AJ McMillen

I was disappointed in the eval-uation on my car as I feel I was targeted for my age and gender. One of the 4 suggested “necessary “ services was my battery’s critical stage and needed to be replaced. I knew I was targeted for my age and gender. One of the 4 suggested “necessary “ services was my battery’s critical stage and needed to be replaced. I knew a new battery had been installed as a Christmas gift from my grandson in December. In addition to battery , it was suggested my brake pads were low and I needed 2 new tires which would have increased my bill by around $1,000. I came to Koons because I was hoping to receive treatment beneficial to an 80 year old widow on limited income - I now have to reevaluate that decision. More

by nanmac23 Verified Customer Verified Customer

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The Service Manager was great in person. I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at b I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at best. If there was both a better sales and service department closer to Baltimore, I would go there. More

by PHYLLIS CHISM Verified Customer Verified Customer

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I appreciate White Marsh service department seeing me on an urgent basis, had oil leaking since last oil change at Hunt Valley an urgent basis, had oil leaking since last oil change at Hunt Valley More

by deborahwalker25 Verified Customer Verified Customer

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Easy to work with. Kept me informed and the were timely. Meaning they showed up in time and got me car back to me same day. Kept me informed and the were timely. Meaning they showed up in time and got me car back to me same day. More

by arandall03 Verified Customer Verified Customer

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Great job, very helpful and communicative. Really appreciated the loaner car service it made things so convenient. Really appreciated the loaner car service it made things so convenient. More

by aliciamarhefka Verified Customer Verified Customer

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Joey Malizia provided outstanding service. He was very professional amd honest. The entire service department have made me a totally satisfied customer. The concierge department continue to pr He was very professional amd honest. The entire service department have made me a totally satisfied customer. The concierge department continue to provide excellent service as well. More

by psymonette Verified Customer Verified Customer

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Alan Brian and me very good Customer Service. He was able to accommodate me one day earlier than my appointment. I shall definitely come back. He was able to accommodate me one day earlier than my appointment. I shall definitely come back. More

by saroshdastur02 Verified Customer Verified Customer

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They keep me informed about future concerns while taking care of current needs in a professional manner. care of current needs in a professional manner. More

by dsdaiger417 Verified Customer Verified Customer

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Larry in service was kind, prossional and charismatic. I was not impressed with recommending a $400 fuel injection cleaning with such low mileage. Oil change, tire rotation seem reasonable at this point. I was not impressed with recommending a $400 fuel injection cleaning with such low mileage. Oil change, tire rotation seem reasonable at this point. More

by hagenpi Verified Customer Verified Customer

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My car is a lemon. I waited 7 weeks for a battery. Then I had a incident when the car came to a halt on the fast lane of I 83 S and the problem was in the battery. The I waited 7 weeks for a battery. Then I had a incident when the car came to a halt on the fast lane of I 83 S and the problem was in the battery. Then one day my radio stopped working and finally the GPS STOPPED working correctly but I don’t have the strength to get it fixed. This is a 2022 Recharge Plug In x60. Buyers beware. More

by INASINGER Verified Customer Verified Customer

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