939 virginia Used Car Dealers

Deceptive sales practice - Leave the lot, expect nothing after

Purchased a vehicle in which I asked 3 times for photos for body damage upon arrival, the tailgate was broken in three spots he informs BBB his missed that area but yet found the smallest ding on bumper to photo? car arrives the check engine light goes on the next day, moon roof breaks, tires too big per dealership for vehicle ect ect states not party of warranty....wants to fix the tailgate under his term and his small dealer rate when I have 3 viable repair rates from dealerships which don't come close because he just wants to put a band aid on the fix. This guy knew what he was doing right from the start since he missed such damage and caught the little scratches everywhere else but three times after req. photos somehow blew by those.....now I had to hire an attorney yest to collect on fee's to repair....very dishonest salesmen, think twice before purchasing if you want someone trustworthy. I was very upfront with him, and he took me for a ride!!!

AutoLink JEB & JEFF are DISHONEST salesman...They wo THEIVES - Sad because of unfair treatment

They charged me twice for the same part...my warranty company paid but they would not release my car to me until I paid the same amt. The warranty company paid.... warranty company advised me to pursue getting my money back..they agree that JeB & Jess are DISHONEST dealers and That I was treated unfairly.

Excellent Prices on Vehicles - Mahan

Easy People to deal with. They have negotiable prices and perfect warranty. I am so happy with them and recommend them to anyone who is looking to buy used cars from the best used car dealership in 23454 area.

I bought the car from them, they were up front and easy - Matt

I bought the car from them, they were up front and easy to get along with. I liked that they handled driving the car over to my shop and had it inspected with handling needed repairs with the answer being “I got you” they took care of the minor repairs and I enjoyed the experience compared to the other small dealerships I’ll probably buy my next cheap car from them. Thanks!

poorly - Karen

don't GET a car from there rip off you Will be wasted your money you Will be buying a lemon I waste lot of money to have my car fix

They were so helpful and nice. - Donnaw721

They were so helpful and nice. The car was just as advertised and they worked with me to get all my paperwork done by talking directly with my bank to see they had all the information need so I could have a better interest rate.. they went the extra mile!

People that know pre owned cars - Johnnybravo3873

If you want service and quality cars at a great price , see these people. Promise you won’t be disappointed. Drive a little down the road from drive time on arch road and see car America first. Chrystal pursued me for a month to come in and it made my day, put things in perspective , and left better than I came. Love these people

Mike Gray is the best ! - T doggy

Mike Gray is the best ! Easy to work with, financing genius. Got me in the car of my dreams at the payment I requested ( actually a little better ). I will be back

The process could not have gone any smoother! - bmoore1427

The process could not have gone any smoother! I bought a beautiful SUV in excellent condition. The price was fair and I couldn't be more pleased. I will definitely recommend this dealer to my family and friends. If I ever need another vehicle this is where I'll be going.

Can't say enough good things about CarLotz. An... - xx

Can't say enough good things about CarLotz. An exceptional experience in every aspect. I wanted to trade my car in and had been to the usual dealer route. Found a car I liked and was offered a 'lowball' trade offer. I had done my homework and knew what my car was worth. They offered low wholesale for my car, which was spotless and didn't have a scratch. I walked out. Found a vehicle of interest that was at CarLotz. Good price, and near exactly what I was looking for. So off I went. They were professional and not pushy (note that they don't work on commission!!). Pricing was upfront and all inclusive (cost, their selling fee, tax, tag, and title) without a bunch of useless haggling. They even let me take the vehicle for an independent mechanic inspection (AAA Care Care Center for $116 -- a bargain for peace of mind and a 2 hour complete top to bottom inspection by a certified mechanic). The inspection confirmed that the car was in great shape and CarFax was provided by CarLotz as well. Bought the car and told the CarLotz folks that I would like them to sell my car. They appraised the car and made all arrangements for selling it at a fair price. They took care of everything -- prep, inspection, pictures, web advertising, test drives -- all I had to do was complete some minor paperwork, sign over the title, and pick up my check following the sale. ABSOLUTELY PAINLESS PROCESS FROM START TO FINISH. Took 10 days and $3,300 (44%) above what the lowball dealership wanted to give me. I now have a great vehicle that fits my needs and have sold a vehicle at a fair price. The staff at CarLotz made the whole process of buying and selling a car easy. I can't say enough good things about how I was treated. I doubt I will be heading back to a dealership in the future -- they still play the stupid games, like let me talk to my manager and they try to confuse everything with a bunch of smokescreen garbage. I know where I will be going the next time I want to buy or sell a car. Can't say enough good things about the whole experience of buying and selling through CarLotz. They are the best.

Would not recommend anyone use this dealership. I... - wapaolini

Would not recommend anyone use this dealership. I purchased a used car through them and paid in full. 30 days lated I still did not have the car. Each time I visited or called they gave another excuse for why they did not have it. Several times they told me to wait as the delivery truck was coming, and then they closed their shop even though they had promised to call me as I waited across the street. On the day they said it finally did arrive, they refused to let me see the car! In the end they returned my money, with no appologies or cares about the entire process they subjected me and my family to. Unprofessional, uncaring, and suspect dealership and staff. While waiting there several times, saw and heard other customers in similar situations with them having paid for cars and after lengthy times getting no delivery. Stay away from this business.

Very helpful and very low pressure. Richard Couron... - slstaff

Very helpful and very low pressure. Richard Couron always gave us the detais about each vehicle we asked about. Enjoyed our experience and feel like we made a good solid choice on the F150 we bought.

No one ever contacted from the dealership about the white - Ssdd200

No one ever contacted from the dealership about the white 2014 Honda ridge Line se I was interested in purchasing. So it on line and gave them my contact info.

Bought the car in April 2023. - davy.toxic

Bought the car in April 2023. Went for its first oil change and my mechanic said it was low and I need to keep an eye on it. Car had a leak on both sides of the engine, which was repaired (by Sheehy because CarMax didn't have the tools to fix it). Even after the repairs, the car is still consuming oil at an alarming rate (1 quart per 700-1000 miles). The warranty that CarMax pushed onto me through Fidelity Warranty services is refusing to cover the cost and CarMax is also refusing to pay. I have filed a complaint with the Better Business Bureau and the Attorney General's office. I also have a meeting with a lawyer and have reached out to some local newspapers as well.

Rip off artists, do NOT buy from them! - VAL/ang12

If I could give this business a negative star rating I would. The two women who work there are nice and friendly, but they are definitely "used car sales people". I purchased a vehicle from them on October 15, 2018 and it has already died. Supposedly the vehicle has passed Virginia safety inspections, but I am not sure how it passed because when I took it for inspection in Maryland I was told that it wasn't safe to drive. It was missing 2 lug nuts from a wheel along with a broken rod on the wheel. But more importantly it was rusted so badly that when we got it up on the lift you could see through the rusted panels into the vehicle. We saw the rust at the time we purchased it, but was told that it was "superficial" so there was no need to worry. Yeah right... the auto body shop quoted me $5K to START the repairs. We contacted the company, but because the car was "as is" sale I have no recourse to get my money back. Additionally, the car has now stopped working totally. I was driving and all of a sudden it stopped and would not start again. Unfortunately the vehicle is now destined for the junk yard because it isn't worth the money it would take to make it run again. NEVER EVER buy from this company. It is a fraudulent business and will take you money while leaving you hanging out to dry.

Lacking customer care and quality vehicles - bre

We bought a 2008 gold Dodge Grand Caravan in 2016 from Champion Auto and the transmission was diagnosed at Amaco, the paperwork turned into and read by Champion. We sold it back to them in 2017 and paid them for another vehicle a 2009 Subaru Forester. The transmission had a complete failure and required to be replaced not even rebuilt, less than 30 days later. The powertrain warranty left us still paying $1000.00 to replace it. During the time it took to diagnose I was unable to ever get a hold of Scott, who Donna insisted made all purchase and mechanical decisions, but was "at auction" or off any days and times we called or were there to speak with him as Donna could not make any decision about assisting us or the questions we had about how they would help with our second purchase from them with no way to drive it. Donna even went as far as to tell me they had been closed on a business day they agreed to call us back but having called from an unknown number that was revealed to be untrue as the gentlemen who answered gave us their hours of operation but repeated that Scott was unavailable. We currently have their loaner white 2003 Tahoe listed at $6,999 sitting in our driveway that also didn't run for us to use. We returned it mid need, my husband listed the issues he knew aside from it being very far out of oil change, low coolant light on, brake and head lights out, and a bad front passenger tire. After picking it back up after it had been to Merchants for...something We found the same issues aside from the headlight fixed and the service engine soon light was now on. Shortly after that we were unable to get it back to them and once notified it is still here because Scott is inevitably unavailable. I had a great experience with Chastity and recommend her but Donna and Scott gave us the run around for a very long 2 weeks now. We had prepared to spend more money to replace our other car with them but after having the Subaru be a loss not even 30 days into our purchase this has put our family of 5 in a very poor position, much less the 2007 black Volvo S40 had a very large wood chip nest behind the radiator with chewed through wiring, so we couldn't purchase it when we had planned. I felt swindled by them. They knew the circumstances and strain this has put on us but have a lack of duty to their customers. We have remained calm, however frustrated and do not plan to ever purchase from or recommend them again.

They sold me a lemon car. The car value is 9 times what... - slowmotion1914

They sold me a lemon car. The car value is 9 times what it is worth. I got the car one day and it broke down again the next day.

Didn't call me back after test drive. - Jamie

I test drove a 2002 Chevy Avalanche (orange). I test drove it on a Thursday. Sun roof leaked. Owners said they would fix (most likely drains clogged) and call me back the next day (Friday) so that I can come back and take a look and another drive. I was going to purchase this vehicle. I never heard from them. I called today (Monday) and I was told the truck was sold. I sure hope they fixed the leak or the next owner will be very upset. Beware that they won't get back to you even if they say they will. It wasn't meant for me and I won't go back to this dealership because of this experience.

Awesome Experiance - Robert Baylor

Let me start out by saying my family received exceptional service at this location! We were helped by the General Sales manager Ben very peasant not to pushy absolute gentleman very knowledgeable, and were looking for a more family friendly SUV! Ben is the man to see if you want someone that is knowledgeable and will go above and beyond to get you the answers to your questions. My family will recommend City to City and be back once the Kids are old enough to start driving!

I had the best experience with Classic auto sales. - Acura

I had the best experience with Classic auto sales. Specially with abdul he treated me very good and very respectfully, I’m happy with my transaction. For more vehicles, I’ll be coming to see you guys. Thank you

Josh, the salesman we worked with worked real hard to - dangibson60

Josh, the salesman we worked with worked real hard to sale us a 2025 Passport, I am afraid he did tell us that the passport had a full size spare and in reality it was a donut size spare, the Passport has 20” tires and the spare is a 17” spare. I’m not happy about that but I purchased the 10 warranty so if it causes any issues Honda will take care of it I hope. Josh was very pleasant to work with, and I wish him well, and since I’ve only owned Toyota’s for many years, I’m hoping the Honda dealership will be a valuable partnership with me during my experience owning a Honda Passport

Just a good word for the exceptional service I received - Chris

Just a good word for the exceptional service I received from Todd. He provided clear communiction over several weeks on the status of a parts order and the setting-up of an installation date. Grateful for all he did to provide me with exceptional customer service.

I’ve bought tons of cars and as a woman, I’m always... - bvaugn88

I’ve bought tons of cars and as a woman, I’m always worried I’m not getting a fair deal but Bob Kemp was amazing!!!! He was so laid-back and there was zero pressure. He showed me a breakdown of all the costs and explain them and even print it out the same car with an F 50 or 60 mile radius and that they had the number one price. Highly recommend colonial Nissan. It’s our second purchase from them. Go see Bob Kemp!!

Great Place to Shop Used Vehicle - kulghi

Nice people, very friendly and honest especially owner of the dealership he was very upfront and told me if there was any problems with the vehicle and top of that they have posted carfax report on there website for each vehicle they selling so the customer can see them. I will recommend everyone who is in market for used vehicle try them before going anywhere else.