20 Genesis Dealers near 01060near 01060

Everything was excellent, including to, but not limited - MassNole76

Everything was excellent, including to, but not limited to Customer Service, Facilities and the Service Technicians.

I just bought a 2025 Genesis GV70. - gracefbat

I just bought a 2025 Genesis GV70. The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and vehicles he sells. He was very helpful in helping us to try different vehicles to make sure that we chose the right vehicle we wanted.

I have never had a worse experience at a car dealership - dealerreview1

I have never had a worse experience at a car dealership than at Genesis of Danbury. I was lied to multiple times, I was cheated multiple times, and I was ignored. This could be a very long review but the short version is I went on a test drive and liked a certified used 2022 Genesis G70 but immediately noticed a sensor error on the dash. I brought it up and was told it was a known issue and would be taken care of. I go inside and agree to buy it and the sales guy tells me the price of the car is going up because I’m paying cash when he just told me 3 days prior the price is the same no matter how I pay. When I bring that up to him he has the nerve to lie to my face and say the rule just changed in the last 3 days. They string me along for a week while they try to fix the sensor error, I leave work earlier a week later when they tell me its ready, I have an appointment and spend close to 3 hours at the dealership doing paperwork. I drive it off the lot and 10 min later then sensor error comes back on. I immediately called and they said they’d give me a loaner. After a ton of back and forth for over a month it comes out in an email that this sensor error has been known since March! 7 months before I stepped foot into the dealership. So they sold me a car that they have not been able to fix for 7 months and called it a certified car. I tell them numerous times I don’t want the car anymore and I want a refund and my trade in car back. They tell me they can’t give me my trade in vehicle back because they sold my trade in. My trade in could not have been sold because I never gave them the title to it as I was on the duplicate to come in from DMV. I had to write an email to the owners of the dealership telling them how awful this entire process has been. I get a call back and they agree to refund me and give me my trade in back. They 3 days later they call me back and again tell me they can’t give me my trade in back because it is indeed sold (again without the title) They have lied the entire way. There are many more details I could give about this 2 months ordeal but that is the basic version. In the end I bought from Genesis Milford which was a much more honest and reasonable dealership and actually a pleasure to work with. Stay far far away from Genesis Danbury.

Genesis of Framingham completely failed me. - jsongkyoon

Genesis of Framingham completely failed me. Waited a week for a valet pickup, rearranged my life -- then got a last-minute call telling me to drive myself. No apology, no respect. Then spent over a month fighting for answers, only to be told "staffing shortage" like that excuses everything. No accountability. Worst customer service I've ever experienced. Genesis calls this "luxury"? Laughable.am

This was the smoothest car buying experience I've ever - jf13624

This was the smoothest car buying experience I've ever had, and I've bought alot of cars over the years. They listed their sale price online and stuck to it. No dealer xx add ons or questionable fees to dig through. Totally transparent. Chad Green and the rest of the staff are complete professionals. All dealers should strive to be like Genesis of Milford!

Had a good, low-pressure experience with Pablo on a used - hg33

Had a good, low-pressure experience with Pablo on a used car purchase. I observed on the test drive something that need service, he took my observation seriously, and the work performed, and it made such a significant difference in how the car drove that I decided to buy it.

Zero stars. - Meghan

Zero stars. We purchased a GV80 in 2024 and have had five significant vehicle issues requiring service in the first 11 months of ownership, and many smaller issues throughout this time. Wait times for service were extensive; the car was returned with issues unresolved; and clear vehicle issues that arose suddenly were claimed to be "operating as designed" - including the rear climate controls changing the front climate settings, and the seat belt alarm continually dinging after a passenger has exited the second or third row. I do not recommend Mirak Genesis for quality, safety, or service.

What a pleasure it was working with the sales manager Jay - AnonymousK

What a pleasure it was working with the sales manager Jay Singh at Genesis Braintree. Upfront and honest, you don't see that in the automotive world today. We were in and out within 45 minutes! Love my GV70, will be sending my family and friends over to See Jay very soon!

Worked with Odell, sales person regarding a new Genenis. - onebluemoose1

Worked with Odell, sales person regarding a new Genenis. Excellent service throughout the whole process, made me feel like a real VIP through out the whole process.

First time at Imperial and I am Impressed. Mike assisted... - jimtomwhite

First time at Imperial and I am Impressed. Mike assisted me the lease end process for my 2018 G90 Ultimate. I ended up purchasing my vehicle. The new exterior styling is the best yet, but the in stock model was a 3.3TT. I couldn't give up the luxury backs only available in the 5.0. So, then Mike and Wenderson guided me through the purchase process. It was a very nice transactional process. I look forward to going back to visit when I'm in for service.

In Nov 23 I purchased a 2024 GV80 . - ppatno22

In Nov 23 I purchased a 2024 GV80 . The sales process and communication went very easy dealing with Joe but what follows is completely unacceptable ! Approximately one month after taking delivery of the car we found out the heated drivers seat was not working . We waited four weeks for an appointment and it needed a new part to get the heated/AC seat to work again . Things were good for less than a month , when the heated seat / seat belt was on together , my wife would drive the car and when it came to a stop at a red light the car would automatically be put in park and shut down or she was in the car wash with my 1 and 2 yr old grandkids ... the car shutdown and got stuck in there . As you can see this is a HUGE safety problem . I called and the car went back to service for approx 10-12 days . They put on a technician who was not qualified to look deep into the problem , so finally they assigned the car to a qualified tech who with Don decided it needed a new starter ..WHY WOULD IT NEED A NEW STARTER AND POSSIBLY A BATTERY ? After several tests and retests the car was released back to me and all the Safety problems were fixed . Well that was the farthest from the truth , not only was the car shutting down at red lights again , it now would not start for 5-10 tries . (it would tell me the car is running or when pressing down the brake pedal and would kick back at you and not start . So at this point the car is not safe to be driven and when i got stuck in RI and tried to call service at approx 510 on a friday ... I was told Don was gone for the weekend and nobody was there to help me until Monday . With 4 plus grandkids I needed to have a safe car (genesis supposed to be that car) to drive around . As of last week I have traded in the car for a safer model to which we took thousands of dollars in loss . " We never received a response to this email from the sales manager ,service manager or two family members of family that own dealership Do your research before buying from this dealership

I went to this dealership to look at a used GV70 for - jet75028

I went to this dealership to look at a used GV70 for sale. According to Kelly Blue Book, the car was priced $2600.00 above fair market value. Upon examination, the vehicle had multiple scratches and damage to the interior door handle. I test-drove the car and liked it, and then I asked the salesperson about the price. They were unwilling to negotiate the price. They told me they would fix the scratches, and the price was final. When I told him about what I saw in the Kelly Blue Book, they told me it was inaccurate. This was the worst experience I have had at a dealership. It was a total waste of my time, and any dealership that thinks their inventory is made of gold usually isn't offering the best deals. Stay Away!!