Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 27

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

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386 Reviews of Ainsley Roark

December 13, 2023

Dealership Rating
Employee Rating

Tires were not rotated/car was not washed. Even though both are apart of oilchange More

by SPENCERJRC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 14, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Please reply to vtrevinojr@bigstarcadillac.com with your best contact information. I would like to learn more and have the opportunity to make it right. Vennie Trevino, Service Director

December 10, 2023

Dealership Rating
Employee Rating

Every step of my experience here has been negative outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. More

by tianna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Denise Beyner-Stanley, Jose Teran , zzKarah zzGonzales, Whoever sold me my car was more infuriating than I can even put into words. Blonde. Ukrainian or something.

Dec 11, 2023

Big Star Cadillac responded

Thank you for your review, we value your feedback. We understand that time is your most valuable asset and we apologize that you feel that your experience did not align with that. Please contact me back directly as I would like to learn a few details and have the opportunity to restore your trust in us. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

December 07, 2023

Dealership Rating
Employee Rating

Ainsley is very helpful. Great customer service, she helps you in whatever it is that you are needing More

by GTORDZ18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 05, 2023

Dealership Rating
Employee Rating

Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Dec 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 03, 2023

Dealership Rating
Employee Rating

The service experience was filled with attitude and was hard to contact. I was asked to go on Amazon and order a part for my vehicle. Unprofessional More

by cwsmith5065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 04, 2023

Big Star Cadillac responded

Thank you for your review. We value your feedback and apologize for providing you with anything less than a 5-star experience. So that I may better address what transpired, please reach out to me directly with your best contact information at mpierce@bigstarcadaillac.com. Mike Pierce, General Manager.

December 02, 2023

Dealership Rating
Employee Rating

I have been very happy with the service done on my car each time I come in. Bobby Miller and Ainsley Roark were very courtesy and kept me updated on the work being done and gave me information on items th More

by VICKIEBARKER60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Dec 04, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 24, 2023

Dealership Rating
Employee Rating

Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service More

by RANFARIAS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Wiem Head, Bobby Miller, LeAnna Kerr , zzKarah zzGonzales, zzBritney zzNorman

Nov 28, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 10, 2023

Dealership Rating
Employee Rating

Ansley was great. The time it took to get the work done was fast. Great Job! More

by charity.perry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 06, 2023

Dealership Rating
Employee Rating

Karah is hardworking, informative and funny! It’s always a joy getting my car serviced at big start cadillac. More

by AINSLEY.P.ROARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Nov 06, 2023

Big Star Cadillac responded

Thank you!

November 03, 2023

Dealership Rating
Employee Rating

Ainsley has always been amazing with me. I’ll only request her when I need service. Thank you so much Ainsley! Elizabeth Fredericks More

by ELIZJACQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The man who rode with me to find the squeak. I’m sorry I forgot his name. He was great!please give him credit. Ainsley knows his name.

Nov 03, 2023

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

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