Steven Burke

I am extremely disappointed with a recent service experience involving my elderly mother and her 2015 Ford Escape on May 26, 2026. During her visit, she was contacted and recommended a BG fuel ser experience involving my elderly mother and her 2015 Ford Escape on May 26, 2026. During her visit, she was contacted and recommended a BG fuel service costing $381.50. She had previously declined this service during an earlier visit, yet she was allegedly led to believe it was necessary or required for her vehicle. My understanding is that this service is not a Ford-required maintenance item for her Escape. What concerns me most is the apparent use of high-pressure sales tactics toward a senior customer. Optional maintenance services should be clearly presented as optional, not in a way that could cause someone to believe they are mandatory. Customers — especially elderly customers — should feel informed and respected, not pressured into expensive add-on services. I have requested a refund and hope this matter is addressed promptly. I would much rather see the dealership take accountability and resolve this directly than pursue additional complaints through consumer protection and regulatory channels. I encourage others to carefully review recommended services and ask questions before authorizing additional work. More

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After a week of no conversation and dropping the vehicle off with the towing truck for a recall repair, we did not gonna call for an update. We did not gonna call to pick up the vehicle. After contact in th off with the towing truck for a recall repair, we did not gonna call for an update. We did not gonna call to pick up the vehicle. After contact in the dealership, they couldn't not find the advisor assigned. So we had to go in person. Melinda, who came over to the service test gave us a key. Gave us an invoice saying the repair was done. The invoice. Is that what day it was done? It was drafted on the spot. She was very rude. She said she tried contact in us, but we have no evidence of that. More importantly, we had to tell the vehicle out because of repair to not fix the problem. Horrible Service. Horrible representative. Would not recommend this place again More

by Lizmoneca Verified Customer Verified Customer

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I had an issue with the remote oil change, and then the pricing. Steven, the service manager, called me personally and clarified everything, apologizing for the issues that I had. Due to the fact that Fami pricing. Steven, the service manager, called me personally and clarified everything, apologizing for the issues that I had. Due to the fact that Family Ford of Enfield actually thought enough of my issues to call me, is much appreciated. I will return. This is a testament to their customer service. More

by Kjpost123 Verified Customer Verified Customer

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Professional, fast to respond, very informative and easy to deal with. Gave options for oil changes to deal with. Gave options for oil changes More

by Wise Verified Customer Verified Customer

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