Adrien Vasquez | Page 37

Good service promptly, did the first oil change and service. I also took it in for another issue I was having with the SD card but, apparently it’s the way it is. service. I also took it in for another issue I was having with the SD card but, apparently it’s the way it is. More

by rob77ram Verified Customer Verified Customer

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Excellent service and attention to detail. Saying what they do and then doing it. Very pleased Saying what they do and then doing it. Very pleased More

by rlazar101 Verified Customer Verified Customer

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Service Department delivered excellent service, as usual! Only people that I interacted with were Adrian and Jacob. Thank you very much. Only people that I interacted with were Adrian and Jacob. Thank you very much. More

by GRUMPYANDLOOSEY Verified Customer Verified Customer

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Adrian is always very helpful to me when ever I bring my truck in for service truck in for service More

by rlazar101 Verified Customer Verified Customer

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I am still waiting for 2 chips from GMC Service is great at Hatfield GMC at Hatfield GMC More

by RNWILSON006 Verified Customer Verified Customer

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Great Dealership to work with, they were patient with our needs. The experience with buying a new vehicle was very good. We got a beautiful vehicle from a wonderful dealership we've been going to for servic needs. The experience with buying a new vehicle was very good. We got a beautiful vehicle from a wonderful dealership we've been going to for servicing our vehicle for years!! More

by jayfooey Verified Customer Verified Customer

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Fast and courteous, can't ask for more than that. See you next time. Ciao. See you next time. Ciao. More

by BHAROLD Verified Customer Verified Customer

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I drop off my car to look at a few issues pertaining to AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will he AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will hear on Thursday. Thursday goes by... Nothing. Friday morning... Sure I will hear something so I wait until after lunch then figure I better call. At 2PM Im told a list of issues. Low Transmission fluid level with no sign of a leak. Service quotes some insane price well into the $400 range to simply put fluid back into my transmission. I need a new battery. $400 for parts and labor. Suspension issues that I didnt even list as a concern but I'm thankful to hear about it other than the $3200+ price tag. I ask why cant I just go to AutoZone and get transmission fluid and fill it myself and get a replacement battery while I'm there? The answer was "Well you could do that". I said well I guess I will. I'll come get it now. I'm told I cant. At 2PM on a Friday, after having my car for 3 days without a call to me, they inform me my car is torn apart and the mechanic went home for the weekend. I wouldn't be able to pick it up until Monday. What a joke. Very unprofessional. So all weekend I have to bum rides around town since I don't have my vehicle. Then I go to get it on Monday and Service has the audacity to charge me $200 for all this. NOTHING was done to the vehicle but I owed $200. While I asked why, the service guy next to him breaks in and tells the guy I'm talking to "No discounts for this one". What the xxxx does that mean? So I paid it and went on my way to AutoZone. Battery is $180 and the Trans fluid is $24 thus saving me nearly $600 avoiding your business. My wife and I have decided to look into replacing this car and wont be shopping at Hatfield Buick for our new one. I will gladly drive to Banning or Moreno Valley if I ever need a GMC or Buick. You have lost a customer and I have no problem telling everyone I know about this bad experience. More

by mnollar Verified Customer Verified Customer

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Always had a very comfortable feeling when I take my Encore in for service... thanks Encore in for service... thanks More

by Simplysandgirl Verified Customer Verified Customer

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Excellent service. Everything was done that I asked for. Adrian highly professional as always. Five stars!! Everything was done that I asked for. Adrian highly professional as always. Five stars!! More

by J.busek Verified Customer Verified Customer

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