Pleasant and informative of work done.
First visit there with my car. I will return when maintenance is needed.
First visit there with my car. I will return when maintenance is needed.
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by dugester
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Family Ford of Enfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!
Family Ford has been very good to my service.
Request they, keep me updated on what you need to do
Request they, keep me updated on what you need to do
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by dannylev50
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2023 -
Family Ford of Enfield responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service was very good.
They completed the work in a timely manner. I had bed lights installed in my truck and they work great.
They completed the work in a timely manner. I had bed lights installed in my truck and they work great.
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by KENCRWFRD
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2023 -
Family Ford of Enfield responded
Thanks, Ken, for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!
Our F 150 wouldn't start, called and spoke with Agnes,
she got the info, called the warranty company, we didn't expect to be worked on for a couple days, she called us and it was ready earlier than expec
she got the info, called the warranty company, we didn't expect to be worked on for a couple days, she called us and it was ready earlier than expected! Thanks Agnes! Also how clean and organized the garage looked, very impressive will use Enfield Ford when we need it! Thank you!
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by ccaswell5261
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2023 -
Family Ford of Enfield responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
very professional” as i was upset i had to leave my
vehicle over night due to a part not being avail for a recall” , family ford was accommodating and took the time to explain everything will use famil
vehicle over night due to a part not being avail for a recall” , family ford was accommodating and took the time to explain everything will use family ford in the future as well sincerely Lawrence J. Smith LPN
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by Smitty
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2023 -
Family Ford of Enfield responded
Lawrence, Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Aug 23, 2023 -
Smitty responded
may share my reply
The service department used to be much more accommodating
now the hours are limited for service and appointments are hard to get
now the hours are limited for service and appointments are hard to get
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by nmagleora
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2023 -
Family Ford of Enfield responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Excellent communication, great service time, nice
facility. On point diagnosis. I'm very happy happy with this service
facility. On point diagnosis. I'm very happy happy with this service
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by Lk.precision.llc
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2023 -
Family Ford of Enfield responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Very happy with the new vehicle but really upset with the
response I received from my salesman when I asked for assistance fixing the carpet issue. Response was “ this is a service issue not mine, I am not
response I received from my salesman when I asked for assistance fixing the carpet issue. Response was “ this is a service issue not mine, I am not getting involved”. My car had 200 miles on it.
I will not buy another car from this dealership
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by fba0816
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2023 -
Family Ford of Enfield responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.
Bought a used Escape for my son when he turned 16.
Brought it to Family Ford Service department for them to do a safety inspection. The went through it too to bottom and identified several concerns th
Brought it to Family Ford Service department for them to do a safety inspection. The went through it too to bottom and identified several concerns that I was able to get the seller to address. Very satisfied with this dealership and their staff who walked me through every concern they found.
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by jasonaboucher
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2023 -
Family Ford of Enfield responded
Thank you for taking the time to leave us a five-star review for our service department Jason.
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
We do hope your son enjoys his new Escape! We're glad that we were able to help.
Again excellent customer service on my company’s work
truck. They got me in and out in a couple of days. Other people couldn’t figure it out.
truck. They got me in and out in a couple of days. Other people couldn’t figure it out.
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by Ptuzzio
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2023 -
Family Ford of Enfield responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.