Afiza Abaihanova | Page 13

As a teacher I do much research before making a decision. For months I spoke to and texted various salespeople. I test drove used and new Subarus. I learned quite a bit by asking many people the same questio For months I spoke to and texted various salespeople. I test drove used and new Subarus. I learned quite a bit by asking many people the same question. I felt as I spoke to Lou Scapellato that I was speaking with a consummate professional! Lou truly is fabulous!! On a Thursday evening I spoke to Lou about my car needs. I had some final questions that were very important before I could make a smart decision. Not only did Lou answer all my questions with great patience but he educated me on some things that I hadn’t considered. I was so impressed by Lou that I made an appointment to visit him the next day. Though the dealership is far from my home I knew I had to meet him & see this Grand Subaru dealership in Bensenville. Another reason in addition to a great salesman was that I was offered the best out the door price of the many dealerships I had reached out to. It really was win win. The icing on the cake was that on the following Monday Lou had the car of my dreams! I am so pleased to recommend Lou for his kindness, professionalism, and his dedication!! Lou has gone above and beyond. Thanks Lou for a phenomenal car buying experience! I must also give thanks to two more fabulous employees at Grand Subaru. Afiza Abaihanova and Jason Zapfel. These two wonderful people helped me learn many things about the car. I am truly grateful for their assistance, patience, and professionalism!! Afiza gave me so much help and was so sweet and kind that I returned to have her educate me further. Jason is an excellent teacher! He knew what I needed to learn about the new Outback technology but also let me lead the discussion as to what I wanted to learn. I know that these three wonderful individuals are a great asset to Grand Subaru in Bensenville. Please accept my gratitude for wonderful car buying experience and know I will be a repeat customer. Sincerely, Mary P More

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Im enjoy purchasing used subaru crosstrek.Afiza was very professional and helpful.I had a great experience.Grand Subaru is the best dealer in Chicago.Thanks. professional and helpful.I had a great experience.Grand Subaru is the best dealer in Chicago.Thanks. More

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Started off with shakey with logistics, however, Afiza came through, honest, well-prepared, no-nonsense. Had to put faith in Afiza as my advocate. Got everything over the goal line. Well done! came through, honest, well-prepared, no-nonsense. Had to put faith in Afiza as my advocate. Got everything over the goal line. Well done! More

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Working with our salesperson Afiza was terrific. She was very knowledgeable and able to answer all of our questions. We had been shopping at other dealerships recommended by several other services, includi very knowledgeable and able to answer all of our questions. We had been shopping at other dealerships recommended by several other services, including Costco. But got a much better deal at Grand Subaru with a much better buying experience. Afiza made us feel as a valued customer. I wholeheartedly recommend Afiza and Grand Subaru More

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Great and very attentive, answered all my questions worked with me on the payment and finance I would recommend them to anyone looking for a vehicle worked with me on the payment and finance I would recommend them to anyone looking for a vehicle More

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I am glad that Afiza helped my dad and I out our first I am glad that Afiza helped my dad and I out our first time visiting the Grand Subaru dealership. She was the first person to come up to us and ask I am glad that Afiza helped my dad and I out our first time visiting the Grand Subaru dealership. She was the first person to come up to us and ask us if we needed assistance which I highly appreciated. She was patient and let us test drive various vehicles and by the time the first test drive was done the next car was already set and waiting. She was there for us throughout the whole process and we did end up buying a vehicle through her which the paperwork process was easy and less stress free than I imagined it to be. I am satisfied with my vehicle purchase and I know Subaru has the best features that will last me a long time! She is the go to person for your next vehicle purchasing experience! More

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Afiza was intelligent, focused, prepared and most of all, filled with positive energy. Customer service is second-nature to her and it makes the process easy and even enjoyable! filled with positive energy. Customer service is second-nature to her and it makes the process easy and even enjoyable! More

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I just bought my second Subaru and I couldn't be happier. Normally, I dread the process of researching, negotiating and finalizing a new car. This year, the process was made much easier because of Afiza and Normally, I dread the process of researching, negotiating and finalizing a new car. This year, the process was made much easier because of Afiza and Grand Subaru. Afiza finds the right balance between effectively satisfying my needs (and budget) with those of the dealership. I almost look forward to the day that we reconnect to buy my third Subaru. Thank you for all your efforts. More

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I came in to buy our previously leased Subaru from the dealership. Afiza greeted me and worked on the deal from start to finish. It was a pleasure working with Afiza and I would recommend her for anyone l dealership. Afiza greeted me and worked on the deal from start to finish. It was a pleasure working with Afiza and I would recommend her for anyone looking to buy a new vehicle at Grand Subaru. More

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We just bought a beautiful new Forester from Grand. Next new car we buy we are going straight to Afiza. She was such a pleasure to work with. There was never any pressure and did did everything she said she new car we buy we are going straight to Afiza. She was such a pleasure to work with. There was never any pressure and did did everything she said she was going to do exactly when she said she would. The actual purchase paperwork took about 20 minutes after which she spent time with us in the car going through every single control and option. Thank You, Afiza!!! More

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