Adam Mennella
Adam Mennella at Brilliance Subaru

Adam Mennella | Page 6

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
94 Reviews
4.8

94 Reviews

Write a Review

94 Reviews of Adam Mennella

August 27, 2022

Dealership Rating
Employee Rating

The service department was a dream to work with, they are professional and speedy at getting the work done to my car. I will recommend them to all my friends and colleagues. More

by Lackemacher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2022

Brilliance Subaru responded

Lackemacher4, thank you for your high star rating. We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Subaru

August 07, 2022

Dealership Rating
Employee Rating

I received exceptional excellent service and treatment every single encounter with Brilliance. Never going anywhere else, and my next new car will be a Subaru from Brilliance. More

by Beth Niles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Brilliance Subaru responded

Beth, thank you very much for the 5 star review and your total confidence in Brilliance Subaru. We can't wait until you are ready to buy a new car! Jim DaLuga General Manager

July 19, 2022

Dealership Rating
Employee Rating

Kevin, Kim and the crew always provide gold satelight service, always with a smile. Thank you Chad Cassel (the man who started this wonderful adventure my saleman) If not for Chad I wouldn't be happy. Th More

by emkaystar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Cassel

Jul 24, 2022

Brilliance Subaru responded

Emkaystar, Thank you very much for the 5 star review and comments regarding Kim and Chad. We are all happy to have you as a customer and are happy that you are enjoying your Subaru. Jim DaLuga General Manager

June 30, 2022

Dealership Rating
Employee Rating

Adam, Derrick, Kevin, and Lisa were all great in handling my service appointment. Exceptional service team at Brilliance! More

by christopher.romero0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Derek Thomas , Kevin

Jul 04, 2022

Brilliance Subaru responded

Christopher, Thank you for the 5 star review. It looks like you have dealt with most of our Service Advisors. I am glad that you have confidence in our team. Thanks for the business. Jim DaLuga General Manager

May 26, 2022

Dealership Rating
Employee Rating

I have dealt with this dealership several years ago and was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be More

by johnson111441
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Mike Burden, Joe Gunther, Derek Thomas, Ed Troike , Jeremy Cybulski, Finance Manager

May 29, 2022

Brilliance Subaru responded

Thank you very much for the 5 star review and wonderful feedback regarding your experience with Ed Troike! Ed has done an amazing job taking care of his customers since we opened the dealership in 2014. Enjoy your new Subaru. Jim DaLuga General Manager

March 19, 2022

Dealership Rating
Employee Rating

Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty More

by Rkrupp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Brilliance Subaru responded

Rkrupp, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Brilliance Subaru of Elgin

March 04, 2022

Dealership Rating
Employee Rating

first time for service at Brilliance. Adam was great! pointed out that i needed a lic plate bulb. appreciate it More

by scoopschooley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 04, 2022

scoopschooley responded

THANKS ADAM!

January 18, 2022

Dealership Rating
Employee Rating

No pressure was nice. I needed new tires but wasn’t pressured ito buying them. More

by jddrummer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 24, 2022

Brilliance Subaru responded

jddrummer1, thank you very much for the 5 star review and your comments regarding your service visit. We do a complete vehicle inspection with each service visit, and if we can help you with tires, please let us know. Jim DaLuga General Manager

December 08, 2021

Dealership Rating
Employee Rating

Ease of scheduling to fit my needs and prompt serving of my car was the best. I have been going to this service department since the purchase of my Outback and have never been disappointed. More

by ttzappia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2021

Brilliance Subaru responded

Ttzappia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Brilliance Subaru as your first choice for service! We hope you have a great day! -Brilliance Subaru of Elgin

Dec 08, 2021

ttzappia responded

Your service department never disappoints.

November 21, 2021

Dealership Rating
Employee Rating

We are happy with the service that they provided. We got two Subaru cars purchased from them and we are looking forward for the third one. More

by deletejunkemail2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2021

Brilliance Subaru responded

Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon. Jim DaLuga General Manager

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