Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
151 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

3 yrs, 1 mo

4.9

151 Reviews

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151 Reviews of Aaron Forness

March 15, 2026

Dealership Rating
Employee Rating

Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

March 14, 2026

Dealership Rating
Employee Rating

Aaron took great care of me! ! He was both courteous and efficient. He and the service department analyzed and corrected the problem and had me on my way in no time! More

by billxspeight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen , Joe (service technician)

Mar 14, 2026

Randy Marion Subaru responded

It’s great to hear Aaron and our service department diagnosed and corrected the issue on your Subaru Crosstrek so efficiently. We’re pleased to have you back behind the wheel promptly. Thank you for sharing your experience, and we look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Aaron, in the service department, is pleasant, communicates well and goes above and beyond to provide exceptional customer service. More

by LIZ_GROFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

It’s great to hear Aaron went above and beyond with clear communication while servicing your Subaru Outback. Thank you for sharing your experience in our service department. We look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Very friendly and great service. Short wait time. Very clean dealership. Aaron is super friendly. More

by kikajohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you so much for the positive review! We hope to see you again soon! Thank you for picking Randy Marion Subaru.

March 13, 2026

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Employee Rating

As usual the folks in the service department are terrific to work with - friendly, knowledgeable, efficient, good listeners. Particularly impressed that they keep you informed with regular updates as to how More

by SANDYROBINSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you for recognizing our service team’s friendly, knowledgeable, and efficient work on your Subaru Outback. We’ll share your praise with Jessica for arranging the at-home pickup and drop-off. It’s great to know our updates kept you informed throughout the process.

March 11, 2026

Dealership Rating
Employee Rating

Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

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Employee Rating

I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 07, 2026

Dealership Rating
Employee Rating

I, can't say enough about the staff from pre to post purchase of my vehicle, Josh, Brian, Christiana, Ashton and the service person. All were very accommodating, professional and courteous and in a com More

by richardmusetti15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashton Loyd , Christiana, Josh, Brian, Aaron

Mar 07, 2026

Randy Marion Subaru responded

It’s wonderful to know that Ashton and our team provided a seamless, pressure-free experience from purchase through service. We’re thrilled your Subaru Forester is living up to expectations. Thanks for taking the time to share your feedback.

March 05, 2026

Dealership Rating
Employee Rating

Adam my service technician was great. He informed me that I missed some maintenance items at my last appt. The low rating is given due to I purchased 3yr/36k maintenance contract which s More

by Lisa C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2026

Randy Marion Subaru responded

Lisa, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please contact our Service Manager, Tim Lawson directly at 704-746-0375 or let us know the best way to contact you and we will reach out.

Mar 07, 2026

Randy Marion Subaru responded

Lisa, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 03, 2026

Dealership Rating
Employee Rating

I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

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