Lesson we learned the hard way frI'm GERRY-RAYMOND in - Rrupprecht1113
Lesson we learned the hard way frI'm GERRY-RAYMOND in Brookville Pa...
Mid-January we purchased a new 2025 1500 Ram from Gerry-Raymond in Brookville PA.
We had the truck for about a week, less than 250 miles and a fuel injector failed.
Gerry-Raymond had the truck until mid February to replace the injector and spray a bed liner (paid for at time of purchase).
The GM said "let us show you what kind of dealership we are".
The truck was returned, we had the truck for about a week and the check engine light came on (a Saturday). Called GR GM, promised Monday pick up, called Tuesday to remind them to pick it up...
They picked up the truck Tuesday, took a week to identify the problem (oil pump would not go to low pressure mode).
Replacement part is obsolete in the Ram system.
April 1st GR took back the loaner vehicle and the GM would not take our calls, threaten to come with State Police if we didn't give up the loaner.
It's currently April 14, no loaner, no truck, no call, no repair....
We bought new to not have these problems...
BUYER BEWARE, AVOID GERRY-RAYMOND IN BROOKVILLE PA, and Ram launches new platforms with obsolete parts...
Truck is less than 500 mikes, RAM customer service will not do an exchange...
After the sale they WILL forget who you are....
May 19, finally heard from the dealer, repairs just completed after 76 days, during the verbal exchange, John Whiley the GM, attacks the wife for the review they earned and then hung up on me....
Avoid this dealership at all costs...
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