Adam Mennella
Adam Mennella at Brilliance Subaru

Adam Mennella | Page 7

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
94 Reviews
4.8

94 Reviews

Write a Review

94 Reviews of Adam Mennella

October 08, 2021

Dealership Rating
Employee Rating

First time at this service dept, excellent employees. I will continue to use this dealership. More

by exflyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim

Oct 26, 2021

Brilliance Subaru responded

exflyer, I am glad that you had a great first service visit at our dealership and we will work extremely hard to ensure that all future visits exceed your expectations. Jim DaLuga General Manager

August 15, 2021

Dealership Rating
Employee Rating

I stopped in for a check engine light. I didn’t have an appointment but service department got me in and took care of the problem while I waited. Great customer service More

by Outback
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 07, 2021

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. I am glad that you had a great experience with our Service Department. We appreciate the business and will see you next time. Jim DaLuga General Manager

July 22, 2021

Dealership Rating
Employee Rating

I've always had good service from Brilliance. Your service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. More

by cwladee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

cwladee, thank you very much for the review and your feedback. I am glad that our Service Department was helpful in getting your warranty work covered under your policy. See you next time. Jim DaLuga General Manager

July 09, 2021

Dealership Rating
Employee Rating

Great place, close to home, always got what I requested for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. More

by Khouane_stgermain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

Khouane, thank you for the review and your feedback, I am glad that our Service Department is meeting your expectations. Jim DaLuga General Manager

June 29, 2021

Dealership Rating
Employee Rating

This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More

by monidan5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

monidan, thank you very much for the 5 star review and your feedback. I am very happy that you have such trust in our Service department. See you next time. Jim DaLuga General Manager

June 18, 2021

Dealership Rating
Employee Rating

We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More

by fly0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

fly0929, thank you very much for the review and feedback. I wish you never left the area but really appreciate you making the trip from Oak Park. See you soon. Jim DaLuga General Manager

June 05, 2021

Dealership Rating
Employee Rating

Time to change my cars oil and filter. Also needed to get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. More

by datanut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Brilliance Subaru responded

datanut, thank you very much for the 5 star review and your feedback. I am glad to hear that you have confidence in our service department. Jim DaLuga General Manager

March 05, 2021

Dealership Rating
Employee Rating

Very professional support. The service technician went well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime More

by Fsalvatini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

Mar 27, 2021

Brilliance Subaru responded

Fsalvatini, thank you very much for the review and your feedback. Both Adam Mennella and Derek Thomas have been providing great customer service since Brilliance Subaru opened in 2014. See you next time. Jim DaLuga General Manager

February 18, 2021

Dealership Rating
Employee Rating

Have never had anything but a good experience at Brilliance Subaru. Top notch service and staff. Always pleasant, professional and very helpful. I would recommend this dealership to anyone lookin More

by Laurie847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Ring, Ed Troike

Mar 27, 2021

Brilliance Subaru responded

Laurie, thank you very much for the 5 star review and your feedback. I am happy to hear that you have confidence in our Sales, Finance and Service departments. We really appreciate the business. Jim DaLuga General Manger Brilliance Subaru

November 06, 2020

Dealership Rating
Employee Rating

Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! More

by Jmedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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