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Adriana Perez
Adriana Perez at Russ Darrow Honda

Adriana Perez

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
72 Reviews
4.6

72 Reviews

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72 Reviews of Adriana Perez

November 01, 2025

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Employee Rating

I was thrilled that Russ Darrow provided a video overview of my car and the services that were needed, and that they didn't push services that I didn't need. I feel confident that they were honest and had my More

by barb
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Zach Gresbach

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Nov 01, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

October 26, 2025

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You didn't put the sticker in the windshield for my next oil change thank you More

by lutheracole
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 29, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

October 13, 2025

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I got my car in and got it taken care of thank yo taking out time of being patient and looking over everything to make sure it’s all all right More

by bfriends62
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown

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Oct 13, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 10, 2025

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Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Christopher Berger, Rachel Aguilar, Maddie Wojciechowski

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Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 10, 2025

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Employee Rating

The staff are always very helpful and courteous. I trust Russ Darrow. I am a long time and continuing customer. More

by CMCCARTHY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger, Rachel Aguilar, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Samantha Trepczyk

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Oct 10, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

September 25, 2025

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Very nice attention and respect service , Adriana is the best , she is very professional , good.. More

by Luis Ramirez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

September 20, 2025

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Employee Rating

Prompt service. Took Odssey with bad starter at 2:30pm. Searched and got starter. Done by 5:30 More

by Dfmatty
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

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Sep 20, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

September 06, 2025

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Employee Rating

Adriana is very friendly and does a great job explaining the services. Russ Darrow Honda has always been efficient with servicing my car. I like going there because of the friendly staff and the great work More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 23, 2025

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Employee Rating

500 dollars for a 4 wheel alignment and camera adjustment on my 2020 Accord from having a flat tire was a little expensive. No choice but to have it done none of the electronics would work until it was done. More

by blckwolf70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

August 14, 2025

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Employee Rating

They sent me away saying they can’t fix my car even tho I bought it from them…. More

by RSS_DRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 18, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

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