829 colorado page8 Service Centers

Pedersen has done 80% of our service work on 3 different - Lolo

Pedersen has done 80% of our service work on 3 different Toyotas and we always feel that we get a good value for the work.

I was able to use a payment plan to pay for my service, - Jaelyn Wingo

I was able to use a payment plan to pay for my service, they had all the parts needed to fix up my Astro 2003 already in stock, and got everything done by end of day! Great, friendly service and help from Patrick.

What a great pleasure to have worked with Bryant in - robbins1021

What a great pleasure to have worked with Bryant in service. He has made my experience painless on two different needed services on our Tucson Hybrid. What a great asset to your team.

This service department took great care of us and our - Kerry

This service department took great care of us and our 2018 AWD Sienna. Our transmission was failing prematurely and Dan Moran and Scott Gardunio both went above and beyond to get Toyota to cover a large portion of the cost of the major repairs. They also provided a loaner vehicle and kept us well informed of the status of our repair. We’ve owned 6 Toyotas since moving to Colorado Springs and this service department has always provided outstanding service for us. Highly recommend.

Cannot get service, no response for callbacks and do not - Mehnmom

Cannot get service, no response for callbacks and do not pickup telephones. Have been left on hold for over 45 minutes then cut off with no one ever answering. Was to call back if engine light came back on, tried but no one ever answered, called 6days in a row. .

They were extremely professional and had my car done - darwinist42

They were extremely professional and had my car done quicker than the quoted amount of time.

Josh in service, Caesar in parts, and Jake in sales made - Jakes1mom

Josh in service, Caesar in parts, and Jake in sales made my experience with Larry H Miller get new tires and pressure sensors an awesome experience. Thank you for the great customer service and taking such awesome care of me and my car.

David was such a great help when I had a warranty issue - darrell.wells

David was such a great help when I had a warranty issue with my tires. He did everything in his power to help assist me with my problem. They are still working with me to help me resolve this issue. Darrell

Great service and very helpful. - Krpepper

Great service and very helpful. Will definitely be back in the future for service and new vehicle.

It is worth the over 100 mile drive to get my service - Legacy Sport Driver

It is worth the over 100 mile drive to get my service work done at Phil Long in Glenwood Springs.

Always friendly, never wait, informative, even washed my - Kathleenannetwomey

Always friendly, never wait, informative, even washed my car. Easy to make appointment. Let me know of future needs.

The repair work on my truck was completed before the - publius1787

The repair work on my truck was completed before the estimated work completion date I was given at the time of drop off.

Gary was very kind and very helpful with explaining the - Trish

Gary was very kind and very helpful with explaining the diagnostics on my vehicle and taking great care of my granddaughter. Thank you for your help. Trish

I had a great experience from Sales Person, Mr. - Nese

I had a great experience from Sales Person, Mr. Solis, Finance, and Service Department! They made everything very easy. They even provided a rental for the day! Thank you!

Hondas just improve the quality of your life. - mbegi1513

Hondas just improve the quality of your life. I've driven Hondas for over 20 years. Giving up an old Honda is heartbreaking. Now driving a Honda Accord, I love the visibility, durability, and design. My 10 year old Honda got an oil change at Planet Honda in Golden, Co. this week. It's such a clean, friendly atmosphere, so unlike taking a chance at any old garage with possible unhappy mechanics. All in all, service was easy, not stressful, and they did the job well.

My service representative Julian, has a friendly - smccleery

My service representative Julian, has a friendly disposition and did a great job of keeping me updated on the service I needed and how long it would take. I will continue to take my car here to be serviced.

I took my car in on Friday afternoon, called with - bog1han2

I took my car in on Friday afternoon, called with diagnosis of problem and ordered the parts on Monday. Parts were in on Wednesday. They had the car ready to run and out of the shop on Thursday afternoon. I was extremely pleased with the service I was kept up-to-date throughout the entire process I would give them credit for going the extra mile. My service advisor was excellent (alex).

Service center is awful. - Dannadoo2002

Service center is awful. They break as much as they fix. Incompetent. I wrote a very detailed review but it was too long to post. It’s a long story short I ask them to fix one thing they’ll fix it and break something else. they have written on my leather interior of the ballpoint pen They nicked the paint when opening the door they put a mud flap on crooked they gouged window moldings to put Protectors on the window incorrectly. They refused to fix the speakers. They refuse to fix the loose tow trailer power outlet and now they refusing to help me at all because I won’t give them five stars. Tom is a good guy I would work with him. Jake is a good guy I would work with him Dan is a good guy I would work with him Rick, who sold me the truck lied about the features the truck had and when I called him, he said he would make it right he might even put me in a different truck, but he was headed to a luncheon where he was receiving An award for being a great salesman he was supposed to call me the following Monday. I’ve not heard anything from him. Morgan yelled at me in front of other employees and in front of other customers because she tried to solve a problem. She didn’t understand so her solution was irrelevant and rather than fix it, She screamed at me. I Mind going to a different dealership to have them fix the things that Phil long Ford motor city broke but it’s just unfortunate. What an awful awful place no quality assurance at all. It’s too bad. I am using talk to text so pardon the typos. Do not go to this dealership the sales guy lied to me and the service department will almost always break something and now they’re refusing to take responsibility and fix it and they’re telling me I can’t bring the truck back to motor city. If I would just give them five stars, they could keep working on my truck and breaking stuff but I’m not giving them five stars anymore. I’ve taken it back several times and giving them chances to fix it and then they get their five stars and they get their bonuses and that’s what it’s all about their money their bonuses.

OMG! - Michelle

OMG!!! My experience was otherworldly, they make miracles happen and they are extremely professional from the time you call to the moment you walk out the door everything couldn't have gone better thank you for fixing my ford's door as fast as you did quality work for sure.

I was in and out in the time my service advisor told me - Jeff

I was in and out in the time my service advisor told me and even took the time to go over my vehicle health report showing me the how thorough they were. Couldn’t be happier.

Set up valet service to pick up my truck for service for - Thefireman

Set up valet service to pick up my truck for service for 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer service in the USA these days. What a shame.

Zack was my service person. What a delightful young man.... - Nanci Suro

Zack was my service person. What a delightful young man. He was on the phone, when I drove in, he immediately acknowledged me. He was very personable, Efficient, and fun to talk with-He certainly knows his job, and speaks well of Groove. Everyone should have employees like him! He is a an excellent employee for you!