12 Ford Dealers near 37887near 37887

30 thousand mile service. - htrent77

30 thousand mile service. Completed in a timely fashion. The service writer kept me fully informed about the process, including showing me the aircleaner, which we replaced. I Shall return.

We had a very good experience. - lindajomckim

We had a very good experience. Deb was a great help in choosing a vehicle.

I do not leave reviews lightly, and I do not take vehicle - Shauna Hines

I do not leave reviews lightly, and I do not take vehicle repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowledge. I would gladly pay more for truly great service, but with East Tennessee Ford, I did not have to. I do not regret my choice and feel that it was money well spent. The Service Department at East Tennessee Ford exceeded every expectation we had. Thomas Williams, our Service Advisor, was outstanding. He was honest, reliable, and truly professional from start to finish. Melissa in the Warranty Department went to bat for us against one of the worst service contracts out there, Endurance, which was not purchased from this dealership, and for good reason. She fought hard to make sure we were taken care of, and that kind of advocacy is rare. Service Manager Doug clearly runs a top notch operation, and Jimmy made the pickup process smooth and easy. Every technician involved deserves recognition as well. Our 14 year old Focus now drives like it is brand new. The turnaround time was incredible. The vehicle was fully diagnosed in just one day, despite needing three major repairs, tires, and several overdue critical maintenance services. Even more impressive, the cost was very reasonable and comparable to independent shops, while still providing true dealership level expertise and service without the typical markup. As a woman with extensive professional experience in the automotive industry, both in dealership service departments and at the corporate level for a major manufacturer, I can confidently say this. I was treated with respect, communicated with clearly, and never once talked down to or dismissed. That alone sets this team apart from many others. This was our first time with this dealership, but we are far from new to working with service departments, and this was without question one of the best experiences we have ever had. I am more than willing to put my personal and professional reputation behind recommending this service department to anyone. They have earned a customer for life.

Tyler kept me updated and was very proactive in getting - beefers47

Tyler kept me updated and was very proactive in getting parts and ensuring my vehicle was ready when I arrived.

I purchased a used 2025 Ford Maverick and traded my 2024 - tomllamas

I purchased a used 2025 Ford Maverick and traded my 2024 Ram. Before agreeing to a final purchase, I paid $188 to Christian Brothers Automotive to do a thorough pre sale inspection. The Maverick was everything that it was advertised and the "out the door" price was the best I was offered after shopping for quite some time. Kudos to Brandon Goode for his no pressure approach and his knowledge of the product. I recommend Brandon and Ted Russell dealership without reservation

Mechanic did a great job checking my rear brakes. - ducatileoni1

Mechanic did a great job checking my rear brakes. told me they were fine for now but keep and eye.

Very polite and professional will use this dealer for all - hstra59

Very polite and professional will use this dealer for all my needs for my f150 truck

I just want to start by saying I've never been so - mason

I just want to start by saying I've never been so disrespected before. I've been to ted Russell multiple times same story. The first time a salesman named dauntay with a goofy man bun "helped" us. It was borderline harassment, told him multiple times was looking for a truck. He still insited on looking at anything but a truck. Its like he was activly trying to not sell a vehicle. Then the second time was recently with my family. The salesman that was helping us did very well no problem. When my family was dealing with him I heard another salesman named jeffrey f. Verbally making comments about my family then laughing to the front desk.

We had a wonderful experience - Debra Morgan

Everyone was very helpful and very courteous 'sales man was very knowledgeable he helped us pick out a beautiful van we love it Brandon Walker even bought our dinner just want to say thank you to Brandon forgiving us such a great experience in buying a van thank you Brandon Walker

I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo

I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry Duncan Ford, will be the place, I get my cars serviced, from now on. Larry Brown