Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 33

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

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386 Reviews of Ainsley Roark

September 06, 2023

Dealership Rating
Employee Rating

Ainsley was great. She answered all my concerns, but my vehicle still has a weird sound when I start it. More

by YADY5793
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 07, 2023

Big Star Cadillac responded

Thank you for sharing your thoughts and we apologize for any inconvenience. Please contact us at your earliest convenience to schedule a recheck at https://www.bigstarcadillac.com/serviceapptform/ or by calling 281.819.4730.

September 05, 2023

Dealership Rating
Employee Rating

Ainsley, took very good care of our vehicle and always provides great service. when she realized there was a problem she made arrangements for us to be dropped off at home and picked up when our vehicle w More

by MARTIN.ALBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an positive experience.

September 05, 2023

Dealership Rating
Employee Rating

They are very professional and get you in and out very fast. Really like taking my car to big star More

by STARLANICCUM94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 03, 2023

Dealership Rating
Employee Rating

My salesman was very helpful or anything I needed he took care of it even miss Casey she was a good person to deal with and I enjoy my experience with them and hope to deal with them in the future More

by lofton.hilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 03, 2023

Dealership Rating
Employee Rating

I cannot appreciate them enough for ensuring my family and I had a program vehicle to use at our disposal. While they troubleshooted and made repairs to our CT5. Brian with the concierge team was very hel More

by firstsolo380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran , Brian with Concierge

Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 02, 2023

Dealership Rating
Employee Rating

I have had a great experience with the service department at big star Cadillac here More

by DNEWK79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 02, 2023

Dealership Rating
Employee Rating

Dropped car off for rattle in door, it took an overnight stay to get right More

by TERI5SMITH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 02, 2023

Dealership Rating
Employee Rating

Service and Sales is wonderful. However today called about complimentary cap emblem sign CADILLAC FOR MY WIFE AND I . I TOLD TO CHECK IN FRONT SALES . ANSWERING LADY TODAY SARCASTIC More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Sep 05, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

Sep 05, 2023

jobemarvin1959 responded

Big CADILLAC IS GREAT TRAM AS WELL SALES SERVICE MANAGER BOBBY AND ALSO MAKING SURE NOT INCONVENIENT WITHOUT CAR LOANERS AVAILABLE. THANK YOU BIG STAR

September 01, 2023

Dealership Rating
Employee Rating

Ansley was great. It was easy to set up my appointment through the mycadillac app. More

by JEFFYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzAngelika zzFelix, zzJeremy zzRodabaugh

Sep 01, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 31, 2023

Dealership Rating
Employee Rating

We are always treated well and finish the work requested in a timely manner which is appreciated in these crazy times we live in More

by SUZIROCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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