Very nice very nice facility.
Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly.
Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly.
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by Rdyashinsky
Sep 05, 2023 -
Suburban Ford of Waterford responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 06, 2023 -
Suburban Ford of Waterford responded
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Fast and friendly service and good location make it a
perfect choice for me that I would recommend to others.
perfect choice for me that I would recommend to others.
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by otgj
Service Price Transparency
Sep 03, 2023 -
Suburban Ford of Waterford responded
Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brien Martin has answered all of my questions and taken
care that I understood what happened with my tire. He is an asset to your team.
care that I understood what happened with my tire. He is an asset to your team.
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by penglen3
Other Employees Tagged:
Brien Martin
, Not sure who worked on the car. Good job!
Sep 03, 2023 -
Suburban Ford of Waterford responded
Hi, we're happy to hear you had such a positive experience with Brien! Please let us know if there is ever anything else we can do for you! Safe travels!
Sep 03, 2023 -
Suburban Ford of Waterford responded
Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
I had purchased the 3-pack oil service previously from
Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off t
Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off the vehicle received a text stating the service had already been completed and the vehicle was ready for pick up. Very easy and no complaints.
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by T-Sto64
Service Price Transparency
Jul 28, 2023 -
Suburban Ford of Waterford responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jul 28, 2023 -
Suburban Ford of Waterford responded
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Service is great got an oil change nice and quick would
recommend to more people. Thanks
recommend to more people. Thanks
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by Mustang
Service Price Transparency
Jul 17, 2023 -
Suburban Ford of Waterford responded
Hi Mustang, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
To Whom it may concern:
I wanted to mention to your
staff at Suburban Ford that they went above and beyond their normal routine, and to
Let them get some recognition for what they did to a very unu
staff at Suburban Ford that they went above and beyond their normal routine, and to
Let them get some recognition for what they did to a very unusual event that happened yesterday.
Let me tell you in a short story. I was driving my youngest to summer school in the AM, and we felt that we hit a bird in the road, as we saw
feathers flying. After a half day of school, I went to pick up my youngest, and in the parking lot, a few
people noticed something still in the grill of the Ford Explorer. We looked, and noticed a baby Morning Dove still
alive and was trying to get out but to no avail.
I thought of just trying to see if Suburban can do anything to help. After driving in the service area,
the employees (Pictured attached) came to see and couldn't believe their eyes. They asked a few people and we had about a
dozen people looking at the situation. One of the mechanics named Ron, came over and tried for about 5 minutes, and was able
to free the dove from the lower grill, and it took off flying despite it being hurt, and my family was so relieved.
I know this had a moment in there busy day, and Iam so glad it broke up their routine of servicing the cars and trucks.
If you can just acknowledge to them the wonderful staff you have, especially Ron for going above and beyond his job.
Respect with Gratitude
Michael Nolan,
Michaeln22000@yahoo.com
248-830-1450
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Ford service dept.
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by Michaeln2v
Jul 17, 2023 -
Suburban Ford of Waterford responded
Hello, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. We are always more than happy to assist you if anything else comes up. Take care!
I took my truck in for 7000 mile service (oil change &
filters) I was there at 7:00am and out before 8:00am excellent job & also the attendant that wrote the truck up for service was also excellent Thank
filters) I was there at 7:00am and out before 8:00am excellent job & also the attendant that wrote the truck up for service was also excellent Thanks👍
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by timothy.moore.4@att.net
Service Price Transparency
Jul 14, 2023 -
Suburban Ford of Waterford responded
Hi, we appreciate your feedback! Safe travels!
Jul 14, 2023 -
timothy.moore.4@att.net responded
Thanks
Jul 14, 2023 -
Suburban Ford of Waterford responded
Hi Timothy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The customer service was wonderful.
Work was completed quickly and they washed my truck! I am a very satisfied customer.
Work was completed quickly and they washed my truck! I am a very satisfied customer.
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by TraceyM
Service Price Transparency
Jun 24, 2023 -
Suburban Ford of Waterford responded
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
The dealership did an excellent job, working on my
vehicle in a timely manner and I was completely satisfied.
vehicle in a timely manner and I was completely satisfied.
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by Me
Service Price Transparency
Other Employees Tagged:
Jailen Gills
Jun 19, 2023 -
Suburban Ford of Waterford responded
Hi, we're pleased to hear everything was completed to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!
Jun 19, 2023 -
Suburban Ford of Waterford responded
Hi, thank you so much for your positive comments about Suburban Ford of Waterford! If you have any further questions, please give us a call. We're always happy to help!
Fast and concise.
Very friendly advisor and knew everything about the service. I would recommend her.
Very friendly advisor and knew everything about the service. I would recommend her.
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by campg53
Service Price Transparency
Jun 05, 2023 -
Suburban Ford of Waterford responded
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!