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Adriana Perez
Adriana Perez at Russ Darrow Honda

Adriana Perez

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
92 Reviews
4.6

92 Reviews

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92 Reviews of Adriana Perez

February 26, 2026

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Employee Rating

Fast service. No appointments needed. Excellent customer service as they explained everything to you in advance. More

by KK225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski

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February 15, 2026

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Employee Rating

I truly enjoyed working with her… she’s good at what she’s doing. She has a great personality she’s a keeper More

by Yolanda H
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown, Maddie Wojciechowski , Malcolm and I’m trying to work with Ms. Bridgette Hill right now

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Feb 15, 2026

Russ Darrow Honda responded

We’re delighted you had such a positive experience with our service team member during your CR-V visit. Your five-star rating means a lot to us. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 15, 2026

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Employee Rating

Every person we talk to seems to tell us different information. What is covered by warranty, what isn’t. We were told our warranty was expired even though we were told we have the certified used car w More

by DETROJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alondra Sandoval

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Feb 19, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

February 13, 2026

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Employee Rating

Adriana was such an incredible person who put me at ease upon my arrival! Kept in touch with me throughout the whole process. Thanks! Unfortunately the cashier didn’t have such a great disposition… Overa More

by Dheisler59Brookfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2026

Russ Darrow Honda responded

Thank you for trusting us with your Honda Civic service and for recognizing Adriana’s support. We’re glad the video overview was informative and apologize for the cashier’s disposition. Your feedback and kind words about our mechanic mean a lot. George Matthews george.matthews@russdarrow.com

February 12, 2026

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Employee Rating

Great service Didn’t take too long Rental provided for the day Great video to show old and new parts that were replaced. Great price More

by FRANCJROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski

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Feb 12, 2026

Russ Darrow Honda responded

It’s great to know your Honda Pilot service went smoothly with a quick turnaround and a courtesy rental for the day. We’re glad the video walk through of replaced parts gave you clear insight and that the pricing met your expectations. We appreciate the chance to serve you and look forward to helping again. George Matthews george.matthews@russdarrow.com

February 02, 2026

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Employee Rating

Honda has been a pleasure ever since I purchased my car last month. They have excellent customer service and are very friendly and knowledgeable. More

by SNMCCARTHY2795
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

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Feb 03, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

February 01, 2026

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Employee Rating

Only issue I have with the dealership is the technicians working on the cars. They need to be more responsive with putting back necessary hardware for your car (wheel locks). More

by IEDJJT
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

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Feb 02, 2026

Russ Darrow Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. George Matthews george.matthews@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

Pretty ok people The service is ok it's just they need more knowledge about cars More

by AlbertBell7474@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

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Jan 28, 2026

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

Pretty ok people The service is ok it's just they need more knowledge about cars More

by AlbertBell7474@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

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Jan 28, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 14, 2026

Dealership Rating
Employee Rating

Friendly staff and good customer service Wow. You are behaving like my wife Russ Darrow Honda has been my go to place since I moved to Wisconsin More

by talalkhairi
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

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Jan 14, 2026

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

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