Adam Mennella | Page 4

Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

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I would not invest in the tire service plan when buying a new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remem new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remember all the cost. However, if it was anything more then $10 I would say it isn’t worth it. I had two issues with nails in tires and/or not holding air. They plugged it, which my understanding is not the proper way to fix them. I have had tires “patched” before and that is acceptable to me, however “plugs”, I thought you did on the side of the road just to get you to a place where you can get it fixed properly. At Brilliance Subaru they say this is perfectly acceptable. I said great maybe you can go put it on your car and not mine. They didn’t budge and told me it would be fine. I took it to a different place and they said I need to buy new tires because it was too close to the side wall and had “run flat damage”? As well. I was stuck between listening to biased advice no matter where I went. One place that would have had to buy me a tire telling me it’s totally fine, and the other place where I pay for the tire, telling me I need to buy one. I left it at the time because I figured it was only a matter a time before the plug failed and I would get the tire that was owed to me. Now that it is cold, that tire is leaking air slowly and I fill it every other day. When I took it in for the oil change Tuesday, to brilliance Subaru, they said they couldn’t get it to leak and they said I need new tires anyway. The car has 30k mikes on it. I have had the cheapest tires from Walmart last longer then that on past cars. Plus, I don’t think it takes a genius to say that when the other three tires on the car, that don’t have plugs in them, are holding air fine and the one that does have a plug is leaking, that maybe that tire has a problem and should be replaced. Also, dunking the tire in water when there is no weight on it and it’s been inside and warm for a couple hours probably won’t show a leak that happens slowly over a couple days. But that is apparently good enough for them to send me on my way with my very unsafe tire. I really can’t believe that after spending all the money I have at Brilliance Subaru with buying the car itself and the extra service plans, they won’t pony up for a (1) new tire. It’s mind boggling. I just wouldn’t recommend paying for any extra services from brilliance Subaru or getting your car serviced there. They do the bare minimum and they only have to cover the tires until 30k miles apparently because they put the absolute cheapest tires possible on there brand new $50,000 cars. I gave them 2 stars because they did tell me all this xx with a smile on there face. Which somehow helps :) More

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Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have it done! More

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Loyal customer here, I keep coming back due to the professionalism of everyone. They are always willing to help. Many times they did not charge me for small things that makes me feel like they care a professionalism of everyone. They are always willing to help. Many times they did not charge me for small things that makes me feel like they care about their customers and it’s not all about money. More

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I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

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I always have a great experience at Brillance Subaru in Elgin! Everyone there is so nice and welcoming! Elgin! Everyone there is so nice and welcoming! More

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Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! Everyone is knowledgeable and is a pleasure to work with! More

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Service was done in a timely fashion. . Nice place to hang out while awaiting service. . . Nice place to hang out while awaiting service. . More

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Appreciate early morning availability for service. It is a clean and well stocked waiting room. Clear concise correspondence with technician/representative. It is a clean and well stocked waiting room. Clear concise correspondence with technician/representative. More

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Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

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