Afiza Abaihanova | Page 15

Great salesperson, finance.......eh Afiza was wonderful to work with. We showed up at a very busy time, closer to closing, and she was still able to take care of our needs. With an inter Afiza was wonderful to work with. We showed up at a very busy time, closer to closing, and she was still able to take care of our needs. With an internet price in hand, the whole process took about an hour and a half. She was very thorough with all options available to us, and explained everything well. Definitely recommend her. Finance department? Eh. Tried to get us at a higher rate to make that extra dough. After a couple of "calls" to the bank (c'mon now, bank? Calls?) we got a deal which we thought was fair, with the dealer making more than enough on our sale. This is every dealer, but if I didn't mention it, I'm not being honest. Our final interaction while signing papers was pleasant. All options explained well, papers signed, on our way. Without the finance department while figuring out our payments, a 5 star experience. With the finance department, a 3.5 star. More

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Afiza is Amazing! We called super last minute a day before asking about what cars they had in stock. She let us know that they only had one left ( of the model we were We called super last minute a day before asking about what cars they had in stock. She let us know that they only had one left ( of the model we were aiming towards), so we made the appointment for the following day. She was ready on time for our appointment and gave us the FULL rundown of the vehicle. All the bells\whistles even compared it to the other models available. She was very knowledgeable of the car and Subaru itself, which was wildly helpful as we have never had a Subaru before. Every question we had, she had an answer. We really appreciated it. Afiza made it impossible to not move forward. She worked with us and we ended up going home with the best car ever! We love it so much. In addition to the great customer service from Afiza, Linda was also amazing. She really worked it out for us in the best way possible. She explained everything, answered all of our questions in depth. Thank you again to both of them! More

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2020 Subaru Ascent Purchase I recently purchased a new 2020 Ascent at Grand Subaru. My saleswoman, Afiza, could not have facilitated a better car buying experience. This is act I recently purchased a new 2020 Ascent at Grand Subaru. My saleswoman, Afiza, could not have facilitated a better car buying experience. This is actually my second time working with Afiza (previously leased a 2018 Outback) and I can-not recommend her service enough. She is extremely helpful and informative and will go out of her way to make sure the customer gets the exact car they are looking for at a competitive price. My two transactions with Afiza have been the quickest and easiest car buying experiences of my entire life. If you are in the market for a new Subaru of any kind, contact Afiza at Grand Subaru, she will definitely take care of you. I will absolutely be contacting Afiza and Grand Subaru for my next car. Thank you Afiza for all of your help! More

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Alfiza was great to work with! She was friendly, but never pushy. I was able to look over the vehicle that I was interested in, without her watching over my shoulder. When there was a snag with paperw never pushy. I was able to look over the vehicle that I was interested in, without her watching over my shoulder. When there was a snag with paperwork, she and her team made things work. Very happy that I went to Grand Subaru! More

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Great purchase experience Was shopping for a Subaru around the Chicago area and we were recommended Grand Subaru. Every employees at Grand was friendly and helpful. Afiza hel Was shopping for a Subaru around the Chicago area and we were recommended Grand Subaru. Every employees at Grand was friendly and helpful. Afiza helped us out with the purchase, no pressure and comfortable interaction. Feedback was honest and we liked it! More

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Great Customer Service and Up-Front Attitude From the initial conversation with Afiza, I knew we were in good hands. She got right to the point and did not sugar coat anything. She was honest, pa From the initial conversation with Afiza, I knew we were in good hands. She got right to the point and did not sugar coat anything. She was honest, patient, and understanding. She stayed well over their closing time to make sure all my questions were answered! She kept true to her promise and made the car buying process very easy! More

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Not sure I could have ended up with a better sales woman, Afiza is awesome! It was top notch service, and she did a wonderful job! I’ll be sure to send anyone I know looking for a subaru her way! Keep up the Afiza is awesome! It was top notch service, and she did a wonderful job! I’ll be sure to send anyone I know looking for a subaru her way! Keep up the amazing work, you single handedly made the made my day go from great, to unforgettable! More

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Great car buying experience I had a great experience purchasing my first Subaru from Grand Subaru. It started via internet - True Car - with Lou Scapellato, who sent immediate I had a great experience purchasing my first Subaru from Grand Subaru. It started via internet - True Car - with Lou Scapellato, who sent immediately a detailed quote to me. After my first visit at the dealership test driving the car and looking at 2 different options to purchase a car I left and had to think about it. Lou was incredible helpful, knowledgeable and pleasant to deal with. There was no high pressure tactics from him and I appreciated that very much. A week later I returned and Lou introduced me to Afiza who took over from him since he had an appointment lined up. The car I was looking at a week earlier was sold in the meantime. Afiza worked with me and found the exact car I wanted and got it to the dealership. She spent a significant time with me explaining all the features of the car. She was very knowledgeable and helpful and made my car buying experience painless. I definitely would recommend Afiza to anybody looking to buy a new car. More

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An Unfortunate Experience We bought a CPO car. The sales person said we would qualify for an APR of 1-2%. The original rate we were shown was 3.99%. The sales person came up We bought a CPO car. The sales person said we would qualify for an APR of 1-2%. The original rate we were shown was 3.99%. The sales person came up and said they previously told us 2, 3, 4% when discussing earlier. Then the rate went down to 2.99%. We looked at the car in the evening. When we looked at the car the next day at home it was very clear there were scratches and dents on the rear doors/body. Contacted the salesperson regarding this and another question, had my question related to the scratches and dents ignored and only answered after a specific follow up email and was told because we looked at the car and drove it off the lot they can't do anything. Also emailed the GM and that email was completely ignored. At the dealership we weren't shown the 152 point checklist for the car. The price was fine. More

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Purchased 2020 Forester We just purchased our first Subaru, a 2020 Forester. We worked with Afiza and she was great,she was so helpful and nice from start to finish, she made We just purchased our first Subaru, a 2020 Forester. We worked with Afiza and she was great,she was so helpful and nice from start to finish, she made it a wonderful experience.She explained all the car features. Also worked with Al in finance and he too was helpful and pleasant. Thank you Afiza! Thank you Al! More

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