"Every time I go in, I always get outstanding service from..."
Every time I go in, I always get outstanding service from Mercedes Benz of Portland. Special shout out to Brandon Godbey for always going above and beyond!
"Excellent in every way"
Since I grew up in the car business, I may be a little more critical of the workings of the business than some. The service department is difficult to manage, requiring a lot of training, expertise, and consistent, reliable execution from diagnosis through the repair or replacement All of that process is not seen by the client, and, as in many procedures, the better it is done the easier and simpler it looks to the outsider. The service we received could not have been better. It was the best I have ever experienced, even compared to some excellent ones in Seattle, where we lived previously. I was somewhat concerned about driving into downtown Portland, but was surprised at how easy it was to navigate from I-5. There was no pressure to do more work than necessary, and the free loaner car alleviated the inconvenience of being without the car for a couple of days. We are actually looking forward to our next routine appointment.
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