible. You are more likely to find better deals elsewhere. Not worth the time stepping into this place.
Super clean and professional. I knew what I wanted and... - Kermitphe2424
Super clean and professional. I knew what I wanted and what needed to get done but it was easier than expected. Thanks again for the service.
Flew in from out of state to purchase a vehicle. They... - gub2000
Flew in from out of state to purchase a vehicle. They were great to work with remotely - even picked me up at the airport!! Great experience
Excellent service - they were very thorough and helpful.... - Bjkalmba
Excellent service - they were very thorough and helpful. Rob and others quickly answered all questions and requests to help with all issues with my vehicle.
Pleasant experience - Frank
I am now leasing a Jetta from Umansky. Rob and his manager Scott helped me with everything I asked and more. Shopped around at a few dealerships and they were easily the best. Thet even got me into a new vehicle cheaper than the used I was looking at.
Wonderful experience! Ended up leasing a 2021 Atlas and... - jennymixis15
Wonderful experience! Ended up leasing a 2021 Atlas and Tom was so helpful and knowledgeable! We would highly recommend Zimbrick! Everyone we worked with was phenomenal.
Learn from my mistakes - stay away from this place. - Stacey K
Do not get work done here. Sure, they may seem nice enough and professional, and maybe people have thought "wow, they are thorough", but they do not stand by their parts, they do not stand by their work, and all those problems they found in that inspection? Yeah, they probably don't need done.
I went to Broadway Automotive last week because I was having a brake issue. I had just had all 4 done, pads and rotors, in November, less than 13,000 miles ago. I thought maybe they'd stand by their work. I should have known better last November, and I should have known better last week.
I used to go to Broadway Automotive for ALL my repairs. In 2018, I spent months getting repairs done. Over the course of approximately 10 months, I spent about $4,500 on repairs, many of which were merely because a light was on or they "found" something in an inspection.. One day every light came on and every alarm went off and I had JUST had work done, over $1,200 worth of work, so I took it back to Broadway Automotive. After a considerable wait I was met with a long list of repairs they said needed done. It was pretty much a list of EVERY repair I'd had done AT THEIR OWN FACILITY over the last few months including saying I needed to replace the tires they'd just put on WEEKS before. When I said I'd just had all those repairs done, that the tires were weeks old, was it offered to look at my computer and tires to see why such a list would have been generated? No. I was told that if I didn't intend to have those repairs on that list done, I owed $175 for testing fees. This is when I should have told them to go ahead and do EVERY SINGLE repair on that list, and do it as warranty work. But I didn't. I was shocked at the list, at his response to being told his own shop had just done all those repairs, and at the thought that I'd spend THOUSANDS UPON THOUSANDS of dollars, that I may I spent more on repairs than the vehicle was actually worth, for repairs and equipment that may not have needed fixed the first time. So I paid the fee and decided to never go back. I should have stuck with that.
But last November my brakes were grinding metal on metal and Broadway could get me in first, so I held my breath and crossed my fingers.... and made a HUGE mistake.
Last week they told me that it wasn't their work or their parts that were the problem, that it was the calipers that were bad, and, oh, by the way, here's a long list of other repairs they wanted to do. So I said just do the brakes, just get rid of that awful noise. I SHOULD have said "If you aren't going to do it on warranty, I'll take it where I usually go."
The next day the noise is back. So I take it back to Broadway to see how they're going to make it right. They're not. It's the front brakes and they only did the back brakes. I had them just give me my vehicle back and I made an appointment with another place. That appointment was this morning. I told them about the back brakes, that it's probably the calipers. It wasn't. It was the pads and the rotors, and my calipers looked fine, nothing wrong with them.
So I take last week's receipt and today's receipt to Broadway Automotive to see how they're going to make this right. They're not. I got a song, a dance, some personal stories, and insistence that they were right and totally didn't use the calipers as an excuse to not stand by their parts or their work.
I guess I needed to waste another $1,201.57 to learn my lesson. Learn your lesson from my experience. Stay away from this place.
Damage NOT Disclosed - Ed H.
I bought a 2015 VW Sportwagen on-line and from out of state. The salesman was nice enough and I asked him to send me pictures of ANY dings/scratches or blemishes. I told him I knew the car wouldn't be perfect but I wanted to see everything wrong.
First he sent low res pics, but eventually sent good pics which only showed a small scratch on the bumper. He assured me there were "no rips, tears, dents, no smoke smell. Nothing to hide on this car at all."
I asked him to take some pics under the car and it showed damage under the front bumper (which he said he didn't know about), but again, said there wasn't ANYTHING ELSE.
When I got the car, the transporter showed me NINE additional dents/scratches that weren't disclosed by Zimbrick (and which the salesman signed off on). I also found a scratch that had been repaired with touch-up paint. So....TEN total undisclosed dents/scratches.
When I contacted the salesman and asked Zimbrick to AT LEAST cover the dent repairs, he said, "there really isn't anything that was misrepresentative, sorry you may think otherwise." Funny, because he SIGNED the transport manifest SHOWING the additional dents/scratches so he KNEW about them. He also suggested the damage was more visible to me because of the California weather (even though HE SAW IT in Wisconsin and signed the transport manifest)!
If you're considering buying a used OR new car from this place on-line, think again OR pay someone local to completely inspect the car before you buy. Nah....just buy somewhere else.
Peter was the 1st the first person who work with me. He... - Ellen :)
Peter was the 1st the first person who work with me. He was Great! Try to find out what I was looking, my expectations and made me feel comfortable answering my questions . And gave me options of what they showed me above and beyond of what he needed too.
Maxwell was the one who showed me the cars features . He was also Great! Explained to me all the features the Passat had that took over an hour but always made sure I understood what they were. If I didn't he went into better detail. I made him late for his next appointment but he never made me feel rushed. Was very kind.
Greg the finance guy. Explained my service options. Made sure I knew what they were. Made me very comfortable and informative of what I was purchasing.
Grant the service man after my sale emailed me to interduce himself by text. And let me know If I need any service he was my guy :)
Had great customer service all the way from start to finish!
Thanks to all of them I love my Passat.
Professional and fair - Will56
Worked with Lesia and team. Professional and fair in all aspects. Pleased with the prompt replies and follow up to my questions and concerns. Enjoyed working with them.
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