Aaren Bates
Aaren Bates at Suburban Ford of Waterford
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Aaren Bates | Page 2

Quick Lane Advisor

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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4.8
17 Reviews
4.8

17 Reviews

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17 Reviews of Aaren Bates

May 25, 2023

Dealership Rating
Employee Rating

Aaren was very helpful and a pleasure to work with. My vehicle was ready before the expected time. More

by rsecord1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2023

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2023

Dealership Rating
Employee Rating

Helpful efficient customer focused inquiry regarding upcoming service. Similar on arrival at Surburban Waterford. Timescale for service as indicated More

by esme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Suburban Ford of Waterford responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

May 15, 2023

Suburban Ford of Waterford responded

Hi Esme, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

May 09, 2023

Dealership Rating
Employee Rating

Very warm greeting very easy and simple check-in. Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter o More

by sjparent
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2023

Suburban Ford of Waterford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

May 12, 2023

Suburban Ford of Waterford responded

Hi Sjparent, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

sjparent responded

Very warm greeting very easy and simple check-in. Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter or engine air filter but thank you for doing so they were extremely dirty I was overlooking the potential for maintenance on those items my Ford service department caught it and upon approval repaired it. Thank you for the detailed inspection.

May 03, 2023

Dealership Rating
Employee Rating

The tech was patient, clear with her explanation and and very positive. It was a good positive experience. More

by gorhamhrc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kobak

May 05, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 06, 2023

gorhamhrc responded

Your staff truly earned my response, keep up the training & the good work.

April 28, 2023

Dealership Rating
Employee Rating

I brought my motorhome in for an oil change a couple of days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of o More

by robertstockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 999-7121 and we will do our best to make this better. We hope to hear from you soon.

April 24, 2023

Dealership Rating
Employee Rating

Great service. Dropped my truck for oil change and tire rotation and back to me in less than hour More

by Bbecks
Purchase Time
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

April 21, 2023

Dealership Rating
Employee Rating

Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped More

by Tstone220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hi, thank you for leaving such a great review and high star rating. At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

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