12 florida Mercury Dealers

Excellent service in every step of the process , mainly - Sandy

Excellent service in every step of the process , mainly focus in customer needs and support.

I just want to thank Elizabeth Tarr and all of the team @ - Ray M.

I just want to thank Elizabeth Tarr and all of the team @ Central Florida Lincoln for the excellent service they provided. I recently had some major damage to my Lincoln Navigator due to squirrels destroying wires around my engine and Elizabeth got my vehicle in for repair the very next day and also put me in a beautiful loaner vehicle whike my vehicle was worked on. She also coordinated with my insurance adjuster to insure a timely reimbursement of repair my repair costs and it was all smoothly done. I really appreciate all the effort and professionalism displayed by Elizabeth and the entire team at Central Florida Lincoln. Thanks !!

Pietro was a knowledgeable salesperson who helped me - Pcortleb

Pietro was a knowledgeable salesperson who helped me through the model analysis and ultimately which SUV to choose based on my desired options. I selected the Aviator Reserve on the showroom floor and Pietro had it ready to deliver when I returned to complete my purchase. The next morning. This is my first Lincoln and I am impressed with the technology and the price with incentives was terrific.

I took my car in for body repairs, as was suggested by - mswafford

I took my car in for body repairs, as was suggested by the Toyota dealership. The original estimate was for less than $5000. Then it went up to $14,000 and ended up to be almost $20,000. I hit a pole in a parking lot, never even broke the headlight and the air bags did not go off, I was going about 10 mph. They sent it to a different mechanic who removed the engine so Bay could “fix the frame” and then the mechanic couldn’t figure out how to correctly reinstall it back. It sat in the parking lot for 3 months with the hood off where more damage to the engine was done. Bay argued with the mechanic about who was going to fix what and who was going to pay, and no work was done for months while the car sat there. They continued to lie to me about what was happening as to the repairs every week I called. The car took 6 months for the repair that was originally estimated to take 14 days. My insurance company finally sent someone to the shop to find out what was going on and discovered what was happening. Bay then had to send the car to the Toyota dealership to have the eigine fixed from all the damage done. It cost an extra $5000 which they passed along to the insurance company. The insurance company (AIG) say they’ve never had this happen where a company doesn’t get pre approval and just sends a bill for $5000. Bay refused to release the car until the insurance company paid in full. It sat there for a week while they came to a conclusion. Then Bay Body decided to take the car for a test drive the day we were headed there to pick it up and they found another problem. Fortunately they got it fixed, after I threw a fit. 6 months and $20,000 later we got the car back. My insurance company say if they’d known the final cost they would have totaled the car. They were horrible, they lied every time we called and ripped us off for thousands of dollars. They contracted a terrible mechanic and then didn’t want to stand by their decision. I recommend you don’t take you car there for anything!

Great job, will recommend to anyone. - Triplejjj1

Great job, will recommend to anyone. Ask for Kelwing Natalie. He will get the job done

Today I drove 3. - frankj02459

Today I drove 3.5 hours (from Ocala to Sebring) to potentially purchase a used 2023 Ford E-Transit from this dealership in Sebring. The listing on their website was FG61927A. I called prior to leaving Ocala to make sure that the vehicle was available and was told that it was on the lot and abvailable for a test drive. I again asked if it was viewable today and was told "yes" by Amber B. their internet sales specialist. I arrived and met with Francklyn who is a salesman at the Chevrolet dealership. He checked on the vehicle and found that it was being driven by someone. He wasn't sure if it was that dealership, another Alan Jay deaslership or a potential customer. He apologized and told me that he would call me when the E-Transit returned to the lot. He never called me back! I am starting to wonder if the vehicle had been previously sold and not removed from Alan Jay's website and Auto Trader. I also thought that maybe the vehicle was more of a "bait and switch" and was not actually for sale. The price listed (and confirmed with Amver) was $27,995.00 - a deal almost too good to be true! With the return trip I spent 7 hours travelling back and forth. I am quite upset with this dealership's trading practices. I think that once they realized that the vehicle was in fact not available for sale they made up the story about it's whereabouts. Pretty crappy way to conduct business - or should I say a shady way to conduct business.

Definitely one of the smoothest car buying experiences... - benprakobkit

Definitely one of the smoothest car buying experiences I've had. I saw a listing on AutoTrader.com for a Scion XB that was just taken in on trade at Bill Jarrett Ford. I reached out and quickly heard back from Tori Richards; internet sales manager. The listing didn't have pictures yet since the vehicle wasn't even detailed yet, but Tori offered to snap some pics and text them to me. She even took the time to FaceTime me while at the vehicle since I couldn't just "stop by the dealer" to see for myself (I'm from Tampa which is 1hr 45min away). She pointed out the flaws on the used vehicle (expected given the age of the car), but also took the time to see if there was any other questions I had. I decided I wanted to move forward with the purchase, but I couldn't make it there until the next day. I didn't want to lose the car to another buyer, but Tori and her manager agreed to hold the vehicle for me until the next day. Went there and the vehicle was just as described by Tori. She was gone by the time I arrived, but she left all the details with a fellow colleague named Dee (which was also great to work with). They had my paperwork all set to go. It was literally a 15 min transaction. I was thrilled to be in and out of a dealership that quickly. A+ for the staff at Bill Jarrett Ford! Special thanks to Tori, Dee, and Rosalee (I believe that was her name) to making it one of the easiest car buying experiences.