Adriana Perez

So far so good, from car search, financing, and our first year of ownership and maintenance. 5 stars. Am I dreaming? year of ownership and maintenance. 5 stars. Am I dreaming? More

by Al Verified Customer Verified Customer

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The dealership was fine. Customer service was terrible. I never received such poor service since I’ve been coming there. Customer service was terrible. I never received such poor service since I’ve been coming there. More

by R.BLA Verified Customer Verified Customer

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service was very good everyone was nice and friendly and they knew what they were doing they knew what they were doing More

by DEBRAK61 Verified Customer Verified Customer

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Just bought our 8th car from Russ Darrow as a family. That says it all. They are superior in every aspect that matters. Courteous, Prompt, Honest. 100% recommend!! We will be back for car #9. That says it all. They are superior in every aspect that matters. Courteous, Prompt, Honest. 100% recommend!! We will be back for car #9. More

by Realmzy Verified Customer Verified Customer

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There were a number of things that gave me a negative experience. I made an appointment on the phone for an oil change, recall work and tire rotation and was told that it would take about an hour. When experience. I made an appointment on the phone for an oil change, recall work and tire rotation and was told that it would take about an hour. When I arrived for my appointment, I was told it would be three hours because a large number of walk-ins had come. I was told my appointment was useless because it was all about walk-ins. I have been your customer for over 11 years and have never heard that before. I also would never have made that appointment 2 hours before another appointment. After 53 minutes, I received the video that my car was finished and they were wrapping up. About 40 minutes later. I went looking for my service tech. She was headed into the cashier office and when she saw me, she said she had my keys and would be right back. When I asked her why it took so long after the video, she said that paperwork and car wash took that long. If that is true, it is not a good business model. What I want to know is where was my car sitting for that extra 45 - 50 min. Was it stuck in car wash xxxx, or did the tech just forget about me? She has reached out to me with excuses, but never really acted sorry. She offered me a free pil change, but I already get them with my lease. The other day, my tire pressure light went on, and I went to another Honda dealer. I asked about my situation, and they assured me that, although they do take walk-ins, they honor appointments. I now live closer to the other dealer, but would be willing to drive a little further for good service. More

by cheryl.berdan Verified Customer Verified Customer

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I appreciate the service I received at Russ Darrow. The service team was very nice. The service team was very nice. More

by rob1short Verified Customer Verified Customer

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Darrow always gives great service. The employees at the desk are always very cordial. Thanks! The employees at the desk are always very cordial. Thanks! More

by MITTER4 Verified Customer Verified Customer

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Service is very organized and fast. Adriana was extremely courteous and attentive to my requests. Adriana was extremely courteous and attentive to my requests. More

by SLGAMA2007 Verified Customer Verified Customer

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My Pilot came in over two weeks ago for a seatbelt buckled, but constantly dinging and showing not buckled. They have seen this before and am waiting for parts. 2+ weeks and still no parts. They were buckled, but constantly dinging and showing not buckled. They have seen this before and am waiting for parts. 2+ weeks and still no parts. They were not able to disable this ding. I cannot take it anymore with passengers in the vehicle. Safety is being jeopardized as kids don’t like the ding either and unbuckle, creating a huge safety issue that Honda or Darrow hasn’t been able to address. Need this resolved ASAP. Up coming cross country trip is around the corner. More

by MAIL6 Verified Customer Verified Customer

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Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. vehicles. The staff is always personable and reliable. More

by BADENBUEHLER05 Verified Customer Verified Customer

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