Adam Hoyt
Adam Hoyt at Kelly Ford
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Adam Hoyt

General Manager

Kelly Ford

420 Cabot Street
Beverly, MA 01915

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4.2
32 Reviews

Dealership Experience

6 yrs, 1 mo

4.2

32 Reviews

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32 Reviews of Adam Hoyt

February 12, 2024

Dealership Rating
Employee Rating

Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to More

by carmitstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 26, 2024

Kelly Ford responded

We are sorry to learn about this, Carmitstead. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

September 21, 2023

Dealership Rating
Employee Rating

Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. More

by portaginny33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tarsook, Deb Pyrro, John Arnold, Mark Galante, Ian Coyle , Sarah Britt, Michael Myette, Caitlin Snow, Mohamed Zizi

Oct 13, 2023

Kelly Ford responded

Thank you, portaginny33, for sharing your positive experience at Kelly Ford! We're thrilled to hear that you received great service and encountered an excellent team during your visit. Caitlin and our dedicated technicians strive to provide top-notch assistance to every customer, and your kind words are a testament to their hard work!

June 08, 2023

Dealership Rating
Employee Rating

Adam is the nicest person to work with! He is so down to earth and caring. He explained everything thoroughly with filing a warranty claim and was extremely friendly throughout out the pro More

by dangelo27
Service Price Transparency
Service Communication
Recommend Dealer
Yes

May 18, 2023

Dealership Rating
Employee Rating

So far I had bought 7 cars from Kelly Ford for me and my family, I have been dealing with Mohamed. Great customer service knows the products and took the time to explain the features and high technologies t More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Sbordone, Amanda Vantilburg, Mark Galante , Brook Chiasson, Cooper McNinch, Michael Myette, Mohamed Zizi

May 13, 2023

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Employee Rating

Everyone was concerned and very very helpful Caitlin was awesome as well as Ian Guided me into concerns about my truck and helped me make an informed decision thank you so much More

by Mikemyette77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Sbordone, Matthew Tarsook, John Arnold, Mark Galante, Ian Coyle , Sarah Britt, Michael Myette, Caitlin Snow, Mohamed Zizi

January 31, 2023

Dealership Rating
Employee Rating

Melvin and his service staff is the reason I keep going back. Keep up the great work! More

by Brianj124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ambrose Orlando, Matthew Tarsook , Sarah Britt, Melvin DeLeon, Juan Flores

December 31, 2021

Dealership Rating
Employee Rating

After writing a one star review on google regarding my poor experience with Kelly Ford the manager, Adam Hoyt, threatened me when I arrived at their dealership to refunded my 1k down payment due to a very More

by Alex W
Customer Service
Friendliness
Price
Recommend Dealer
No

September 23, 2021

Dealership Rating
Employee Rating

Kelly Ford was great to deal with. I highly recommend Kelly Ford for anyone who wants to purchase a Ford or needs to have their Ford service done. More

by ramx50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tarsook, Patrick Amore , Melvin DeLeon, Robert England, Juan Flores, Hanna Quill, Mohamed Zizi

Sep 27, 2021

Kelly Ford responded

We really appreciate that, ramx50! It is great to know that you had such a great experience and that everyone made sure you were well taken care of! If there is anything else we can do you you (sales or service), please feel free to reach out!

September 14, 2021

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Employee Rating

The run around started when my brand new car was delivered withbody damage. Salesman Gabrielle acknowledged the damage occured before they delivered the car- through the clear coat and base coat and More

by Scott
Customer Service
Quality Of Work
Price
Recommend Dealer
No

Other Employees Tagged: Gabrielle DeGuzman

Sep 15, 2021

Kelly Ford responded

Hi Scott, we are sorry to learn about this. We have reached out to management so get a better understanding of what happened. From what we gathered, your new car was delivered to you and you called regarding a paint chip on the vehicle. We offered you touch up paint but you did seem interested in that option. If you would like to discuss this further, please reach out to us directly at 978-922-0059. Thank you!

Sep 15, 2021

Scott responded

I have already called 5 times to discuss the multiple paint chips that were pointed out at the time of delivery. I also wanted to confirm that it is management's view that requiring a customer to fix their brand-new car meets Kelly's quality standards. (Given the variety of rediculous responses previously provided by the salesman, that is a necessary question). I have not received a response to my 5 previous calls - why call again? I have not received the promised touch-up paint. That is my experience with Kelly Ford --making simple problems bigger than they should be.

February 16, 2021

Dealership Rating
Employee Rating

~~~~THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU~~~~ Well, we did buy a new 2021 truck and are so THRILLED!!  Your team was awesome and patient! They made the experience amazing and co More

by marcy plante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Sbordone , Brian Heney, Mohamed Zizi

Feb 18, 2021

Kelly Ford responded

Wow, thank you, Marcy and Chris! We are happy to know that you had such a great experience getting into your new truck and that everyone took excellent care of you! It is great that you had the opportunity to work with Mohammed, Adam, and Gary and that they were all so helpful and friendly. We will be sure to pass along your thoughtful review!

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