AZ Ehteshami | Page 4

9/4/20 -My husband bought me a 2019 ES300h for my birthday. AZ was friendly throughout the process, Juanito was helpful during the delivery, and Finance was direct, straight forward, no time wasted. birthday. AZ was friendly throughout the process, Juanito was helpful during the delivery, and Finance was direct, straight forward, no time wasted. BUT for some reason the team was very FORGETFUL! Prior to the delivery my husband asked AZ to touch up the bottom of the bumpers, and if she was unable to do so then please provide him with the touch up paint so he could do it himself-that didn't happen. Also my husband had to remind them 4 times about the missing valve cap on the back tire, still was not replaced at the delivery, Juanito had to run down to the garage to get a valve cap at the very last minute. Then the 2nd key was not given to us at the delivery and the sales manager told us he will EXPRESS the key to our house - didn't happen. We had to reach out to both AZ and Juanito for key status, then key was shipped on 9/10/20, arrived at the house on 9/11/20. The day we bought the car, 9/4/20, we also ordered a set of weather mats from Parts, we were told the mats should deliver to our house shortly, didn't happen either. We called parts on 9/16/20, come to find out the mats were never shipped, so Lexus finally shipped out the mats on 9/16/20 and they arrived at our house the next day. We just can't imagine if we didn't follow up with Lexus, we would be forever waiting and waiting. Although the team was very friendly but the follow up skills was lacking. We bought from Tustin before and their service and delivery was flawless. we didn't expect we had to make so much effort during and after the purchase. More

by SUETA16 Verified Customer Verified Customer

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Great price, And customer support, purchase and helped with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks More

by SAMARSAMITZ Verified Customer Verified Customer

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Fredi is one of the least professional car sales people I have ever interacted with. She is dishonest behind her false “friendly” smile and inauthentic in the worst of ways. Thank you to AZ for helping save have ever interacted with. She is dishonest behind her false “friendly” smile and inauthentic in the worst of ways. Thank you to AZ for helping save the sale and being so professional and patient and kind. Lexus BH is lucky to have you! Note: Michael Shin is arrogant and unprofessional. Do not go to him or Fredi. Two of the same kind. More

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NEED HELP NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO N NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO NO NO NO NO. I CALL THE LEXUS COOPERATION ON 07/07/2020 TOLD ABOUT THE PROBLEM THE ANSWER WAS YES YES YES . YOU WASTED MY TIME AND TIME IS MONEY , BE FAIR WITH ALLLLLLLLLLLLLLLLLLLLLLL YOUR CUSTOMERSSSSSSSSSSSSSSSSSSSS TY TY TY . More

by 6106RA Verified Customer Verified Customer

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Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here. Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here. More

by CORMOORE1123 Verified Customer Verified Customer

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Car buying experience I thought the gentleman who helped us test drive the car was very professional and great to work with. The lady I spoke with on the phone, AZ told us I thought the gentleman who helped us test drive the car was very professional and great to work with. The lady I spoke with on the phone, AZ told us the car was ready for us to test drive because we were driving a long way. However when we arrived she failed to call us to tell us it was already sold. This really made me mad because when we arrived I spoke with her again and she failed to tell me what happened personally. We never met her. Otherwise, the car buying at your dealership was good. More

by ROSECHARTIER Verified Customer Verified Customer

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I would have given a 5 star but I felt some discrimination when I was trying to ask an associate a question. I brought it up to the sales associate but I felt it was swept under the rug. I wi discrimination when I was trying to ask an associate a question. I brought it up to the sales associate but I felt it was swept under the rug. I wish I knew her name. I wish I could give AZ 5 stars but she just greater us and handed us over to Michael to help us out. Michael was very pleasant and courteous. I give him 5 stars More

by MZLUPITA11KP Verified Customer Verified Customer

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Michael was able to step up and make a sale when a regular sales Associate was a little arrogant. Good job Michael! Real asset to the dealership!! regular sales Associate was a little arrogant. Good job Michael! Real asset to the dealership!! More

by CAVRFM Verified Customer Verified Customer

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Friendly staff and helpful in my car buying experience. Complimentary water, coffee and light snacks. Valet parking and limited street parking. Beware of street construction on Wilshire Blvd. Complimentary water, coffee and light snacks. Valet parking and limited street parking. Beware of street construction on Wilshire Blvd. More

by DMYOUNG483 Verified Customer Verified Customer

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Started the process speaking with AZ(?) on the phone. We agreed to drive down although it was already min afternoon. She said she’d send the car right then to get cleaned up. We arrived about 2 hours late agreed to drive down although it was already min afternoon. She said she’d send the car right then to get cleaned up. We arrived about 2 hours later. She was gone but Jimmy helped us. Test drive was fine. I didn’t enjoy your no negotiation strategy. Where is the fun in that. But we felt the price was good for us. The finance fellow was good, making the process quick. And you “driver” (young man) was exceptional. He waited with us an extra 40 minutes as we waited for the car to return from being washed down the street. Very pleasant and also knowledgeable about the RX350 as he walked us through many of the features after we got the car. So overall very good, except the car should have been washed and cleaned up before we got there. In-N-Out was almost closed be the time we got to Valencia. We would definitely consider your store when looking for our next Lexus. More

by TAB4591 Verified Customer Verified Customer

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