Adam Nguyen | Page 5

I visited other Lexus dealerships; Adam was the first person I encountered that was friendly and helpful. First person that offered to take us on a test drive. After I placed my order, he provided me wi person I encountered that was friendly and helpful. First person that offered to take us on a test drive. After I placed my order, he provided me with status updates (4 months for rx350h to arrive). after purchased we joined some sites to help us get started including Facebook group. Some of the info Adam provided was incorrect. When we ordered we asked for a hitch, he said it is much cheaper to get aftermarket. Then we find out if we add it voids the warranty. He also told us we must use Premium. Find out on hybrid you can use regular, in the manual premium is recommended but not required. No sticker on gas cap cover stating that premium is required. My only complaint on dealership side, share the warranty info with pricing prior to purchase. Making purchase and they bring this up without any warning or research. Felt very uncomfortable. would be nice if they had a 30-day policy you could add or remove additional warranty items. Be prepared for them to try to get over 10k more in just warranty coverage, not something you should be asked to figure out in 5 minutes. First new Lexus purchase, I am more prepared for the next purchase. If they wanted 5 stars from me, they would of help me overcome some of the learnings without me figuring out after I bring the new car home. Still this location was much more friendly than the other 2 Lexas sites I went too, I would still go to location to make purchase, I would just do more homework than I did. More

by david.sparling Verified Customer Verified Customer

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We had a great experience at Westside Lexus. We knew what vehicle we wanted and we drove away with our new vehicle. We knew what vehicle we wanted and we drove away with our new vehicle. More

by TAZSAMER Verified Customer Verified Customer

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Great sales and financial service. Adam was great to work with. The receptionist was great. I wish I would have gotten her name. Adam was great to work with. The receptionist was great. I wish I would have gotten her name. More

by TAZSAMER Verified Customer Verified Customer

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They are professional, helpful and efficient. Also convenient, easy to find and safe. Knowledgeable to make the best use of the time available. Also convenient, easy to find and safe. Knowledgeable to make the best use of the time available. More

by HIKAT Verified Customer Verified Customer

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This was absolutely the best experience I’ve had in any car dealership. The team that helped me were so knowledgeable, not only did they helped me in finding a car that suited my needs but they also took t car dealership. The team that helped me were so knowledgeable, not only did they helped me in finding a car that suited my needs but they also took time to explain all the features of the car and provided satisfying answers to all my questions. More

by cardinalakpan Verified Customer Verified Customer

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Sales managers were the poorest that I've ever dealt with since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always dealt with Northside but only chose not to this time since they have moved to a location that is now inconvenient for me. In the future, I will most likely be giving my business to another Lexus dealership. More

by ISABELBENAVIDEZ Verified Customer Verified Customer

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sales person Adam Nguyen was very helpful and courteous. . He is knowledgeable with setting apps interface with phone. . He is knowledgeable with setting apps interface with phone. More

by j.farhat Verified Customer Verified Customer

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The showroom was clean, plenty of showroom cars. Restrooms were clean. Coffee bar a nice touch. Restrooms were clean. Coffee bar a nice touch. More

by jrodbrews Verified Customer Verified Customer

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I appreciated how low-pressure my experience was with Adam and Westside. You all let the car sell itself while I took the time I needed. Adam and Westside. You all let the car sell itself while I took the time I needed. More

by j.hare Verified Customer Verified Customer

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Adam is just amazing. He is Patient . Best customer service I have seen . I am 1000 question kind of guy never lost his cool I would hire him in my company He is Patient . Best customer service I have seen . I am 1000 question kind of guy never lost his cool I would hire him in my company More

by drrahnejat Verified Customer Verified Customer

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