Family Ford has always taken great care of our vehicles.
The workers are very professional.
The workers are very professional.
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by EDANDVED
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2025 -
Family Ford of Enfield responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Helpful and knowledgeable.
Listened to questions and took the time and answered all my questions.
Listened to questions and took the time and answered all my questions.
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by BTORCIA1965
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2025 -
Family Ford of Enfield responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Agnes went above and beyond to insure customer
satisfaction. Checked all my accounts to insure she had all the facts to provide the right service
satisfaction. Checked all my accounts to insure she had all the facts to provide the right service
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by peterfiore0
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2025 -
Family Ford of Enfield responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Agnes and our team, and we look forward to working with you again.
I had a minor seat belt issue that required service but
was not a recall issue! Parts were ordered and received and an appointment made! Per usual, the problem was corrected professionally in a short time!
was not a recall issue! Parts were ordered and received and an appointment made! Per usual, the problem was corrected professionally in a short time! During this repair another problem ( mouse/wire ) related was discovered, pointed out to me and repaired on the spot! Great place, great people, all professional! You just can't get this kind of service elsewhere! Thank you Agnes, crew, and family Ford! You guys are awesome! Note, I have family members in this business 15 mins away, I'm 30 mins away from family Ford! You guys just keep me coming back! Nice work guys!
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by RUSSELLTONEY82
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2025 -
Family Ford of Enfield responded
Thanks for sharing about your experience with Agnes and our team here at Family Ford of Enfield. We appreciate your business and hope to see you again soon!
Service manager was on top of everything.
All staff was polite and receptive to my questions while I waiter for the service to be completed.
All staff was polite and receptive to my questions while I waiter for the service to be completed.
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by BASEJGBALL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jayson Delgado
Jan 11, 2025 -
Family Ford of Enfield responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.
From driving in the door to leaving the premises, all
went very well and can be expected by any cuctomer.
went very well and can be expected by any cuctomer.
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by GERALD.R.PARKER
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2025 -
Family Ford of Enfield responded
It's great to hear that we were able to help you out, Gerald. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!
Rude service writers.
Didn’t complete repair work on vehicle either as specified on work order
Didn’t complete repair work on vehicle either as specified on work order
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by Kspielmann
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2025 -
Family Ford of Enfield responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Every body were great John trangese service guy will
recommend family ford great job everyone
recommend family ford great job everyone
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by Lia143
Verified Customer
Verified Customer
Service Price Transparency
Jan 06, 2025 -
Family Ford of Enfield responded
Lia, Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.
Thank you for great Service to keep my car running
Spendid work and always quick service
Spendid work and always quick service
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by PBELZAK
Verified Customer
Verified Customer
Service Price Transparency
Jan 06, 2025 -
Family Ford of Enfield responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.
Family Ford of Enfield has a very knowledgeable and
friendly customer service. They go out of their way to make sure you have a good experience. The scheduling and arrival process is very efficient, an
friendly customer service. They go out of their way to make sure you have a good experience. The scheduling and arrival process is very efficient, and always perform quality work.
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by RYLEV
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2025 -
Family Ford of Enfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!