Ian Coyle

I usually do not write reviews however I felt it was important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained the issue to the service writer then waited for a call back for the appointment. He called me back and told me that the car was too old and they couldn’t service it. He also told me to go where ever I get a sticker and maybe they could resolve the problem. I couldn’t believe that a dealership would deny service to my Ford. I called Danvers Ford told them about the age of the car and asked if they would service it. The reply, no problem. I then explained the issue I was having. Again, no problem and I got an appointment. I got a call the afternoon of the appointment to say they identified the problem and the car would be ready the following day. Danvers Ford has won a new customer and I will always speak negatively about Kelly Ford based on this experience. More

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Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to repair. More

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Ian was super helpful and I would definitely recommend this dealership to my friends and family! this dealership to my friends and family! More

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I went to get an oil change the staff was really friendly and everything went super smooth and everything went super smooth More

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If I could rate 0/5 stars I would. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. Kelly Ford is NOT the place to go. Ian was extremely rude and disrespectful when I was trying to get a better understand of the issue with my vehicle. My appointment was made a month in advance, work on my car did not begin until an estimated 3 days after my appointment. I asked for further details as to why the repair took longer than my warranty allowed and Ian told me I don’t get that information only the day I dropped it off and picked it up. Ian was extremely sarcastic and told me “that’s the real world time.” I asked Ian twice to show me where on my vehicle the blockage was that was causing rain water to drip all over my feet and head while I’m driving, he refused to come out to my vehicle both times and proceeded to “explain” using much terminology he knew I did not understand. I am disgusted by the way I was spoken to and the responses my father had to go out of his way to get. I would contact the shop Manager ‘Kasey’ but my receipt lists ‘Michael’ as the shop manager. So I guess there’s no clear understanding of who is in charge. They also removed all my Bluetooth settings, assuming to plug in their own phones for who knows what reason, and yes, I also OVERPAID. More

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Treated poorly, never heard back from a coward service manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say i manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say it own it do it. 7th Ford and LAST !! More

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Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. the techs were awesome. Caitlin was very helpful when I got there. More

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Caitlin rocked (and Mike), they communicated well, responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. More

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Everyone was concerned and very very helpful Caitlin was awesome as well as Ian Guided me into concerns about my truck and helped me make an informed decision thank you so much was awesome as well as Ian Guided me into concerns about my truck and helped me make an informed decision thank you so much More

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Great service department that completed , timely repairs and quality work while staying committed to the customers needs and quality work while staying committed to the customers needs More

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