I specifically told the service department that I - shapoorsarhadi1984
I specifically told the service department that I believed my axle had a problem and asked them to inspect and address it. I paid the diagnostic fee as well. Later, I received a call saying my vehicle was ready. About two hours later, I returned with my wife and child and turned in the loaner vehicle. I specifically asked if the axle had been repaired. After checking, I was told it had not been done. When I asked why, the person handling my service apologized and told me he had been at a doctor’s appointment and had forgotten about it. I was then told the work would take approximately another three hours. This was very disappointing because the axle was one of the main concerns I had clearly reported from the beginning. I hope Toyota of Renton improves its communication and follow-through with customers
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