AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 6

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of AJ McMillen

July 31, 2026

Dealership Rating
Employee Rating

Alan was not my service rep. AJ and both were polite and efficient. They were attentive in everyway. More

by drmcwilliams7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting AJ and Alan’s attentive and efficient care for your Volvo S60. We’re glad they made your service visit seamless. We appreciate your five-star rating and look forward to serving you again.

July 29, 2026

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Used dealer concierge service - it was great! Will most definitely use this option again when my XC90 requires dealer service. More

by Barry G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen , Stephen Reider

Jul 29, 2026

Koons Volvo Cars White Marsh responded

It’s great to know our concierge service provided the convenience you needed. We look forward to assisting with your Volvo XC90’s next service.

July 28, 2026

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Joey went above and beyond! Happily answered all my questions and made sure I felt confident with the answers. I know that when I have Joey as my service manager I am in good ha More

by parrotts4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joey Malizia

Jul 28, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear that Joey answered all your questions and helped you feel confident about your Volvo XC40 service. Your trust means a lot to Joey and our team. We look forward to assisting you again.

July 23, 2026

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Using Koons Volvo Sales and Service since 2007! Always received great service and their service staff are professional, courteous, knowledgeable and service and I absolutely love and appreciate the More

by gpabee
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, Larry Bond , Dan Moore

Jul 23, 2026

Koons Volvo Cars White Marsh responded

Your loyalty since 2007 with your Volvo XC60 means a lot to us. We’re glad Alan and our service team continue to deliver courteous, knowledgeable support and that the concierge service has been convenient. We look forward to caring for your vehicle again soon.

July 21, 2026

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Exceptional service, thorough multi point inspection. My service writer was awesome, and was able to put my mind at ease after I hit a pothole. (No damage). Amazing service. More

by harlankrajci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

Koons Volvo Cars White Marsh responded

Delighted to hear the multi point inspection put your mind at ease after that pothole encounter. Aj and our team aim to keep your Audi running smoothly and safe. We’re glad there was no damage and appreciate your feedback.

July 20, 2026

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The addition of video recordings provided by the servicing technician and explaining the servicing needed is a welcome step. More

by kaushal.asrani
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia , Dan Moore

Jul 20, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear the technician’s video recordings for your Volvo S80 helped clarify the service requirements. We appreciate the five-star rating and look forward to your next visit.

July 10, 2026

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Employee Rating

Amazing service tech Larry and Koons Volvo always dos the right thing. Would highly recommend More

by jason.lieberman85
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

Jul 10, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience and for recommending us. We’re glad Larry took great care of your Volvo S60 and that everything went smoothly. We look forward to helping you again.

July 09, 2026

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Employee Rating

No reply from koons still. Already submitted a customer care request and received Volvo Customer Care ID 07138802. More

by mqi8
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Alan Mcmillen

Jul 09, 2026

Koons Volvo Cars White Marsh responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind reaching out to us, we would love to address your concerns. Thank you for your time. Sincerely, Sharon Biscotti Guest Relations (410) 363-3333 Ext:25214

July 09, 2026

Dealership Rating
Employee Rating

AJ McMillen is excellent to work with! He is very knowledgeable and detail oriented. You can tell he is passionate about cars & enjoys helping others. I have visited this dealership twice More

by Fredgoldingre
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 09, 2026

Koons Volvo Cars White Marsh responded

We appreciate you highlighting Aj’s expertise and passion for cars. It’s great to know your service appointments for the Volvo V60 Cross Country have been positive and that our team has made you feel welcome. We look forward to continuing to care for your vehicle.

July 06, 2026

Dealership Rating
Employee Rating

Have used this wonderful dealership for service on my 20+ year old 80. They have always been helpful, informative and kind. As the car is still going fine it speaks to the excellence of the service departm More

by UPGUNST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Jul 06, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team has kept your Volvo S80 running smoothly with friendly, informative service. We’re glad the on-time concierge pickup and delivery added extra convenience. Thank you for trusting us with your car’s care!

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