Adam Nguyen | Page 5

No pressure, easy buying process. Everything delivered as promised. Expectations set properly. Comfortable venue. Word. Everything delivered as promised. Expectations set properly. Comfortable venue. Word. More

by dontneedscreenname Verified Customer Verified Customer

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Respectful people, clean, nice show room, reasonable price, very kind and knowledgeable finance department, all good price, very kind and knowledgeable finance department, all good More

by siamak_sadr Verified Customer Verified Customer

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Very disappointed in the financing process. Car is fully paid off and I do not know who has possesion of the title. Car is fully paid off and I do not know who has possesion of the title. More

by sherring25 Verified Customer Verified Customer

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Adam was so kind and patient. And he was so helpful walking me through the settings after my purchase (well lease) everyone was so nice. And I also want to mention John Loving. H And he was so helpful walking me through the settings after my purchase (well lease) everyone was so nice. And I also want to mention John Loving. He was great too. Thanks so much for a wonderful experience. I was anxious and emotional. And it’s been 2 years from my last vehicle (also a Lexus ). Happy I switched dealerships. More

by Jen36 Verified Customer Verified Customer

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Great dealership, awesome customer service, Mr. Adam is very professional and patient. Always he responded to our questions and gave us some good advices. The opposite of Mr. Adam was Sam Chau fro Adam is very professional and patient. Always he responded to our questions and gave us some good advices. The opposite of Mr. Adam was Sam Chau from finance department. He was very rude and with attitude. He is not a good person in this position. More

by Samandi Verified Customer Verified Customer

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Adam was a great communicator. He was always prepared and helpful when I came to see him. The vehicle was exactly as described. I highly recommend this dealership (unlike a comp He was always prepared and helpful when I came to see him. The vehicle was exactly as described. I highly recommend this dealership (unlike a competitor dealership across town who tried to sell me a used Lexus for more than I paid for the one I purchased at Westside new!) More

by glen13 Verified Customer Verified Customer

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Excellent customer service from the beginning to the end. Adam Nguyen is very knowledgeable, professional and helpful. I will recommend him to family and friends. Adam Nguyen is very knowledgeable, professional and helpful. I will recommend him to family and friends. More

by enis.houston Verified Customer Verified Customer

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I visited other Lexus dealerships; Adam was the first person I encountered that was friendly and helpful. First person that offered to take us on a test drive. After I placed my order, he provided me wi person I encountered that was friendly and helpful. First person that offered to take us on a test drive. After I placed my order, he provided me with status updates (4 months for rx350h to arrive). after purchased we joined some sites to help us get started including Facebook group. Some of the info Adam provided was incorrect. When we ordered we asked for a hitch, he said it is much cheaper to get aftermarket. Then we find out if we add it voids the warranty. He also told us we must use Premium. Find out on hybrid you can use regular, in the manual premium is recommended but not required. No sticker on gas cap cover stating that premium is required. My only complaint on dealership side, share the warranty info with pricing prior to purchase. Making purchase and they bring this up without any warning or research. Felt very uncomfortable. would be nice if they had a 30-day policy you could add or remove additional warranty items. Be prepared for them to try to get over 10k more in just warranty coverage, not something you should be asked to figure out in 5 minutes. First new Lexus purchase, I am more prepared for the next purchase. If they wanted 5 stars from me, they would of help me overcome some of the learnings without me figuring out after I bring the new car home. Still this location was much more friendly than the other 2 Lexas sites I went too, I would still go to location to make purchase, I would just do more homework than I did. More

by david.sparling Verified Customer Verified Customer

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We had a great experience at Westside Lexus. We knew what vehicle we wanted and we drove away with our new vehicle. We knew what vehicle we wanted and we drove away with our new vehicle. More

by TAZSAMER Verified Customer Verified Customer

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Great sales and financial service. Adam was great to work with. The receptionist was great. I wish I would have gotten her name. Adam was great to work with. The receptionist was great. I wish I would have gotten her name. More

by TAZSAMER Verified Customer Verified Customer

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