AJ Alshati | Page 3

AJ was very knowledgeable and courteous. This is my first car purchase and he explained everything to me with patience and understanding as English is my second language - even threw in some This is my first car purchase and he explained everything to me with patience and understanding as English is my second language - even threw in some Spanish words in our interaction! He explained the different levels of vehicles that helped me decide the best vehicle for me. Thank you AJ for all of your help! More

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We didn’t appreciate our time being wasted. Last minute warranty pitch was aggravating too. Last minute warranty pitch was aggravating too. More

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Getting a call to swap a lease is always interesting; having the dealer follow through with the agreement to keep the payments the same is awesome. Suntrup made the process quick and easy (pro-tip: do th having the dealer follow through with the agreement to keep the payments the same is awesome. Suntrup made the process quick and easy (pro-tip: do the credit app online and get approved before agreeing to go in) and the team knows their stuff. We had a great experience with AJ and he's the reason for the 5 star rating. His communication and problem solving skills are excellent and I look forward to working with him in the future. More

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I sat at Napleton Hyundai with two toddlers for three hours trying to lease an Ioniq 5 and got nowhere trying to get a reasonable lease. I drove across the street to Bommarito VW and saw the ID4. After r hours trying to lease an Ioniq 5 and got nowhere trying to get a reasonable lease. I drove across the street to Bommarito VW and saw the ID4. After reading about it and seeing the lease options I signed up to be contacted by a local dealer and got a text message from AJ within minutes. He sent me some quotes by text and that got me in the door. Went the next day and within 30 minutes I had seen all my options and gave him a down payment. There were no ID4s like I wanted in St. Louis and so they did a dealer trade, and I had my car the next week. The lease is a third of what Napleton wanted to charge and we have great credit. I signed a three-year lease and I really do think I will stay with VW going forward. I love the car and going all electric was a great decision for my family. AJ has been the most efficient salesperson I have ever worked with buying or leasing a car. He tolerated my curious two-year-old and gave her toys to keep her entertained. I am so thankful AJ responded to my inquiry and helped me get the car I need for my growing family. Thank you, AJ! More

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AJ was very personable and made the purchasing process easy. We enjoyed working with AJ and would recommend him to others in the future! easy. We enjoyed working with AJ and would recommend him to others in the future! More

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Aj was nothing short of a disaster, when negotiations were made for my trade in they told me it was totally unreasonable and offered me almost 10k less. After a circus of back and forth we were able to m were made for my trade in they told me it was totally unreasonable and offered me almost 10k less. After a circus of back and forth we were able to make a deal. We purchased a car and when we got home we noticed the rim had a scuff on it after the car was driven 5 hours to the dealer . I was told that there were no curbs on that drive or around the dealership that could have caused it and that the car was Inspected by multiple people and it definitely wasn’t their fault . I have a live feed on my cars in my garage I can assure you that the scuff wasn’t from me. When I called to have them fix it he told me it was more realistic that someone else scuffed it since there are videos of people scratching teslas and throwing cheese on windshields on the internet. He then condescendingly told me that it looked like adhesive that wasn’t wiped off ( even though multiple people hand washed and inspected it ) when I asked if it didn’t wipe off then what? He told me I can use my warranty to fix it. I said well I guess as soon as you sell me a car you don’t accept any responsibility for anything . He tried to tell me that the car I traded in had a scratch on the rear bumper and I probably didn’t notice it because it was in the clear coat ( the car is protected by cilajet ) which was a lie he asked if I should pay for that to be fixed even after they insulted me with the trade offers. I told him I would like to see pictures of the scratch ( since I know for a fact he was lying ) he told me he would absolutely send me those pictures and never did. It’s funny now because all the points I brought up on why I should get more on trade they are advertising to make the fact that they are selling my trade for more than I paid for it brand new seem like a good deal . On top of that my paperwork for my trade wasn’t filed properly so I wasn’t able to utilize my tax credit for sales tax and that cost me an extra 2000$ , overall it’s people like aj that give car salesmen a terrible name and I will never ever purchase a car from suntrup vw again. More

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I purchased my Tiguan used, private party. And I had some questions on it so I came into Suntrup VW. AJ was able to quickly answer all my questions and was very patient with me. I will be comi And I had some questions on it so I came into Suntrup VW. AJ was able to quickly answer all my questions and was very patient with me. I will be coming here for service in the future and will work with AJ if I ever decide to get a new Volkswagen More

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After the sale was completed, I feel ABANDONED! Can’t get a call back from Finance to discuss due date modification after reaching out on multiple occasions! Poor (NO) customer service follow-up Can’t get a call back from Finance to discuss due date modification after reaching out on multiple occasions! Poor (NO) customer service follow-up after the sale. Still not sure why I had to make the first payment on the date of signing, as SUNTRUP made the first payment on my previous 2021 Atlas lease. That accommodation was not ever offered to me! Signed, an unsatisfied customer. More

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Exceptional Customer Service and Customer Support very Accommodating Customer Satisfaction with meeting my requirements and expectations and Lastly making sure I am satisfied with my purchase and My Exper Accommodating Customer Satisfaction with meeting my requirements and expectations and Lastly making sure I am satisfied with my purchase and My Experience with this Dealership over the years has been greatly appreciated More

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Working with AJ was wonderful. He was respectful, listened to my needs, presented us with a fantastic and easy deal, and most importantly, he was respectful. I highly recommend AJ' He was respectful, listened to my needs, presented us with a fantastic and easy deal, and most importantly, he was respectful. I highly recommend AJ's expertise. More

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