Afiza Abaihanova | Page 21

Great experience buying a pre-owned Outback We found a car we were interested in online. When I called the dealership Afiza was incredibly helpful in answering all the questions we had on the ve We found a car we were interested in online. When I called the dealership Afiza was incredibly helpful in answering all the questions we had on the vehicle and reserving it for us. Throughout the process Afiza was very responsive and helpful, and she made buying this car a great experience. I would definitely recommend working with Afiza. More

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Great customer service! My wife and I had a great first time buying a new car experience! And that was thanks to Jeff. He gave us the best price by far compared to any other My wife and I had a great first time buying a new car experience! And that was thanks to Jeff. He gave us the best price by far compared to any other Subaru dealership in our area. He went above and beyond to make sure we are completely satisfied with our questions and made sure we got the dream car we wanted. He went over the numbers with us, explaining what each one meant. He didn't play any games with us and we didn't feel pressured into adding extra warranties or stuff we didn't need. He did offer it as that's part of his job, but we respectfully declined and that was it. Overall I'd highly recommend Jeff and Grand Subaru dealership. All employees we talked to there were friendly and were willing to help. Linda was great when it came time to pay and go over the paperwork. She carefully explained each one and gave us time to read through (even though it was almost closing time). Afiza was instrumental in giving us an overview of all the features the car had! We are happy to be part of the Grand Subaru family now! Thank you Jeff, Linda, & Afiza! More

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Never knew car-buying could be this easy! Bensenville isn't the closest dealership to where I'm located, but after getting initial quotes by about 10 Subaru dealerships in the Chicagoland area Bensenville isn't the closest dealership to where I'm located, but after getting initial quotes by about 10 Subaru dealerships in the Chicagoland area, I was impressed with how responsive (but not pushy) Afiza was. Her prices were also better than the rest, and she was willing to work with me to get a final price that I was comfortable with. So I visited in person, test drove my ideal car, and got all of my questions answered. Afiza was personable, knowledgeable, and fair. Never did I feel like I was being taken advantage of or pressured into something I didn't want. She helped me get the best value for my trade-in, and explained the entire leasing process, since it was my first time leasing a new car. I drove out of the dealership very satisfied and very excited in my new Forester! Thank you, Afiza! More

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My new Outback Nicole did an excellent job.My experience at Grand couldn't have been any better. The price I paid was the lowest around. I shopped three other dealer Nicole did an excellent job.My experience at Grand couldn't have been any better. The price I paid was the lowest around. I shopped three other dealerships. More

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Positive in all respects 🙂 Afiza is an outstanding salesperson who made our experience positive in every respect. Not only does she know and show all the features of the vehicl Afiza is an outstanding salesperson who made our experience positive in every respect. Not only does she know and show all the features of the vehicle, her extensive skills also provided a thorough in person tutorial, making us confident in using all the new features right off the lot. All necessary paperwork and checks were taken care of in a timely manner. Pricing is fair, with quoted price the best among many checks and websites, including Consumer’s Report. Prompt, cheerful, and enthusiastic service and attention to customer makes the purchase experience pleasant. Both our preliminary inquiry and our purchase decision were the result of the close attention to queries, informative and prompt e-mail and phone communications, and great overall service. Brandon was also most helpful in expediting our purchase. Thank you so much! More

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Great Service, great price for my new Outback Our visit to Grand Subaru started out a little bumpy because Nicole, the person we had an appointment to see, had gone home sick. So we had to sit an Our visit to Grand Subaru started out a little bumpy because Nicole, the person we had an appointment to see, had gone home sick. So we had to sit and wait for about half an hour before anyone else was available to help us. Afiiza was finally able to make herself available, and the experience improved immeasurably! She was friendly, helpful in every way and extremely knowledgeable. She carefully explained what was happening during the whole complicated process of purchasing the car and patiently answered my and my wife's questions. She made a number of add-on products available, but without the high pressure I had been expecting. If I said 'no' that was the end of it. There was a minor issue setting up the Bluetooth interface with my phone. She persisted, bringing in additional expertise until the problem was solved. I've always believed that the true test of an organization or an individual is how they behave when things aren't going according to plan. Afiza's performance more than made up for our long wait and Bluetooth issue. Dan Urban More

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vary fair people at age of 69 have bought more cars than I like to think about. Of all the dealers and sales people I have dealt with this was one of the easiest and f at age of 69 have bought more cars than I like to think about. Of all the dealers and sales people I have dealt with this was one of the easiest and fairest. Afiza was great to work with. As she and Sandy in internet sales said "we do not play games or do add ons". I can say that is correct. Pricing was up front and even trade was fair. I thought mine trade was worth more than initial number Afiza went back and got me a few hundred more. None of us ever get all we think our trade is worth but Grand Subaru was more than fair. I highly recommend them. More

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Michael helped me Michael assisted in me recieving my dream car for an affordable price. Thankyou for everything! He truly cares about the customer and he made me feel Michael assisted in me recieving my dream car for an affordable price. Thankyou for everything! He truly cares about the customer and he made me feel like he was not just trying to sell me something. More

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Sold a non-street legal car. Won't reimburse for costs. Afiza sold me a fantastic car and the customer service at this place doesn't stop almost a year later. I had an issue with registering my car in anoth Afiza sold me a fantastic car and the customer service at this place doesn't stop almost a year later. I had an issue with registering my car in another state because of the tints that it came with and they have done their best to really help me out in ensuring I can get this taken care of. Ryan was also very friendly and followed up with me quickly. Great team. More

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Exactly right What a wonderful experience. Taking time to listen to my wants and needs, not pushy, respective listening. Found what I specifically needed. Told me i What a wonderful experience. Taking time to listen to my wants and needs, not pushy, respective listening. Found what I specifically needed. Told me in advance he (mike) would not be in the next day, but got wonderful help from Brandon & Afiza. Great organization. Officially a used car (less than 8500 miles), but wanting a low mileage 2017 in Jan 2018, works for me. More

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