Phil Liang

Very friendly, low key, and no pressure. Vehicle was ready on time and it looked like new (it was used). Vehicle was ready on time and it looked like new (it was used). More

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I would not invest in the tire service plan when buying a new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remem new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remember all the cost. However, if it was anything more then $10 I would say it isn’t worth it. I had two issues with nails in tires and/or not holding air. They plugged it, which my understanding is not the proper way to fix them. I have had tires “patched” before and that is acceptable to me, however “plugs”, I thought you did on the side of the road just to get you to a place where you can get it fixed properly. At Brilliance Subaru they say this is perfectly acceptable. I said great maybe you can go put it on your car and not mine. They didn’t budge and told me it would be fine. I took it to a different place and they said I need to buy new tires because it was too close to the side wall and had “run flat damage”? As well. I was stuck between listening to biased advice no matter where I went. One place that would have had to buy me a tire telling me it’s totally fine, and the other place where I pay for the tire, telling me I need to buy one. I left it at the time because I figured it was only a matter a time before the plug failed and I would get the tire that was owed to me. Now that it is cold, that tire is leaking air slowly and I fill it every other day. When I took it in for the oil change Tuesday, to brilliance Subaru, they said they couldn’t get it to leak and they said I need new tires anyway. The car has 30k mikes on it. I have had the cheapest tires from Walmart last longer then that on past cars. Plus, I don’t think it takes a genius to say that when the other three tires on the car, that don’t have plugs in them, are holding air fine and the one that does have a plug is leaking, that maybe that tire has a problem and should be replaced. Also, dunking the tire in water when there is no weight on it and it’s been inside and warm for a couple hours probably won’t show a leak that happens slowly over a couple days. But that is apparently good enough for them to send me on my way with my very unsafe tire. I really can’t believe that after spending all the money I have at Brilliance Subaru with buying the car itself and the extra service plans, they won’t pony up for a (1) new tire. It’s mind boggling. I just wouldn’t recommend paying for any extra services from brilliance Subaru or getting your car serviced there. They do the bare minimum and they only have to cover the tires until 30k miles apparently because they put the absolute cheapest tires possible on there brand new $50,000 cars. I gave them 2 stars because they did tell me all this xx with a smile on there face. Which somehow helps :) More

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Always a great experience. They treat you like family there. Fermin always does a great job on my vehicle. They treat you like family there. Fermin always does a great job on my vehicle. More

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These guys are awesome. It was the best experience I have ever had at a dealership It was the best experience I have ever had at a dealership More

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Bought a new Subaru forester and the entire process was delightful and stress free. How car buying should be. My sales agent Phil was excellent and answered any questions I had. Everything was upfront, no delightful and stress free. How car buying should be. My sales agent Phil was excellent and answered any questions I had. Everything was upfront, no games, no hidden fee's, no forced add on like other dealers. looking forward to getting my Subaru serviced there More

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Professional yet relaxed atmosphere which provided a no pressure sales experience. Flexible and patient with customers and clearly well aware of the manufacturers options and details. pressure sales experience. Flexible and patient with customers and clearly well aware of the manufacturers options and details. More

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Great service from the team. Made it such an awesome experience and very helpful. Happy with my Silverado🙂 Made it such an awesome experience and very helpful. Happy with my Silverado🙂 More

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Super clean facility and very friendly people. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. More

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This is the best dealership I've ever been to. They are very friendly, courteous and helpful. very friendly, courteous and helpful. More

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Everyone was very accommodating. Phil Liang was very helpful as well as Justin. Phil explained the features and functionality of the Subaru Ascent very well. helpful as well as Justin. Phil explained the features and functionality of the Subaru Ascent very well. More

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