"Again, Outstanding service and support! Been doing..."
Again, Outstanding service and support! Been doing business with Odaniel for 20+ years. Anwar, Melissa and the rest of the sales and business support team were great as usual! Thanks again for a perfect car selling and buying experience. Definitely using the EASY button these days!!
"The purchase of my 2021 Porsche Panamera from O’Daniel..."
The purchase of my 2021 Porsche Panamera from O’Daniel Motors was an outstanding experience. The salesperson Zach Filipiak was very professional and accommodating and exceeded my expectations. I would highly recommend this auto dealership.
"Bought a gorgeous 911. Traveled from Pittsburgh and..."
- John S.
Bought a gorgeous 911. Traveled from Pittsburgh and trailered my car (CTS-V Coupe) that I was trading in. The plan was complete/sign the paperwork, the deal was already done prior to driving out, and then trailer the 911 back to Pittsburgh. However, there was an issue with the 911 when I arrived to complete the deal. My sales person and the sales manager were off that day. So, I had to deal with another sales person and GM (Adam). If I truly wasn't 100% in love with the car and wanting to buy this car, I would have walked out of the dealership and trailered my car back home. A simple issue needing resolved, which was the fault of the dealership, took over 2.5 hours of back and forth with the GM to get to an acceptable solution.
My cousin and buddy couldn't believe the lack of understanding and poor customer service this person (GM) displayed. At no time did he apologize or take ownership of the problem. It felt like he was still trying to negotiate alternatives that were in his best interest and not his customers (me). I had reservations about the final solution/agreement to resolve the issue. But I went ahead with the deal. Thank goodness I didn't take delivery of car and bring it back to Pittsburgh.
As I suspected, the GM's solution and results were unsatisfactory, thus delaying the shipment of my 911 being shipped to my home. When my original sales person contacted me and told me the car was ready to ship, I reviewed the work via photos and car inspection service report, I immediately contacted and informed the dealership I would not accept the vehicle and the deal was off.
Enter Aaron the Sales Manager. If it wasn't for him, the dealership would have bought my car I traded in and refunded my deposit on the 911. Aaron is truly first class. He called me and listened to my concerns and the history of my experience. He apologized and assured me he would do whatever it took to make me comfortable, happy and extremely satisfied with the car. I can tell you that Aaron delivered on every promise. He went over and beyond and demonstrated exceptional customer service. This guy gave me his personal cell phone number and called me almost daily to provide updates on the items we discussed needing resolved. He would take my calls after hours and was always pleasant. He even threw in a few other things I wasn't expecting.
The owner of the dealership should recognize Aaron for his demonstrated professionalism and expectational customer experience he provides customers. Make sure you ask for Aaron if you visit the dealership, he will take care of you.
Note - My ratings on Customer Service, Quality of Work, Friendliness and Price are all based on my experience with Aaron. If it wasn't for him, my rating would have been poor.
"Jose and the entire O'Daniel Porsche team were terrific..."
Jose and the entire O'Daniel Porsche team were terrific to work with. The process from start to finish was very comfortable for me and I enjoyed working with everyone. Thank you Jose for providing such an excellent experience.
"This my third new Audi. I had a great relationship with..."
This my third new Audi. I had a great relationship with my prior salesman and Ed was new to me. Ed was extremely knowledgeable about their products and very patient. He searched diligently for what I wanted, but when we couldn't find it he never demonstrated any hint of annoyance. I ordered my vehicle, he kept me updated of the car's progress and his professionalism paid off months later. I would highly recommend him to anyone.
"I've just purchased our 3rd Audi from Anwar and I'd..."
I've just purchased our 3rd Audi from Anwar and I'd recommend him wholeheartedly! Also a testimony to the Audi Q5, which protected my wife from injury when she was hit broadside and rolled over, totaling the car. This dealership has been great to work with in all aspects. Thanks to Aaron for working through the purchase versus lease numbers, as well as Melissa who finished up the financials.
"Staff has always been great to deal! Everyone is kind..."
Staff has always been great to deal! Everyone is kind and willing to help. Dale, Griffin, Mike, Curt and Jenny have all been top notch! Thank you!
"I can honestly say that this was the best car buying..."
I can honestly say that this was the best car buying experience of my life! Ed went above and beyond what was expected as did the whole ODaniel dealership staff/management! I would return to Ed and ODaniel’s for my next car purchase without any reservations and would make the same recommendations to my colleagues!
"We’re on our fourth Audi. The third was a CPO I found at..."
We’re on our fourth Audi. The third was a CPO I found at another dealership. When I had questions, Anwar was ready to help. We’re very happy with Anwar’s help and the dealership in general. When it comes time for number five, Anwar will get the first call.
"Not only was the sale process a pleasant experience the..."
Not only was the sale process a pleasant experience the level of service was terrific. Griffin is a great brand ambassador for Audi and ODaniel.