"My wife and I drove up yesterday from Indpls to buy a..."
My wife and I drove up yesterday from Indpls to buy a Lexus at a dealership in Schaumburg. I really loved the Nightfall Mica exterior, but the experience was terrible, so we left. I then call Angelique who quickly set an appointment for us. It was a breath of fresh air from the moment we walk in. Your showroom was spotless and we were greeted as soon as we walked in, and were quickly introduced to Adam. The Lexus was parked outside, waiting for us to take it for a drive.
We heard some grinding noise with the rear brakes, and Adam was quick to bring Steve into the conversation. Steve said he would make it right by fixing the grinding noise, which was an issue with the rear rotors. We quickly agreed on a sales price, and started the paperwork while the repairs were being made. We ended up financing about 40% of the cost. Edward in finance was easy to work with, and didn’t try any hard pressure “add on’s”. When we were ready to go Adam topped off the gas tank. As we were getting ready to leave, I noticed a crack in the front bumper. Again Steve took charge, and said he would contact the Lexus dealer in Indpls to get us an appointment to get an estimate to repair the cracked bumper. I have an appointment on Monday morning!!
Even though we live in Indpls, we will be back when it’s time for my wife to get a car. I can’t say enough about how well Adam and Steve treated us!!
"Great experience, tons of patience with having my..."
Great experience, tons of patience with having my toddlers in the building while we were trying to settle on a Tacoma, top notch service. Will definitely come back when ready to purchase another vehicle.
"Adam was very friendly and helpful. He answered all our..."
Adam was very friendly and helpful. He answered all our questions regarding our new car purchase and walked us through all the paperwork. When we come back for our next car I’ll be asking for Adam.
"Special thanks to Adam and Sherri; made first time buying..."
Special thanks to Adam and Sherri; made first time buying a vehicle very seamless. Amazing and quality customer service, completely exceeded my expectations! Thank you!
"Mike helped me first over the phone with checking on a..."
Mike helped me first over the phone with checking on a used car for me. He promptly went outside and looked over a couple cars for me and called me back. So glad I made it in to see the car he informed about that was in really good condition as he was correct, it was. Mike was super busy as it was a Saturday but always made sure to check on me and give me updates. He was so nice and not pushy at all. Very pleasant car buying experience and nice dealer. It was worth the drive from Arlington Heights.
"Only Toyota Dealer to visit in the Chicagoland area"
Cannot say enough great things about this dealership. Been servicing my Tacoma here and James in service is by far the best service advisor I've ever had the pleasure working with and I've been stationed all over. Today I purchased a new 2020 Tacoma from Adam and Kal in Finance, again just amazing customer service and willingness to work with me. Don't buy or service your Toyota anywhere else but here!
"Consultative sales, not high pressure"
We definitely appreciated the sales approach Adam used. Sensing that we were early in our search, Adam surfaced our needs and had us narrowed to the right car very quickly. There wasnt a hard sale. He served us by listening first, then acting. We walked out with a car that day and are very happy.
Other Employees Tagged:
- Rav4 Team
I thought the sales team was extremely professional in working with me in accomplishing my goals. i was able to find a car at my price point and go home very happy with my purchase.
Had a great experience from beginning to end. Erik Heinz help get us set up and a good trade in value. He did a lot of background work and made me feel comfortable going into the dealership. Also he set us up with Adam Johnson who made it a smooth process pick a great car.
" A better experience this visit buying car then my other 2"
Adam was extremely kind and helpful with providing me information for buying my new car. He was friendly and professional, making me feel very comfortable.
Other Employees Tagged:
, Erick Heinz