17 Kia Dealers near 14903near 14903

Matthews has a fiendly and helpful sales team. - dannyandcrissy

Matthews has a fiendly and helpful sales team. We had a great experience buying our new car.

The service is always great and they staff are very - csortino2015

The service is always great and they staff are very friendly. Even with an appointment wait times can be longer than expected.

Cody Jenson was great loved the experience with him my - DLU5433

Cody Jenson was great loved the experience with him my experience was fast service and very friendly people

Very friendly sales team. - Jbd306

Very friendly sales team. Best deal in the area. There was a lot of cars to choose from.

April 21, 2026 1 PM Oil Change appointment on time, - BLUWATER65

April 21, 2026 1 PM Oil Change appointment on time, including Theft Detector recall update install + NYS June 02, 2026 Inspection appointment scheduling. Five Stars , mission accomplished! This is our second East Rochester Kia Sorento three year lease, having recently paid off a 5 year Kia buyout of our second three year lease.

Excellent customer service, seamless transaction. I have... - Marlee

Excellent customer service, seamless transaction. I have bought two cars from the same sales individual who is very knowledgeable. The service department is very helpful also. Linda

I've always had a great experience at the service dept. - rlwhomeatlast

I've always had a great experience at the service dept. Gina, Tony, Brittany, and mechanics all knowledgeable and keep customers well informed. I've also leased/bought vehicles from Fucillo which is now Matthews. If you're in the market for a new/pre-owned, see Steve Hibbard, sales. Great guy, easy to work with.

Corey made the buying process easy. - Satisfied Customer

Corey made the buying process easy. He met all my needs. I will refer others to him.

Not much good to say about my purchase of a $36,000 used - Richard Robins

Not much good to say about my purchase of a $36,000 used 2024 Ram 1500 Classic on Saturday December 13th. I showed up later on that Saturday interested in buying a new truck. The salesman, Ian was super aggressive, running across Route 11 to get me a minute after pulling in the lot. He works out a truck for me to test drive, during the test drive noticed the steering wheel was far off-center. I mention it and he tells me he'll have it aligned at no cost at their location. He's in a huge rush to get me gone because of some after work party. We get all the papers signed, and he rushes me to move my stuff from my car to my truck. He immediately takes my car away and I never saw him again. I noticed before even pulling out of the parking lot that the rim had a huge gouge/ dent right on the lip of the wheel, like it was curbed very hard. I called him immediately and of course he was already gone. He answers my phone call and suggests I should use my wheel package and have it repaired. Few days go by and I'm back for my alignment. While there I go across the street to find him or anybody that can help me. Two nice women helped me because Ian wasnt there. These women told me the finance manager offered to repair it for me and I thought all was good, but I was told I still need to talk Ian and that if he doesnt call me by noon the following day that I need to call him. So I call Ian and he tells me whatever I want to hear to get me off the phone. Told him I'd like to have it fixed between December 26th and January 1st. It is now the 26th and I have not heard anything and he has not responded to my text. I got my truck back and still the steering wheel was still crooked and off center (they actually implied it was road crown, just for some odd reason every road im on my steering wheel is crooked) Ian did mention during the test drive that some of the mechanics are incompetent and we laughed about it. I have since gave the truck a good look over, which is my fault for not going more indepth before sale. My brakes have felt spongy and need to be pumped to get harder and work properly. This caused me to check the brake fluid which was pretty dark. Today the 26th I paid to have an outside shop do an alignment and flush/bleed my brakes and surprise everything is better than it was. Kinda of disappointing that according to the Carfax they had this truck since October, have their own service department, and clearly never serviced it. Maybe they slapped a November inspection sticker on it and cleaned the interior. I would like my wheel fixed as I paid to fix these other things on my own, which should have been done before sale. I just kinda expect when I go to a larger dealership that sells new cars that everything would be serviced and ready to go on their used cars. I was wrong and it's on me. I don't know about the rest, but this is your stereotypical car salesman. Even though he gave me his business card and told me his cell is on there and that I can call anytime, he never wants to respond. I was told this would be covered and I shouldn't have to go to such great lengths to make contact to get this fixed. As hes selling me my truck hes trying to get a sale out of my girlfriend too, insisting on showing her brand new Kias after finding out she had just paid off her previous loan. The way this was handled won't get you more business, even though she was super interested in that Kia. He actually referred to them as a "real dealership" when telling him I was at smaller lots. This "real dealership" also put 2 new tires on the front that dont match the backs. The biggest vehicle purchase I ever made and mistakenly it happened to be at this dealer. Never trust a car salesman. I should have looked that thing over up and down. All this instead of either repairing or replacing with 150- 200$ used rim. Now you get a bad review and also lose out on the sale of a new Kia. I would not recommend buying a used car here

Bought a 2024 Toyota Camry SE from Wyatt in January great - Randy R.

Bought a 2024 Toyota Camry SE from Wyatt in January great guy and gave me a great deal and very fair with my trade-in

As a retired U. - mpress67

As a retired U.S. Army veteran who served actively for 22 years and worked a total of 30 years for the government, all I know is the importance of integrity. I've now been in the automotive industry for years! I was born and raised in Central NY, and I visit family every summer in Syracuse/Rochester. When my sister reached out to me with her desire for a new vehicle, Mr. Matt Miller is who I spoke with. Yes, he followed up after my initial inquiry, and everything was fabulous to the point of sending a document showing an interest rate of 6.14% with the specific monthly payment. When my sister went into the dealership, a better rate of 5.89% was offered, which is great! Considering the term, the savings were only around $3.00 a month, but over the said term, we're close to $300! When I asked Mr. Miller to compensate for the difference with a set of floor mats at his cost, he would not correct his mistake, which absolutely baffles me when more than $30,000 was just spent and financed through their dealership! The dealership wins, but where's the customer service, the client relation, or Mr. Miller's integrity by simply doing the right thing??? The math is easy if you know anything about the business. I know a lot of people in the area, and I WILL NOT send anyone there for business as long as the GM, Mr. Matt Miller, is in charge!!! I'm highly upset and wish that I sent my sister to another location that understands customer relationship management!

I had a very mixed experience at Blaise Alexander Kia. - malukehart

I had a very mixed experience at Blaise Alexander Kia. I initially set up a test drive online for a used 2025 CX-5, and I was impressed by how efficient the customer service was in responding to my follow-up questions prior to my visit. Unfortunately, the in-person experience didn’t match the start. My sales associate, Mike Shaffer, seemed disinterested in my needs; he didn’t ask what I was looking for in a vehicle and lacked basic knowledge about the car during the test drive. His primary focus was clearly on how "serious" I was and whether I had a trade-in. While he was upfront about taxes and fees, he repeatedly tried to add a $1,000 "fabric protection" fee, which I had to refuse twice. When it came to the price, I offered to round down the out-the-door total from $26,471 to $26,000—a modest $471 difference for a buyer ready to sign that day. Despite knowing I was already pre-approved through my credit union, they refused to budge. What bothered me most was the pressure and lack of honesty. I was told the car was heading to auction the following week to "get more money," yet the car is still sitting on their lot. The Sales Associate, Mike, also failed to show me any other inventory that might have fit my budget, showing a total lack of effort to help me find the right car. I was in the showroom for a total of 20 minutes. I ended up finding a 2025 CX-30 at another dealership for $2,500 less. I’m glad I walked away. If you're looking for a salesperson who actually cares about finding you the right vehicle rather than just pushing a quick sale with "auction" threats, you might want to look elsewhere.

In January,I needed my Kia Serento seen for a problem in - janetmae1

In January,I needed my Kia Serento seen for a problem in Utica, Ny. the local Kia did not have an opening til 2/25, over a month away. I called Burdick Kia and was able to get a service appointment within 3 day. I was dropping the car off early because a planned vacation. There was no problem with that for them. They also were able to get to the car problem earlier than planned. The service manager, Ms Harris, has been so helpful in getting me in for service. I would highly recommend Burdick Kia and the service department .Thank you again for helping me out.

Don’t honor their promise - Nohappyinpa

I bought my 2017 Kia Sportage there and was blown away by the cumstomer service and the life time oil changes and inspections. Everyone was amazing. I’ve been trying to get an oil change there for 3 months and it keeps getting canceled, the latest today. I was told all their service techs have quite and they don’t have anyone anymore. This is a horrible way to run a business. I will be calling corporate. Why promise something if you can’t deliver.

Horrible mechanics and service reps - Truth

Paid to have vehicle fixed...was told it was better.. xxx does better mean... Means it wasn't fixed.. Stay away lousy service. same problem numerous times addressed only to reoccur. Very dissatisfied wouldn't by from country club ever again

I had been emailing back and forth with Eric and Bryan - DealingWithWheels

I had been emailing back and forth with Eric and Bryan about a car. They were kind and straightforward about pricing. I couldn't ask for better service. I was unable to follow through with my deal because of my own miscalculations. I will be reaching out in the future and keeping my eye on their inventory. Thank you again, Eric Booher and Bryan Bonilla.