AJ McMillen | Page 7

Came in on Wednesday first thing in the AM because my coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well. They provided me recommended services and I have an appointment for July 31, 2026. I love Koons. I will stick my Koons, between Larry Bond and AJ McMillen (my backup) service techs, I will continue to patronize Koons Volvo of White Marsh. I am looking to purchase my next Volvo from Koons as well. Thank you, guys. More

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Their service department could use an overhaul. The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? Th The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? The next thing is that they dont diagnose anything until they tell you what they THINK* is wrong, and you sign an estimate guaranteeing you'll pay the amount they THINK* it will cost. Also, you'll most likely have to pay to re-program the car before they can do anything. They have never, ever confirmed if my parts are covered by the warranty beforehand (which i get it, it depends on why the part is faulty), but the issue is that every question you ask them, they always say they dont know. Expect that if your car needs to stay overnight, there will be communication before everyone leaves for the day. Lastly, if you're a woman, just have your husband call and deal with them, because if its a woman speaking to them, nothing is covered under the warranty, but if a man calls, parts are magically covered. More

by allyschubbe Verified Customer Verified Customer

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I appreciate the transparency and kindness of the staff. In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! More

by Dr. S Verified Customer Verified Customer

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Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More

by larry518 Verified Customer Verified Customer

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everyone was very professional and courteous my wait time was acceptable overall a good experience time was acceptable overall a good experience More

by moledvm Verified Customer Verified Customer

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A.J. is very professional. He cares about the customer experience. I was extremely satisfied with my service appointment. experience. I was extremely satisfied with my service appointment. More

by MARTIN.LISA Verified Customer Verified Customer

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I had a terrific experience with all that I had the pleasure of dealing with at Koons. They kept there word! pleasure of dealing with at Koons. They kept there word! More

by Joseph1234 Verified Customer Verified Customer

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I was very pleased with service I received. The service representative was very knowledgeable and educated me on the issue that was repaired. The service representative was very knowledgeable and educated me on the issue that was repaired. More

by c_rpayne Verified Customer Verified Customer

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Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. More

by Thanks Verified Customer Verified Customer

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My sales person was very helpful and the sales manager was very supportive. I felt the finance manager could have done more was very supportive. I felt the finance manager could have done more More

by brownisking1977 Verified Customer Verified Customer

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