Aaron Hill | Page 32

Got the Runaround I have mixed feelings about Paramount Kia of Asheville. It all started when I applied for credit at the Kia website. They turned me down so imagine my I have mixed feelings about Paramount Kia of Asheville. It all started when I applied for credit at the Kia website. They turned me down so imagine my surprise when Paramount Kia called the next day. I was instructed to fill out another credit report at their website. I did just that and a few hours later I got a phone call from Anthony Parton. He said I had been preapproved by Kia Credit, and all I need to do was come in and talk to him. I made an appointment to see him the very same day. I took my father with me because he knows more about how to handle car dealers. As we set for an hour or so it became clear I was not going to qualify for a new car based on my low income. But Anthony reassured me I still could get a car financed for around $10,000 to $11,000. They had one in that price range I was interested it. It was a Toyota Yaris, but unfortunately it was located at their other location on Tunnel Rd. He said he could have it delivered the next day if I wanted to make an appointment. I told him I would have to think about it and would let him know. Several days later I made up my mind and decided to purchase the Yaris. I called Anthony and discussed about bringing it over to his location so I could test drive it. He said he would give me a call and let me know. After waiting several hours I gave up and decided to call him. When I spoke with him I was sad to learn the car had just been sold. I decided to ask him about another Toyota they had listed for sale. He told me it was out of my price range and I would need a cosigner. After getting off the phone with Anthony I called my father and asked if he would sign for me, and he reluctantly agreed. So I made another appointment with Anthony at 5pm that night. I test drove the car and loved it. I however failed to make sure everything was in good working order. When they said it was a Gold Star and went through a lengthy inspection I didn't think I had to. I was happy to have bought my Toyota Corolla that night. But Anthony had better news. He knew someone who 100% wanted to buy my 18 year old clunker. He said he would let me know the next day. Once again I made several phone calls to Anthony, and only got a runaround with him. If the person he knew changed her mind and didn't want to buy my old car I wondered why he just wouldn't tell me. Later that night I decided to save the pictures of my car that Paramount had on their website. I was sad to learn they had already been removed from their website, but oddly enough the Toyota Yaris that I was told had already been sold was still listed. It's been over a month now since I bought my Corolla and the Yaris is still listed on their website. Anthony once again lied to me. After all of this I thought that would be the last I would have to deal with Paramount Kia of Asheville. But three weeks after to my dismay I discovered a power door lock did not work. Yes it was foolish of me not to have checked during the test drive, but as I said earlier they did use words like Gold Star and the car had went through a lengthy inspection, so I thought the car was in good working order. So that very day I called Anthony and asked if Paramount Kia would fix it. It was late Saturday when I called so he instructed me to call back Monday morning so he could speak to his supervisor. I did just that and once again I got the runaround from Anthony so I called back and asked to speak to the manager. I spoke briefly with Tom Ellis and he said to bring my car in to be looked at, and he said he would get Anthony to call me. Anthony called me and we set up a time to bring my car in. They looked at my door lock and said I needed to take it to a Toyota dealership, and they would likely fix it for free because the warranty had only expired a few months earlier. I thought that sounded odd. I didn't know you could get your car serviced for free after the warranty expired. Thankfully the closest Toyota dealer was just a short distance away. After getting to the Toyota dealership I was instructed I would have to get the repair approved by Toyota, and was given a 1-800 number to call. So I called and asked if they would be so kind to fix it, and they gave me a flat out NO. So I drove back to Paramount Kia and spoke once again with Anthony. He seemed surprised Toyota wouldn't fix it, but there was no need to worry he knew a local mechanic that would fix it for me, and Paramount Kia would pay to have it fixed. Once again he said he would call me and let me know. And of course he never did. I had to call him and he told me he couldn't get in touch with the local mechanic he mentioned, but as soon as he did he would let me know. So I decided to call the mechanic and was surprised they answered on the second ring. I asked him if Paramount Kia had called them and he said no. Once again I had been given the runaround by Anthony. So I called and spoke to his manager Tom Ellis once again and asked why they couldn't get their service department to fix it. He said they could and once again instructed me to bring it in. The reason I have mixed feelings about Paramount Kia is the runaround and lies I was told. But they did fix my power door lock for free after a long hassle. All in all I recommend Paramount Kia of Asheville, but if you expect them to be out front and honest you might be disappointed. More

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Best Car Buying Experience I have ever had! I sent a message via the internet to Paramount asking for their best price on leasing a 2017 Optima PHEV. Alex and Aaron were quick and courteous wit I sent a message via the internet to Paramount asking for their best price on leasing a 2017 Optima PHEV. Alex and Aaron were quick and courteous with their response. Aaron did a wonderful job answering all my financial questions on the phone and when I visited the dealership Alex was very informative about all the details and features of the vehicle. Brian also helped me understand all the details of my lease and exhibited tremendous patience answering my many questions. I have never had a more pleasant car buying experience and truly believe that I got a great deal. I drove from Charlotte to Asheville to purchase this car because I felt like I was treated with respect and dealt with in an honest manner. I would not hesitate to contact Paramount the next time I am looking to purchase a car. More

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Good Folks I went to Paramount Kia with the thought of buying a used car but after speaking with the manager, Aaron, I decided leasing might be the ticket for me I went to Paramount Kia with the thought of buying a used car but after speaking with the manager, Aaron, I decided leasing might be the ticket for me. I used to drive a Kia Soul and loved it but had to sell it before moving overseas. The new 2017 Souls caught my attention and the idea of leasing in order to keep my monthly payment lower seemed like the right idea. Although there were some communication mix-ups, everything was sorted out in the end and the dealership made sure everything was exactly right and to my satisfaction. I purchased the maintenance plan so will be back regularly for maintenance and I look forward to seeing the guys who helped me, manager Aaron, sales guy Alex, and finance guy Jordan. Overall, an easy experience and a good place to go if you're in the market for a car. All facilities are modern, clean and pleasant and I will not be reluctant to go there to hang out while my car is being serviced! More

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Trade-in and new car purchase My husband and I stopped by the dealership to test drive a Sedona, because my mom-inlaw just leased one from a dealership in Florida. We did do the t My husband and I stopped by the dealership to test drive a Sedona, because my mom-inlaw just leased one from a dealership in Florida. We did do the test drive, but the model available didn't have some of the features we wanted on it, so our salesperson Mike Newman was going to search for other available options. In the meantime, he asked us to test drive a Kia Sorento that had everything we wanted, plus things we didn't know we wanted. Long story made short, we ended up purchasing it, and trading in the car we drove in that day. Everyone we met was pleasant and helpful to us. Mike Newman was a great guy to work with and if you need a car, go see Mike. More

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Made Buying a New Car EASY! I felt very relaxed and comfortable at Paramount Kia. The staff is friendly, knowledgable and not pushy. Mike Baxley spent a long afternoon with me an I felt very relaxed and comfortable at Paramount Kia. The staff is friendly, knowledgable and not pushy. Mike Baxley spent a long afternoon with me and my husband letting us test drive several models. Rather than having a stressful experience, we had a good time. Thank you Mike and Aaron. More

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Upgrade of vehicle. When I did my homework in looking at upgrading my vehicle and going from Sublime financial institution to a Bank Loan.. I was thinking I was going t When I did my homework in looking at upgrading my vehicle and going from Sublime financial institution to a Bank Loan.. I was thinking I was going to a killer down payment and payments would be beyond my reach. The personnel at Paramount KIA were able to work in the trade difference and rebates to allow me to have a manageable down and payment schedule. I was also thinking this would end up being an ALL DAY process but ended up only taking a few hours. More

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Great experience I wasn't able to walk around see the vehicles so he brought the vehicles to me we looked at four or five vehicles before I found the one I wanted no I wasn't able to walk around see the vehicles so he brought the vehicles to me we looked at four or five vehicles before I found the one I wanted no hassle just good salesmanship I was looking to buy a used vehicle but I bought a new one 2017 Kia Sorento. More

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Great experience from start to finish My car situation had me with negative equity, so it was already going to be difficult to start with. John Miller the sales consultant I worked with wa My car situation had me with negative equity, so it was already going to be difficult to start with. John Miller the sales consultant I worked with was nothing short of amazing. He explained how the process worked and what could possibly be the best car to help me lower my payment, as that was my ultimate goal. I even had my 4 year old son with me and John was wonderful with him and helped entertain him through the process. The dealership was able to lower my payment so we were good to go. Brian the financial speacilist was great in explaining everything and breaking down the paperwork so I could see all the final numbers. Then John was so helpful in setting up my new car for me and showing me all the great features. Overall it was one of the best car buying experiences and I will be back to Kia of Asheville for my future needs. More

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I'm not the easiest buyer to deal with. Buying a car really stresses me out, and I can be difficult, but John Miller never lost his patience with me. A shout out to Aaron Hill, Brian Carter, Buying a car really stresses me out, and I can be difficult, but John Miller never lost his patience with me. A shout out to Aaron Hill, Brian Carter, and Josh DeHart is also in order......like I said I am NOT easy to deal with sometimes (I want the best deal possible, and then some....ha ha). I appreciate the professionalism, understanding, and diligence of the entire team. When all was said and done, I had an excellent experience with Paramount Kia, and felt that I got an excellent deal on a great vehicle, which my wife just HAD to have. What more can you ask? Two thumbs up!! More

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Great Experience buying my new Niro John and Aaron got me the car I wanted at the price I wanted to pay with all of the bells and whistles. I wanted the new hybrid SUV the Niro but I wan John and Aaron got me the car I wanted at the price I wanted to pay with all of the bells and whistles. I wanted the new hybrid SUV the Niro but I wanted it with all the safety tech, in blue, and with a sunroof. They got one in, let me drive it off to lunch and I came back and bought it. More

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