Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness | Page 10

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
161 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

3 yrs, 3 mos

4.9

161 Reviews

Write a Review

161 Reviews of Aaron Forness

July 04, 2025

Dealership Rating
Employee Rating

Your prices are ridiculous. I saved $1,300 by placing one phone call to my local shop. I got the same OEM products and service. More

by 1MORE2GO
Service Price Transparency
Service Communication
Recommend Dealer
No
Sep 05, 2025

Randy Marion Subaru responded

We are sorry to hear your experience with us was not a positive one. Your information has been forwarded to the manager for further review!

July 03, 2025

Dealership Rating
Employee Rating

I was impressed with the video of my service. Everyone was very accommodating and me thanks to the service tech for the video. Great job guys! Thanks. More

by roziersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 30, 2025

Dealership Rating
Employee Rating

Great job, excellent communication. Service advisor Jessica did a great job keeping us updated. Definitely great service More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 28, 2025

Dealership Rating
Employee Rating

The dealer ship itself is great. Service department leaves a lot to be desired. I step out of my car and the 2 salespeople were talking about up sale bonuses. Then they bring me a li More

by phapes76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2025

Randy Marion Subaru responded

We are sorry to hear your experience with us was not a positive one. Your information has been forwarded to the manager for further review!

Jun 28, 2025

Randy Marion Subaru responded

Good afternoon, My name is Tim Lawson and I am the service manager here at the store. I would like to discuss with you further in hopes of gathering a little bit more information about your visit and the concerns you stated in your review. I have reviewed your invoice and the video inspection taken by the technician and shared with you. Please call me direct at 704-746-0375 so that I can assist. Thank you, Tim.

June 24, 2025

Dealership Rating
Employee Rating

Excellence experience, quality staff, fair prices - what more could I ask for. Thank you for taking care of us. More

by kurtmechling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 20, 2025

Dealership Rating
Employee Rating

Love the video you sent of the inspection of my car while I was waiting for it in your well appointed waiting room More

by martierector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 18, 2025

Dealership Rating
Employee Rating

Dealership service center dept. believe interested in customer satisfaction which is crucial for a business to prosper especially in this present economic climate. A few glitches i More

by carobet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jessica Matos, Jacob McMillen , Tim Lawson excellent Service Manager

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 16, 2025

Dealership Rating
Employee Rating

Very quick and professional service. I would recommend them, I was impressed by the service and explanation of the service that was done in my Subaru. More

by marcoher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 15, 2025

Dealership Rating
Employee Rating

We always have a great experience here! The staff is very friendly and accommodating especially since we had to bring our two kiddos with us. lol change and tire rotation was very quick! More

by AUBREYGRACE1142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 14, 2025

Dealership Rating
Employee Rating

Aaron was very knowledgeable and professional when I brought my car in to be serviced and to have the console looked at. More

by Jetta7654321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

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